Our flight was taken off from pudong airport at about 1 p.m. on July 14 and reached Tokyo at 6 p.m. Because of delaying of the flight, we did not catch the flight which departed to the Chicago. Ultimately, we took nearly 48 hours to get to the VCU. It is really hard to find a word to describe the voyage which we had taken during these days. Fortunately, however, we arrived at VCU at the end without any accidents else except one day later. The most important thing I learn from this tough journey is how to deal with emergency effectively and how to struggle for our rights.
I always hold the idea that if we paid for what we want to the company, the company should guarantee the rights which we have. In fact, it is totally far from the truth. For instance, after we have spent a large amount of money to the airline, should we still be responsible for the delay of the flight? Although the answer is simple, we still find powerless to ask for the compensation from the airline when the accident just like the delaying of flight happened. Therefore, the only way that we have is to claim to the rights which belong to the guests constantly. That is the key to remain your loss at a low level.
we feel hopeless and powerless at Narita airport.