Beech Application Server Unavailable »
Email Services is working to bring Beech back on-line. Access to Quickr sites and the VCU Mail Anywhere home page is currently unavailable....
VCU - Technology Services
November 2008 Archives
Nov
30
2008
Nov
26
2008
UPDATE: Phishing Scam »
UPDATE: Another phishing scam email is making the rounds with the subject line of "Important Update". This email is asking people for their user name and password. As noted before, VCU will never send an email to the campus community asking for account information via email. Emails such as these...
Nov
24
2008
UPDATE: Wireless Network Connectivity Issues »
UPDATE: Access to outside websites was restored but there are still reports of some users having trouble with authenticating to the wireless network. Network Services is reporting that VCU is currently experiencing wireless access issues including: 1) Authentication - some users are not able to log on. 2) Uses who...
Nov
24
2008
Outbound Email Domains Blacklisted »
Outbound email addressed to @comcast.net, @msn.com, @hotmail.com, @live.com may fail as a result of "blacklisting." This blacklisting is a result of VCU users responding to phishing scams. VCU has sent requests to the corresponding domains to have VCU removed from these blacklists. Messages that are returned as delivery failures, may...
Nov
21
2008
Monroe Park Network Maintenance Scheduled For Sunday Morning »
On Sunday, November 23, from 5 a.m. to 7 a.m. Network Services will be updating software for various network equipment on the Monroe Park campus. This is due to a bug in the existing software that caused recent outages experienced on this campus. During the upgrade time it is likely...
Nov
21
2008
Monroe Park Campus Network Upgrade »
On Sunday, November 23, from 5 a.m. to 7 a.m. Network Services will be updating software for various network equipment on the Monroe Park campus. This is due to a bug in the existing software that caused recent outages experienced on this campus. During the upgrade time it is likely...
Nov
19
2008
Email Access via VCU Mail Anywhere »
Email Services is working to resolve an issue that may cause users to be unable to access email via VCU Mail Anywhere. Access should be resolved shortly....
Nov
18
2008
ImageNow Upgrade - Nov. 20-21, 2008 »
ImageNow will be upgraded to 6.1.5 on Thursday, November 20, 2008 and Friday, November 21, 2008, with testing and fine-tuning occurring over the weekend. ImageNow will again be available at 7:00 a.m. Monday, November 24, 2008. Please contact the ImageNow Lead in your department if you have any questions....
Nov
14
2008
Bb Maintenance Completed on Nov 14, 2008 at 6:10pm »
Blackboard regularly scheduled maintenance on Friday, November 14, 2008 started at 4pm and was completed at 6:10pm. Please report any problems to blackboard@vcu.edu. Thank you, The Blackboard Team...
Nov
14
2008
Vulnerability Alert - Adobe Reader »
Multiple vulnerabilities have been reported in Adobe Reader, affecting versions 8.1.2 and below. The vulnerabilities are rated highly critical by Secunia. The solution is to upgrade to either version 8.1.3 or version 9. VCU Information Security has already received a report of an attempt to compromise a machine via these...
Nov
12
2008
eID Password Reset Utility Unavailable »
A configuration change to the network last night has made the eID Manager application used by the campus community for resetting eID passwords unavailable until further notice. VCU Computer Center staff is working to resolve this issue. If you need to reset your password please contact the VCU Help Desk...
Nov
12
2008
Residence Hall Network Issue »
A problem with the Clean Access server that provides authentication services to the VCU network for the residence halls has been identified by Network Services. Staff is working to resolve the issue and hope to have a fix in place within the hour. Please contact the VCU Help Desk (828-2227,...
Nov
12
2008
UPDATE 2: Network Drive Connectivity Issue »
UPDATE 2 (11/12/08): The network equipment software update this morning failed to correct the issue of network drive availability. Some network drives are still not available to the campus community. VCU Computer Center and Network Services staff continue to work on the issue. Please contact the VCU Help Desk (828-2227,...
Nov
12
2008
November LANDesk Server Maintenance »
Server maintenance will occur on all LANDesk servers between 5 am and 8am on Friday, November 14. All services should be restored by 8am....
Nov
12
2008
Scheduled Maintenance - E-mail Servers »
Scheduled maintenance will be performed on the E-mail system Saturday, November 15, between 8:00 a.m. and 3:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Nov
11
2008
Network Upgrade Wednesday Morning »
Network Services will implement a software upgrade to network hardware at 4 a.m. on Wednesday morning, November 12, 2008. This upgrade has been suggested by the hardware vendor as a possible fix for connectivity issues that recently have been experienced by the campus community. This upgrade will cause a network...
Nov
10
2008
Blackboard Downtime Maintenance – November 14, 2008, 4pm to midnight »
Blackboard Maintenance - Friday, November 14, 2008 – 4pm to midnight. Blackboard Maintenance is the second and fourth Friday of the month. If unforeseen circumstances cause the system to be down past midnight updates will be posted to the Blackboard system announcement blog at: http://blog.vcu.edu/blackboard/ Regards, The Blackboard Team For...
Nov
7
2008
UPDATE 2: Monroe Park Telephone Connection Issues »
UPDATE 2: Network Services staff implemented the updated code mentioned below and the network has remained stable. However, due to syncing issues anyone trying to call VCU Police from an on campus telephone should continue to dial the number as 9-828-1234 through the weekend. Network Services staff will be monitoring...
Nov
7
2008
IMAP Temporarily Unavailable - Aspen3 »
Email Services is working to bring IMAP access back on-line on Aspen3. Users can connect via the Notes client, VCU Mail Anywhere, or their alternate server, oak3.vcu.edu....
Nov
7
2008
UPDATE 2: Monroe Park Telephone Connection Issues »
UPDATE 2: Network Services staff implemented the updated code mentioned below and the network has remained stable. However, due to syncing issues anyone trying to call VCU Police from an on campus telephone should continue to dial the number as 9-828-1234 through the weekend. Network Services staff will be monitoring...
Nov
6
2008
UPDATE: Network Connection Issue For Some Areas On Monroe Park Campus »
UPDATE: The network was restored late last night and has remained stable since Network Services staff implemented a work around for some errant code in the network router hardware. This is a temporary solution until the vendor fixes their code. Please contact the VCU Help Desk (828-2227, help@vcu.edu) if you...
Nov
6
2008
Email Server Aspen4 Unavailable »
Email Services is working to bring Aspen4 back on-line. Users can connect to their alternate server, Oak4, until the issue is resolved....
Nov
3
2008
Intermittent Outages - Email Servers »
Email Services is working to resolve issues which may not allow access to email via VCU Mail Anywhere. Please try again shortly should you be unable to access email via http://webdirect.vcu.edu....
Nov
3
2008
E-mail Server Maintenance - VRAM1-12 November 3, 2008 4:00 PM »
The mail servers VRAM1-12 will be undergoing emergency system maintenance at 4:00 PM to apply a fix to correct an ongoing server issue. The outage is expected to last less than 45 minutes. During the outage, users can connect via HTTP or via their secondary IMAP server....
Nov
3
2008
Oak4 Unavailable »
Email Services is working to bring Oak4 back on-line. Users can connect to their alternate server, Aspen4, via the Notes client or IMAP....
Nov
3
2008
Oak2 Unavailable »
Email Services is working to bring Oak2 back on-line. Users can connect to their alternate server, Aspen2, via the Notes client or IMAP....
Nov
3
2008
Aspen4 Unavailable »
Email Services is working to bring Aspen4 back on-line. Users can connect to their alternate server, Oak4, via the Notes client or IMAP....
Nov
3
2008
Email Server Aspen2 and Oak4 Unavailable »
Email Services is working to bring Aspen2 back on-line. Users may connect to their alternate server, Oak2 or Aspen4, via the Notes client or IMAP....
Nov
3
2008
Phishing Scam - "Attention:Virginia Commonwealth University Email User" »
VCU users are reporting that they have received emails with a subject of "Attention:Virginia Commonwealth University Email User". These messages claim to be from the "Virginia Commonwealth University" with an email address of "onlineservices@vcu.edu" and have a signature of "Sarah Anderson HelpDesk". The email asks recipients to reply with their...
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What is Technology Services?
Technology Services is responsible for implementing and supporting the technology used around campus, such as the network, phones, enhanced classrooms, and Internet-based systems including myVCU, Blackboard, email, and more.
Last updated: Jun 30, 2009