VCU - Technology Services

Internet Explorer / Virus Issues (11/01/04)
There has been a rise in the number of calls related to problems with Blackboard that are actually Internet Explorer browser / Virus issues.

Problem reported: (note in all these cases the student or faculty can go to another computer and the problem goes away)

1. Student goes to http://blackboard.vcu.edu and the page will not display or they get an error message. They can go to another computer and login with no problem.

2. Students are trying to post to Blackboard and receive an error. They can go to another computer and post with no problem.

3. Faculty try to post grades and it appears to not accept the information. They can go to another computer and the posting of grades works just fine.

In all of these reported cases, the problem has been with the browser Internet Explorer.

Solutions:

1. The help desk (828-2227) has created this web page that offers solutions that have worked. Basically, running Ad-aware and Spybot has solved a lot of problems. Go to http://www.at.vcu.edu/faq/virus/gotviruses.html

2. Use the browser Mozilla. Mozilla can be downloaded free from http://www.mozilla.com. This works but the better solution is to perform solution #1 and clean up the computer.