The Art of Social Work Practice: Head and Heart
by Karen A. Legato, MPS, MSW and Director of Program Services, Friends Association for Children
Good Morning. It is a pleasure to be with you this morning as you begin your social work studies.
Seventeen years ago, I walked into a room much like this one to begin a new career direction:
... a path that hundreds and thousands have taken since the beginning of the social work profession in the late 1800's,
... a profession whose work now extends into many parts of the world,
... a profession that is continually challenged to expand and reshape itself to meet the changing needs of the world in which we practice.
Today, I welcome you to this path. Some of you have already been on it for a while; some of you are just beginning.
The path you have chosen is challenging and incredibly rewarding. There will be days that you wish you never started, and there will be days you wish you could stop. But most days you will be grateful for new knowledge, a better understanding of yourself, and for being part of making a difference in a world that needs everyone of us (and thousands more).
Today, I speak to you as a former student, a field supervisor, and an adjunct instructor. And I speak as just a regular old social worker still making my way down the path, still working on self-awareness, still honing my skills and trying to make a difference in our rapidly changing, broken world.
As I was reflecting on what I would say to you this morning, I asked my husband what he thought would be meaningful to hear if he was beginning a new program in social work. After a prolonged silence and the animated raised-eyebrow look, he casually stated, "Well, since I'd be dumping a crapload of money into this new endeavor, I'd first want to know if it is worth it.... And secondly, I'd want to know if social workers can still make a difference in a world as screwed up as ours?"
So I gave him my version of my own raised-eyebrow look, and coyly answered, "yes" and "yes."
Of course, the presentation could end here, but I wouldn't want to pass up this opportunity to make the case. So let me begin with the title of this presentation: The Art of Social Work Practice: Head and Heart.
In the local paper on August 2, a young medical student at UVA who is studying to be a geriatrician was recalling her work as a teenager in an Alzheimer's unit. She quoted her patient as saying, "I don't remember your name, but I remember your heart."
"I don't remember your name, but I remember your heart."
As I mulled over this quote - hundreds of times - I recalled my own vulnerable experiences as a medical patient. I could see the faces of those whose names I couldn't remember, but I remember their hearts - the compassion and care they showed me by a squeeze of a hand, a reassuring "it will be okay," the moments where they were PRESENT to me.
There is a saying that 90% of success is just showing up. Most of us have mastered "showing up." What we have not mastered is really being "present." We maneuver through our daily mazes in a constant state of distraction - tied to cell phones, text messaging, iPods, and Facebook; worried about what we didn't do, and anxious about what needs to be done.
We're conditioned to think that "twittering" takes the place of meaningful communication. We've learned how to show up without showing up.
The art of social work practice begins with being fully present - bringing our whole person into the moment, integrating our intellectual learning (the heady stuff) with our passion or desire (the heart stuff) to make a positive difference with people and society.
Like any artists, we have to be knowledgeable of the discipline and to choose our tools and techniques carefully. We have to practice methodically, while being open to the creativity of the process as the meaning and beauty emerges. Sometimes it has no meaning. Sometimes it's unfinished. Sometimes it's not so beautiful.
Being Present to the intellectual discipline of social work - the work of the head - requires us to develop our credibility as practitioners. To do this, we have to work hard at critical thinking and grapple with theoretical concepts. We have to experiment with techniques and take risks in the classroom. And if that isn't hard enough, we have to face our real selves and what we bring to the work. We have to ask ourselves the hard questions - looking at our own personal credibility.
How honest am I with myself? Am I willing to acknowledge my own insecurities and judgments of others? What about my arrogance; my fears and failures; my defenses and prejudices; my anger and negativity; my need to please and be liked? Am I willing to acknowledge my own lived experience, no matter how wonderful or horrible it has been? Am I willing to examine my values, my knowledge and my belief system; my hopes, dreams, joys and life goals; my gifts and talents? Am I willing to be real? Am I willing to be totally present to the experience?
A close friend and colleague of mine refers to this level of credibility as "walking in our naked truth." When we walk in our naked truth, we begin to open our eyes to the pain and oppression that surrounds us in the faces of all who suffer in our human community. We begin to see through the lens of social justice. We begin to see the privileges that many of us are freely given because we are the "right" color, the right gender, the right sexual orientation, the right social class, the right religion, the right political persuasion, the right kind of American.
And if we have the courage to stand in our naked truth and challenge these systems, we need to prepare ourselves to be called communists, bleeding hearts, left-wing nut cases, immoral, and anti-American. We need to stand ready to have our patriotism, love of country, and contributions to society stained by those who will see us as a threat to the privileged lifestyle.
Nothing could be as disturbing as the current tone of the political discourse that is occurring right now in this country. Every year I think it couldn't get worse, and every year ... it does. The daily slugfest among the media pundits; the ramped-up emotional temperature of people hurting from job losses, record poverty and increased homelessness; a rise in militia groups; record deficits; the wars; and the impending doom or bliss of health care reform: it all makes me wonder some days why I bother to get out of bed.
But - as crazy as it sounds - those are the days I have to remind myself to get out of my head and remember that the work I do as a social worker is also the work of the heart. It's about courage and healing, loving and forgiving, celebrating, and - most importantly - connecting with others to make a difference.
These are the days I look into the eyes of students, and I see your freshness and desire to take up the baton to run the next lap.
I take notice of your untamed compassion, and I recall my early years as a student intern: scared to death on the inside that I was going to "damage" my clients, and so relieved to hear they had survived before I got to them and they were destined to survive after I left them.
I take notice of the enthusiasm and interest on young faces as I sit in a circle of 25 school-age children, where my task is to prepare them for what they will experience among the elderly when they take their clowning routines to area nursing homes. And I am blown out of the water when I then see the compassion and care that come when their small hands embrace the frail, wrinkled hands of those who don't have many visitors ... but who this day are experiencing a great sense of joy.
This is what social work is all about.
As both a macro and micro social worker, I encourage and applaud all of you today for following your heart, for making the choice to pursue the social work profession - whether as a micro practitioner to help those who are suffering, or as a macro practitioner to work towards recasting societal systems so they work for all people and not just the privileged.
I would be remiss if I stopped at this point in my reflections today, because the final piece that ultimately brings our social work practice together with both the head and the heart - the micro and the macro - is the work of self-awareness.
It's quite simple, really. If I do not know and understand myself, I will get in my own way of knowing and understanding others. Macro students have the most difficulty with this concept, because it seems too intimate and "touchy-feely." I have to tell you, this is simply not true.
Self-awareness requires critical thinking about oneself - a task for all social workers. We must interact with people to achieve the best possible outcomes, whether that means crafting an individual treatment plan, designing a program, or lobbying for policy changes.
Self-Awareness can make or break us in our work with others. Think about the times you've worked in groups to plan a project or program and one person in the group dominated the discussion and choked out everyone else's input. It doesn't take long for the group to shut down and dismiss this person. The dominant member fools herself into thinking she is a good group leader and knows the right way to get things done. She's clueless as to why the other group members seem not to participate.
A little self-awareness would help her recognize that she is coming across as arrogant, controlling and overbearing, which has resulted in alienating the group. It's hard enough to work in groups when most members have some self-awareness. But it is deadly to the process when one or more members do not.
Let me be clear: self-awareness is not just acquiring good social skills. Self-awareness is the understanding of how our thoughts, feelings and life experiences impact our perception of situations and interactions with others. It is the connection that balances who we are with what we do, and how we do it.
The entire social work program and your field placements will provide many opportunities for you to work on your self-awareness. The more you discover about yourself now, the better you will do in the program.
Self-awareness is part of a social worker's life curriculum. We cannot survive without it and be effective. It does not end when the course work ends.
Your charge from this day forward is to Be Present, develop your Credibility and your Competency, work for Social Justice, and become more Self-aware. Embrace the Art of Social Work Practice: Head and Heart. "I can't remember your name, but I remember your heart."
Students, thank you for pursuing the profession. Faculty, thank you for continuing to provide an excellent academic program.
Have a great year!
