Crossing the Digital Divide

Can information technology make health care systems more user-friendly for the most at-risk populations? The Oregon Evidence-based Practice Center offers some answers in a new study for the federal Agency for Healthcare Research and Quality. What will motivate the elderly, the chronically ill and the medically underserved to use interactive information technology systems to actively help manage their own health problems? What barriers have prevented people in these groups from using such systems more widely than they have? The U.S. Agency for Healthcare Research and Quality’s (AHRQ) Oregon Evidence-based Practice Center (EPC) at Oregon Health & Science University searched the scientific literature for answers. The EPC’s report is the first to identify and catalog the factors that influence the use of home computer-based health IT systems by the most at-risk subgroups of the population and to review the evidence on health outcomes attributable to the use of these technologies. “This report will help us make health information technology more available and accessible to consumers as they use it to become more active in their care,” said AHRQ Director Carolyn M. Clancy, M.D. “I hope the report will be useful to clinicians, policymakers, patient advocates and others who are working to integrate health IT solutions that improve the quality and safety of health care for all Americans.”