Some blackboard servers had to be brought down around 1:00 AM this morning due to cooling system problems at the university computer center. ALL production application servers are now up as of 6:30AM, Sunday, November 2nd.
The message below was received from VCU Networking. This could have an impact on Bb users if they are in the middle of a quiz or discussion forum and lose their connection. There have been numerous complaints of users losing connections in the dorms. This is an effort to correct that problem. If students continue to have problems they should report them to the Help Desk at 828-2227.
Message received from VCU networking:
Change Date: 9/22/2007
Start Time: 8:00am
End Time: 11:00am
Primary System: Network
Impact to Users: No Wireless Network Connectivity in following areas: Brandt, Rhoads, Johnson Hall. This has been coordinated with ResNet
Technical Description: Wireless Controller module hangs & loses wireless services.
A new WiSM WLAN Service Module is being replaced with updated code. Existing AP will then be associated with the new controller.
Following are trouble-shooting questions and where to report problems accessing the Blackboard website.
Trouble-shooting questions:
1. Is the access issue specific to Blackboard:
a. Can you get to other VCU websites?
i. E-mail (webdirect.vcu.edu)
ii. VCU Portal (my.vcu.edu)
iii. Blackboard (blackboard.vcu.edu)
2. Is it a problem with your specific web access:
a. Can you get to websites outside of VCU?
i. Try you favorite websites
ii. Try www.cnn.com (appears to be always up)
Where to report problems:
1. If you CAN NOT get to Blackboard (blackboard.vcu.edu) but CAN get to other VCU systems please report this detail to the VCU Help Desk at 828-2227.
2. If you CAN NOT get to any VCU systems but CAN get to other websites outside of VCU please report this detail to the VCU Help Desk at 828-2227.
3. You CAN NOT get to any websites, please report this problem to your Internet Service Provider.
Please note on Saturday, September 15, 2007 from approximately 5pm to 7pm there was a problem with accessing VCU web applications, including Blackboard.
(If you have problems logging into Blackboard with your eID and password, please contact the Help Desk at 828-2227, help@vcu.edu, or enter a Help Ticket at http://www.ts.vcu.edu/helpdesk/.)
Regards,
Blackboard Team
For further assistance contact:
Technology Services Help Desk Contact Information
Phone: 828-2227
Email: blackboard@vcu.edu
Help ticket: http://www.ts.vcu.edu/helpdesk/
Blackboard FAQ: http://faq.vcu.edu/ts/
This issue continued on 4/19 - VCU Networking has traced the problem and is working on a resolution.
Updated Network or System Issue
Date Reported: 4/18/2006 9:51:12 PM
Date of Issue: 4/18/2006
System: Network
Impact to Users: Internet access slow
Technical Description: Experiencing slow response or no response from from VCU network.
Problem cleared.
Start: 9:30pm
End: 10:00pm
Reported By: Wanda Anyalewechi