October 2008 Archives

Oct
31
2008

Web Portal Maintenance Friday Night, Oct 31st »

The myVCU portal will be unavailable from 9 p.m. until 10 p.m. Friday, October 31st, night as the system is rebooted in preparation for the new email portlet to be brought online. Please contact the VCU Help Desk (828-2227, help@vcu.edu) for any questions related to this maintenance. Follow Technology Services...
Past | Posted by Sam Kennedy in the Technology Services: Alerts blog.
Oct
30
2008

Oak4 Unavailable »

Email Services is working to bring Oak4 back on-line. Users can connect to their alternate server, Aspen4, via the Notes client or IMAP....
Past | Posted by Joe Lichtenstein in the Technology Services: Alerts blog.
Oct
30
2008

Oak3 Unavailable »

Email Services is working to bring Oak3 back on-line. Users can connect to their alternate server, Aspen3, via the Notes client or IMAP....
Past | Posted by Joe Lichtenstein in the Technology Services: Alerts blog.
Oct
29
2008

Student Email Server VRAM10 Unavailable »

Email Services is working to bring VRAM10 back on-line. Students may connect to their alternate server via IMAP, vramimap10c.vcu.edu, or via the web automatically....
Past | Posted by Connie Lowery in the Technology Services: Alerts blog.
Oct
29
2008

Vram2c Unavailable »

Email Services is working to bring Vram2c back on-line. Users can connect to their alternate server, Vram2, via the Notes client or IMAP....
Past | Posted by Joe Lichtenstein in the Technology Services: Alerts blog.
Oct
29
2008

Aspen4 Unavailable »

Email Services is working to bring Aspen4 back on-line. Users can connect to their alternate server, Oak4, via the Notes client or IMAP....
Past | Posted by Joe Lichtenstein in the Technology Services: Alerts blog.
Oct
29
2008

Scheduled Maintenance - E-mail Servers »

Scheduled maintenance will be performed on the E-mail system Sunday, November 2, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Past | Posted by James Pociluyko in the Technology Services: Alerts blog.
Oct
27
2008

Banner Will Be Unavailable For One Hour Wednesday »

Banner Self Service & Forms (INB) will be down for approximately one hour Wednesday night, October 29, beginning at 6:00 p.m. This period of unavailability is needed to change the network settings between Banner and network storage devices that have caused unplanned outages recently. Please contact the VCU Help Desk...
Past | Posted by Sam Kennedy in the Technology Services: Alerts blog.
Oct
27
2008

Student Server VRAM5c Unavailable »

Email Services is working to bring VRAM5c back on-line. Students may connect to vramimap5.vcu.edu or automatically via the web....
Past | Posted by Connie Lowery in the Technology Services: Alerts blog.
Oct
24
2008

Phishing Scam - "Re: Upgrade Notification" »

VCU users are reporting that they have received emails with a subject of "Re: Upgrade Notification". These messages claim to be from the ""Webmaster@vcu.edu" ", have a signature of "Sarah Anderson HelpDesk"and ask the recipient to reply with their "Username", "Password" and other information. VCU's Technology Services staff will never...
Past | Posted by Steve Werby in the Technology Services: Alerts blog.
Oct
24
2008

Email Server Oak Currently Unavailable »

Email Services is working to bring faculty staff email server Oak back on-line. Users can connect to their alternate server, Aspen, via the Notes client....
Past | Posted by Connie Lowery in the Technology Services: Alerts blog.
Oct
24
2008

IMAP Service Unavailable - Aspen Faculty Staff Server »

At this time, IMAP is unavailable on aspen.vcu.edu. Aspen users may connect to oak.vcu.edu this afternoon if IMAP service is required, or users may also connect via VCU Mail Anywhere or the Notes client software. Please contact the Helpdesk at 828-2227 for additional assistance....
Past | Posted by Connie Lowery in the Technology Services: Alerts blog.
Oct
24
2008

Systems Unavailable On 10/26 Due To Maintenance »

Maintenance to the backup storage system will cause some shared drives and online resources to not be available on Sunday, October 26, from 8 a.m. until approximately 4 p.m. Systems affected include Blackboard & the online Help Desk ticket application as well as various Windows and Solaris servers including: -ROSE...
Past | Posted by Sam Kennedy in the Technology Services: Alerts blog.
Oct
24
2008

Student Email Servers VRAM1C and 10C Unavailable »

Email Services is working to bring Vram1c and Vram10c back on-line. Users will automatically connect to their alternate server via the web, or can switch to their alternate server, vramimap1.vcu.edu or vramimap10.vcu.edu via Imap....
Past | Posted by Connie Lowery in the Technology Services: Alerts blog.
Oct
23
2008

UPDATE (10/24) - LANDesk Server Maintenance »

COMPELTE - An out-of-band patch from Microsoft will be installed on the LANDesk web, core, and database servers this Friday, 10/24. Some LANDesk services may be down temporarily while this patch is being applied. All services are expected to be restored by 8AM....
Past | Posted by Mary Young in the Technology Services: Alerts blog.
Oct
23
2008

Student Email Server VRAM8c Unavailable »

Student email server VRAM8c is currently unavailable. Students may connect to their alternate server, vramimap8.vcu.edu via IMAP, or automatically via the web....
Past | Posted by Connie Lowery in the Technology Services: Alerts blog.
Oct
23
2008

UPDATE: Banner Services Currently Unavailable »

UPDATE: The staff was able to restore the system faster than expected. Banner Self Services and Banner Forms (INB) are back online. The entire Banner system including Banner Self Service for faculty, staff, and students is currently offline due to a hardware communications failure. The initial estimate is that the...
Past | Posted by Sam Kennedy in the Technology Services: Alerts blog.
Oct
23
2008

Student Email Server VRAM10c Unavailable »

Student email server VRAM10c is unavailable for a short time, users can connect to their alternate server, VRAMIMAP10.vcu.edu or automatically via VCU Mail Anywhere....
Past | Posted by Connie Lowery in the Technology Services: Alerts blog.
Oct
22
2008

Oak3 Unavailable »

Email Services is working to bring Oak3 back on-line. Users can connect to their alternate server, Aspen3, via the Notes client or IMAP....
Past | Posted by Joe Lichtenstein in the Technology Services: Alerts blog.
Oct
22
2008

Student Email Server VRAM10c »

Email Services is working to bring this student email servers back on-line. Students should connect to their alternate server via IMAP or automatically via VCU Mail Anywhere....
Past | Posted by Connie Lowery in the Technology Services: Alerts blog.
Oct
21
2008

Oak2 Unavailable »

Email Services is working to bring Oak2 back on-line. Users can connect to their alternate server, Aspen2, via the Notes client or IMAP....
Past | Posted by Connie Lowery in the Technology Services: Alerts blog.
Oct
21
2008

Blackboard Maintenance – October 26th, 6am to 4pm »

Blackboard will be taken down 6:00 AM, Sunday, October 26th, for vital disk and storage network maintenance. This has been changed from the original posting of 8AM. It's possible that the system will be down until 4:00 PM. If unforeseen circumstances cause the system to be down past 4:00 PM,...
Past | Posted by Jana Avery in the Technology Services: Alerts blog.
Oct
21
2008

October 25th Water Main Repairs May Affect VCU Online Services »

The City of Richmond is working to repair water mains in Downtown Richmond this Saturday, October 25, beginning at 6 p.m. Some pipes may supply chillers at the VCU Computer Center at 900 East Main Street. It is possible, though unlikely, that servers in the VCU Computer Center will need...
Past | Posted by Sam Kennedy in the Technology Services: Alerts blog.
Oct
21
2008

Oak4 Temporarily Unavailable »

Email Services is currently working on Oak4. Users should connect to their alternate server, Aspen4....
Past | Posted by Connie Lowery in the Technology Services: Alerts blog.
Oct
21
2008

Aspen4 Temporarily Unavailable »

Email Services is currently working on email server Aspen4. Users can connect to their alternate server, Oak4, until the outage is resolved....
Past | Posted by Connie Lowery in the Technology Services: Alerts blog.
Oct
17
2008

Additional Banner Maintenance On Sunday, October 19 »

The network control devices that distribute Banner Forms (INB) and Banner Self-service activity to the Banner system will be upgraded with new network equipment very early Sunday morning, October 19. A brief interruption in Banner availability is expected during the changeover between 5 a.m. and 8 a.m.. The new equipment...
Past | Posted by Sam Kennedy in the Technology Services: Alerts blog.
Oct
16
2008

Clean Access Module Re-inserted For Residence Hall Network »

Network Services will re-insert the Clean Access module for the wired residence hall connections this Friday morning, October 17, beginning at 6 a.m. until 7 a.m. This was a component that failed and caused network connection problems earlier this month. Cary and Belvidere Residence Hall is the only facility that...
Past | Posted by Sam Kennedy in the Technology Services: Alerts blog.
Oct
16
2008

ImageNow Maintenance - 10/19/08 - 10:00-11:00 AM »

On Sunday, October 19, 2008, from 10:00 a.m. to approximately 11:00 a.m., the Computer Center will be performing monthly maintenance on the ImageNow server. ImageNow will not be available during this scheduled maintenance window....
Past | Posted by Eric Doersch in the Technology Services: Alerts blog.
Oct
16
2008

Network Connection Issue »

A problem with the Clean Access module is causing some people to have trouble attaching to the network this morning. Network Services staff is working on the issue. Please contact the VCU Help Desk (828-2227, help@vcu.edu) to report any additional systems or access problems. Follow Technology Services on Twitter!...
Past | Posted by Sam Kennedy in the Technology Services: Alerts blog.
Oct
15
2008

UPDATED(10/17)-October LANDesk Server Maintenance »

COMPLETED - Server maintenance will occur on all LANDesk servers between 5 am and 8am on Friday, October 17. All services should be restored by 8am....
Past | Posted by Mary Young in the Technology Services: Alerts blog.
Oct
15
2008

Scheduled Maintenance - E-mail Servers »

Scheduled maintenance will be performed on the E-mail system Saturday, October 18, between 7:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Past | Posted by James Pociluyko in the Technology Services: Alerts blog.
Oct
15
2008

Banner System Unavailable Friday Night Due To Maintenance »

Administrative Systems staff will be performing maintenance on the Banner system this Friday, October 17, from 6 p.m. to 10 p.m. During this time Banner Self-Service & Banner Forms (INB) will not be available. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions. Follow Technology Services on Twitter!...
Past | Posted by Sam Kennedy in the Technology Services: Alerts blog.
Oct
11
2008

Oak4 Email Server Status »

Email Services is working to resolve issues on Faculty Staff email server, Oak4. Users who attempted to access their mailfile this afternoon may have seen blank folders. Users may connect to their alternate server, Aspen4, via the Notes client or an IMAP client. To connect via the web, simply change...
Past | Posted by Connie Lowery in the Technology Services: Alerts blog.
Oct
10
2008

UPDATE 3 (10/13/08 at 10:50 a.m.): Wireless Network Connection Issue »

UPDATE 3: All VCU wireless access points are now online. Thanks for your patience. Please contact the VCU Help Desk (828-2227, help@vcu.edu) if you continue to experience wireless access problems. Update 2: All but about 15 to 20 wireless access points have been moved to another module and are functioning....
Past | Posted by Sam Kennedy in the Technology Services: Alerts blog.
Oct
10
2008

Outbound Email to Comcast Delayed »

Staff members at the University Computer Center are working with Comcast to resolve the delayed delivery of email addressed to comcast.net accounts....
Past | Posted by Connie Lowery in the Technology Services: Alerts blog.
Oct
8
2008

TS Help Desk Ticketing System will be off-line for maintenance »

Technology Services Help Desk Ticketing System will be offline for maintenance beginning Monday, October 13th, at 4:30 p.m. The system will be back online Tuesday, October 14th, at 7:30 a.m. If you need assistance please contact the Technology Services Help Desk at 828-2227. Please contact the VCU Help Desk (828-2227,...
Past | Posted by Hope Adams in the Technology Services: Alerts blog.
Oct
6
2008

LANDesk Server Maintenance »

The LANDesk core servers will be down for maintenance starting Oct 6 through Oct 17. Service will be intermittent during this time....
Past | Posted by Mary Young in the Technology Services: Alerts blog.
Oct
3
2008

Banner Services Unavailable Saturday, October 4th »

The Banner Forms (INB) and Self-Service systems will not be available this Saturday, October 4th, from 8:00 am until 6:00 pm while system upgrades are applied. Please contact the Technology Services Help Desk via phone at (804) 828-2227 or via email with any questions....
Past | Posted by Sam Kennedy in the Technology Services: Alerts blog.
Oct
2
2008

Oak3 Email Server Unavailable »

Email Services is working to bring Oak3 back on-line. Users can connect to their alternate server, Aspen3, via Imap or the Notes client software....
Past | Posted by Connie Lowery in the Technology Services: Alerts blog.
Oct
1
2008

UPDATE (10/22/08): Email Access via eID Authentication Intermittent »

UPDATE (10/22/08): This issue is still active and testing is being done at this timeto resolve. VCU Computer Center staff are currently working to determine the cause and resolution of this issue. Please contact the VCU Help Desk (828-2227, help@vcu.edu) to report any additional authentication problems. Email Services is working...
Past | Posted by Connie Lowery in the Technology Services: Alerts blog.
Oct
1
2008

Scheduled Maintenance - E-mail Servers »

Scheduled maintenance will be performed on the E-mail system Saturday, October 4, between 7:30 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Past | Posted by James Pociluyko in the Technology Services: Alerts blog.

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Technology Services is responsible for implementing and supporting the technology used around campus, such as the network, phones, enhanced classrooms, and Internet-based systems including myVCU, Blackboard, email, and more.

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