VCU - Technology Services
UPDATED: LANDesk Patch Addresses SOFTMON and VULSCAN Resource Issues
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Monday, August 3, 2009:
Scheduled rollout of the patch to managed systems has ended. As of this morning, 2,859 managed systems have applied the patch. All remaining unpatched systems should apply the updates automatically through their regularly-scheduled vulnerability scans. If a system is having trouble applying the patch, please contact landesk@vcu.edu for assistance.
Wednesday, July 29, 2009:
Rollout of the patch to all managed systems continues. As of this morning, 2,521 managed systems have applied the patch. Initial feedback indicates that users are seeing a dramatic decrease in the impact SOFTMON and VULSCAN have on their systems. Patch deployment tasks will continue through Friday, July 31. Afterward, unpatched systems should apply the updates automatically through their regularly-scheduled vulnerability scans. If a system is having trouble applying the patch, please contact landesk@vcu.edu for assistance.
Beginning on Monday July 27 a critical patch for LANDesk clients will be deployed to all managed systems. The patch corrects a resource allocation problem with some components of the LANDesk agent software, specifically SOFTMON.EXE and VULSCAN.EXE. After the patch is installed, these components should resume normal operation and no longer consume large amounts of CPU and/or system memory resources.
Installation of the patch requires running the LANDesk security scan several times, which will be done automatically as the patch is applied. This process should be invisible to most users and should not disrupt any normal operation of the managed computers. This patch does not require a reboot of the managed devices. Off campus systems will install the patch automatically as they perform their regularly-scheduled security scans.
The LANDesk operations team will be closely monitoring the deployment of this patch. If you experience any problems with the LANDesk software, or have any questions about this patch, we encourage you to contact us at landesk@vcu.edu.
LANDesk versions affected by this patch:
Scheduled rollout of the patch to managed systems has ended. As of this morning, 2,859 managed systems have applied the patch. All remaining unpatched systems should apply the updates automatically through their regularly-scheduled vulnerability scans. If a system is having trouble applying the patch, please contact landesk@vcu.edu for assistance.
Wednesday, July 29, 2009:
Rollout of the patch to all managed systems continues. As of this morning, 2,521 managed systems have applied the patch. Initial feedback indicates that users are seeing a dramatic decrease in the impact SOFTMON and VULSCAN have on their systems. Patch deployment tasks will continue through Friday, July 31. Afterward, unpatched systems should apply the updates automatically through their regularly-scheduled vulnerability scans. If a system is having trouble applying the patch, please contact landesk@vcu.edu for assistance.
Beginning on Monday July 27 a critical patch for LANDesk clients will be deployed to all managed systems. The patch corrects a resource allocation problem with some components of the LANDesk agent software, specifically SOFTMON.EXE and VULSCAN.EXE. After the patch is installed, these components should resume normal operation and no longer consume large amounts of CPU and/or system memory resources.
Installation of the patch requires running the LANDesk security scan several times, which will be done automatically as the patch is applied. This process should be invisible to most users and should not disrupt any normal operation of the managed computers. This patch does not require a reboot of the managed devices. Off campus systems will install the patch automatically as they perform their regularly-scheduled security scans.
The LANDesk operations team will be closely monitoring the deployment of this patch. If you experience any problems with the LANDesk software, or have any questions about this patch, we encourage you to contact us at landesk@vcu.edu.
LANDesk versions affected by this patch:
- 8.7sp5 - 8.7sp6
- 8.8sp2a
About This Entry
Jul
23
2009
Categories:
Software
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Last updated: Aug 3, 2009
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