February 2007 Archives

Feb
28
2007

eID & Other Online Services Unavailable Thursday Morning »

The service that uses eID to authenticate and allow access to various online system such as myVCU portal, Banner, Blackboard, eServices, VCU MailAnywhere, and others will be unavailable on Thursday morning, March 1, from 5:30 a.m. to 6:45 a.m. Access to these systems will not be possible during this time....
Past | Posted by Sam Kennedy in the Technology Services: Alerts blog.
Feb
28
2007

Scheduled Maintenance - E-Mail Servers »

Scheduled maintenance will be performed on the E-mail system Saturday, March 3, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Past | Posted by Connie Lowery in the Technology Services: Alerts blog.
Feb
27
2007

Student E-Mail Server VRAM2 Unavailable »

E-mail Services is working to bring VRAM2 back on-line. Students can connect to their alternate IMAP server, vramimap2c.vcu.edu, or should be automatically redirected via a web browser through VCU Mail Anywhere....
Past | Posted by Connie Lowery in the Technology Services: Alerts blog.
Feb
26
2007

Help Desk Updates Online Support Center For Daylight Savings On Monday »

The Technology Services Help Desk will update the online Help Desk Support Center today, Monday Feb. 26, at 9 p.m. to get ready for the new Daylight Saving Time dates that goes into effect on March 11. The online Help Desk Support Center will be available after these patches have...
Past | Posted by Sam Kennedy in the Technology Services: Alerts blog.
Feb
26
2007

Self-Service Banner link from Portal is now working »

The Self-Service Banner link from the Portal is now fully operational....
Past | Posted by Jim Yucha in the Technology Services: Alerts blog.
Feb
26
2007

Blackboard problem corrected at 11:00am Feb 26, 2007 »

The student's should now be able to see their courses in Blackboard as of 11am Monday, Feb. 26, 2007. The problem occurred between 10:20am and 11:00am. Help Desk contact: help@vcu.edu, 804-828-2227...
Past | Posted by Sheila Chandler in the Technology Services: Alerts blog.
Feb
26
2007

Blackboard problem with student's accessing courses »

Blackboard is experiencing a problem with the roster update this morning and students are not seeing their courses listed in Bb. The problem is being corrected and should be fixed shortly. A message will be posted when the problem is resolved. Thank you for your patience....
Past | Posted by Sheila Chandler in the Technology Services: Alerts blog.
Feb
26
2007

Self-Service Banner link from Portal is unavailable »

The link from the VCU Portal to Self Service Banner is not working. It is being worked on. We apologize for the inconvenience. You may reach SSB directly by following this link and selecting Secure Area. https://ssb.vcu.edu Thank you......
Past | Posted by Jim Yucha in the Technology Services: Alerts blog.
Feb
24
2007

Daylight Saving Time Changes For 2007 »

Daylight Saving Time (DST) is being extended by 4 weeks starting this year. It starts 3 weeks earlier and ends one week later under provisions of the U.S. Energy Policy Act of 2005. This is the first nationwide change to the DST schedule in approximately 20 years. This DST change...
Past | Posted by Sam Kennedy in the Technology Services: Alerts blog.
Feb
22
2007

Banner Unavailable Friday, Feb 23, Beginning at 6 p.m. »

The Banner systems (Banner INB Forms and Self-Service Banner) will not be available starting at 6:00 pm on Friday February 23rd and Friday March 2nd; user access should be restored approximately 3 hours later, 9:00 pm each Friday evening. Database upgrades and final maintenance for this year's change in Daylight...
Past | Posted by Sam Kennedy in the Technology Services: Alerts blog.
Feb
21
2007

e~Print Will Experience Short Down-time Thursday (2/22/07) »

The e~Print system will not be available from 12 noon until 12:30 p.m. on Thursday, Feb. 22, 2007, while the system vendor applies software maintenance. Please contact the Technology Services Help Desk at 828-2227 if you have any questions or to request assistance. Thank you....
Past | Posted by Sam Kennedy in the Technology Services: Alerts blog.
Feb
17
2007

Oak E-Mail Server Unavailable »

E-mail services is working to bring the Oak faculty/staff e-mail server back on-line. Users should connect to their alternate server automatically from the Lotus Notes client software or use their alternate connection to Aspen via an IMAP client....
Past | Posted by Connie Lowery in the Technology Services: Alerts blog.
Feb
14
2007

Scheduled Maintenance - E-Mail Servers »

Scheduled maintenance will be performed on the E-mail system Saturday, February 17, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Past | Posted by Connie Lowery in the Technology Services: Alerts blog.
Feb
13
2007

Remedy On-line Request Is Temporarily Down »

Remedy On-line Request form is temporarily down. If you need assistance from the help desk, please contact them by calling 828-2227....
Past | Posted by Hope Adams in the Technology Services: Alerts blog.
Feb
13
2007

University’s Phone System Experienced Temporary Loss of Service »

We apologize for any inconvenience that occurred this morning when the university’s phone system was inadvertently rebooted during a problem-solving session. One of our vendors was working on an open ticket when he accidentally entered in the command to reset the system. At this time all of the telephones should...
Past | Posted by Hope Adams in the Technology Services: Alerts blog.
Feb
13
2007

E-Mail Server Oak2 Unavailable »

E-Mail Services is working to bring Oak2 back on-line. Users should fail over automatically to Aspen2 via the Notes client or connect to their alternate IMAP connection on Aspen2....
Past | Posted by Connie Lowery in the Technology Services: Alerts blog.
Feb
7
2007

Banner Unavailable Beginning Friday, Feb. 9, at 6 p.m. »

The Banner systems (Banner INB Forms and Self-Service Banner) will not be available starting at 6:00 pm on Friday February 9th; user access should be restored approximately 2 hours later, 8:00 pm Friday evening. Maintenance will be applied during this time that is needed to adjust for the change in...
Past | Posted by Sam Kennedy in the Technology Services: Alerts blog.
Feb
2
2007

Banner Updates May Slow System Friday after 4 p.m. »

Response times in the Banner system may be longer than normal Friday afternoon due to a large data load that is set to begin at 4 p.m. This process should be completed around 11 p.m. Friday night. Please bear with us as work continues in preparation for the Banner Student...
Past | Posted by Sam Kennedy in the Technology Services: Alerts blog.
Feb
1
2007

Blackboard Collaboration Tool - Problem fixed as of 02/01/07 »

The problem experienced while using the Blackboard Collaboration tools (Communication button - Collaboration - Virtual Classroom/Chat) have been corrected as of Thursday, February 1, 2007. The Blackboard Team Technology Services Help Desk Contact Information Phone: 828-2227 Email: help@vcu.edu Help ticket: http://www.ts.vcu.edu/helpdesk/ Blackboard FAQ: http://faq.vcu.edu/ts/...
Past | Posted by Sheila Chandler in the Technology Services: Alerts blog.

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