Oak3 Email Server Restarting »
Email Services is currently restarted Oak3. Users may connect to their alternate server, Aspen3, via the Notes client or IMAP, or by changing their url string to http://aspen3.vcu.edu/usermail#/mailfile.nsf....
VCU - Technology Services
Past Alerts
Nov
20
2009
Nov
20
2009
Aspen Email Server Restarting »
Email Services is currently restarting Aspen. Users may connect to their alternate server, Oak, via the Notes client or IMAP, or by changing their url string in VCU Mail Anywhere to http://oak.vcu.edu/usermail#/mailfile.nsf....
Nov
19
2009
Oak4 Email Server Restarting »
Email Services is currently restarting Oak4. Users may connect to their alternate server, Aspen4, via the Notes client or IMAP, or by changing their url string in VCU Mail Anywhere to http://aspen4.vcu.edu/usermail#/mailfile.nsf....
Nov
19
2009
Oak3 Email Server Restarting »
Oak3 is currently being restarted. Users may connect to Aspen3 via the Notes client or IMAP, or by changing their url to http://aspen3.vcu.edu/usermail#/mailfile.nsf....
Nov
18
2009
Scheduled Maintenance - E-mail Servers »
Scheduled maintenance will be performed on the E-mail system Saturday, November 21, between 7:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Nov
17
2009
Aspen3 Email Server Restarting »
Aspen3 is currently being restarted. Users may connect to Oak3 via the Notes client or IMAP, or by changing their url to http://oak3.vcu.edu/usermail#/mailfile.nsf....
Nov
17
2009
Update (11/20) - Additional LANDesk Server Maintenance for November »
COMPLETE - Server maintenance will occur on all LANDesk servers between 5 am and 8am on Friday, November 20. All services should be restored by 8am....
Nov
16
2009
Sametime Server Spruce »
Email Services is working to return Sametime Instant Messaging services on server Spruce....
Nov
12
2009
[Update 2] Power Loss At Siegel Center Affecting VCU Network Connectivity »
Update 2 - 1:02 p.m. - Network Services reports that network connectivity to the areas affected by the Siegel Center communications closet outage have been restored. Please contact the VCU Technology Services Help Desk if you continue to experience problems.Update - 12:22 p.m. - List of affected locations below has...
Nov
11
2009
VCU Reporting Center Maintenance Scheduled For Friday, Nov. 13th »
VCU Technology Services has scheduled maintenance for the VCU Reporting Center on Friday, November 13, 2009, beginning at 6 p.m. This maintenance window is scheduled to be complete by 7 p.m. During this maintenance the Production Operational Data Store, SASBI, Reporting Center, and Person Database will not be available.Please contact the VCU...
Nov
11
2009
Network Maintenance Scheduled for Thursday Morning, Nov. 12th »
VCU Technology Services has scheduled network maintenance on Thursday morning, November 12, 2009, beginning 5 a.m. to swap network equipment in an effort to solve network connectivity issues that VCU has been experiencing. This work is scheduled to be completed by 5:30 a.m. During this maintenance window there will be a...
Nov
11
2009
Update (11/13) - November LANDesk Server Maintenance »
COMPLETE - VCU Technology Services has scheduled server maintenance on all LANDesk servers between 5 a.m. and 8 a.m. on Friday, November 13, 2009. All services should be restored by 8 a.m. Please contact the VCU Technology Services Help Desk (828-2227, help@vcu.edu) with any questions. NOTE: Don't be a phishing...
Nov
10
2009
Aspen3 Email Server Restarting »
Aspen3 Faculty/Staff email server is currently restarting. Users may connect to their alternate server, Oak3, automatically via the Notes client or via IMAP at Oak3.vcu.edu. VCU Mail Anywhere users may change their url string to: http://oak3.vcu.edu/usermail#/mailfile.nsf....
Nov
10
2009
New Phishing Email Scam (Subject: "You Have 1 New Message") - Please Delete »
The VCU community is reporting a new phishing email with a link to a website mocked up to look like the VCU Central Authentication Service (CAS) login page. The email uses a fake VCU email address, VCU WebMail (service@vcu.edu), and asks the user to click on a link to verify their account...
Nov
10
2009
Oak2 Email Server Restarting »
Oak2 Faculty/Staff email server is currently restarting. Users may connect to their alternate server, Aspen2, automatically via the Notes client or via IMAP at Aspen2.vcu.edu. VCU Mail Anywhere users may change their url string to: http://aspen2.vcu.edu/usermail#/mailfile.nsf....
Nov
9
2009
Network Maintenance Scheduled For Tuesday, November 10th »
VCU Technology Services has scheduled network maintenance for Tuesday morning, November 6th, 2009, at 5 a.m. to reverse an earlier change made this past weekend. This change is being implemented to correct a problem that is causing slow connections to the eVA procurement system. This maintenance window is scheduled to...
Nov
9
2009
eVA Procurement System Experiencing Connectivity Issues »
Connections to the eVA pas procurement system (http://eva.virginia.gov) are experiencing intermittent network connection problems which is slowing down system response times. VCU Technology Services (VCUTS) network staff is aware of the problem and working to resolve. This alert will be updated as additional information comes available. Please contact the VCUTS...
Nov
5
2009
Aspen2 Email Server Restarting »
Aspen2 Faculty/Staff email server is currently restarting. Users may connect to their alternate server, Oak2, automatically via the Notes client or via IMAP at Oak2.vcu.edu. VCU Mail Anywhere users may change their url string to: http://oak2.vcu.edu/usermail#/mailfile.nsf....
Nov
4
2009
Mobile Notes will no longer be available - November 7, 2009 »
The Mobile Notes service will no longer be available after Saturday November 7, 2009. This server for mobile phone devices is being shut down as it is no longer supported by the vendor. Lotus Notes Traveler is the replacement product. Please contact Doctor Notes at dnotes@vcu.edu for more information about...
Nov
4
2009
Aspen3 Email Server Restarting »
Aspen3 Faculty/Staff email server is currently restarting. Users may connect to their alternate server, Oak3, automatically via the Notes client or via IMAP at Oak3.vcu.edu. VCU Mail Anywhere users may change their url string to: http://oak3.vcu.edu/usermail#/mailfile.nsf....
Nov
4
2009
Scheduled Maintenance - E-mail Servers »
Scheduled maintenance will be performed on the E-mail system Saturday, November 7, between 7:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Nov
3
2009
Oak4 Email Server Restarting »
Oak4 Faculty/Staff email server is currently restarting. Users may connect to their alternate server, Aspen4, automatically via the Notes client or via IMAP at Aspen4.vcu.edu. VCU Mail Anywhere users may change their url string to: http://aspen4.vcu.edu/usermail#/mailfile.nsf....
Nov
3
2009
Network Maintenance Scheduled for Saturday, November 7 »
VCU Technology Services has scheduled maintenance on the border firewall for Saturday, November 7 from 7:00-7:30am. During this time internet traffic will be interrupted. Please contact the VCU Technology Services Help Desk (828-2227 or help@vcu.edu) with any questions. ...
Oct
29
2009
Oak3 Email Server Restarting »
Email Services is currently restarting Oak3. Users may connect automatically to their alternate server, Aspen3, via the Notes client or IMAP or by changing their url string to aspen3.vcu.edu via VCU Mail Anywhere....
Oct
28
2009
Power Systems Maintenance May Affect Network Connectivity in Cabell (Oct. 30-7pm) »
VCU Facilities Management has scheduled an electrical power outage for Cabell Library on Friday October 30th, starting 7pm. During this time, the UPS and generator will keep the routers in the basement up, however network connectivity within Cabell may go down during this test. However there is a chance that...
Oct
28
2009
Update for Mozilla Firefox fixes multiple critical vulnerabilities »
Yesterday, Mozilla Foundation released Firefox 3.5.4 and Firefox 3.0.15 in order to fix 11 new security flaws found in previous versions of the software. Of these 11 flaws, 6 are rated critical and some of these could allow an attacker to run arbitrary programs of their choosing to take control...
Oct
27
2009
Network Maintenance Scheduled For Thursday, October 29th »
VCU Technology Services has scheduled network equipment maintenance for Thursday, October 29, 2009, beginning at 5 a.m. This maintenance window is scheduled to be completed by 7 a.m. During this maintenance window the Monroe Park campus will experience a momentary network connection disruption. Please contact the VCU Technology Services Help Desk...
Oct
27
2009
Update (10/28) - LANDesk Server Maintenance Wednesday, Oct 28 »
Complete - Minor updates will be made to the LANDesk core servers on Wednesday, October 28 from 7:00am until 8:00am. Some brief disruption to services may be encountered. All systems should be online and operational by 8:00am. Please contact the VCU Technology Services Help Desk (828-2227, help@vcu.edu) with any questions....
Oct
27
2009
Network Maintenance Scheduled For Thursday, October 29th in Broad & Belvidere Apts. »
VCU Technology Services has scheduled maintenance for the VCU network for Thursday, October 29, 2009. This maintenance window will only affect the Broad Street and Belvidere Apartments. Work is scheduled to begin at 6 a.m. and be completed at 6:15 a.m. During this maintenance there will be a brief network...
Oct
22
2009
[CANCELED] Network Maintenance Scheduled For Tuesday, Oct. 27th, Will Interrupt Internet Connectivity »
VCU Technology Services has scheduled maintenance for the VCU Internet firewall appliance to correct a software problem. All connectivity to the Internet will be interrupted during this maintenance window. The maintenance window is scheduled to begin at 6 a.m. on Tuesday, October 27, 2009, and will be completed by 6:30...
Oct
21
2009
Power Systems Maintenance Will Affect Network Connectivity in Sanger Hall (Oct. 24th) »
VCU Facilities Management is taking power systems down in Sanger Hall this Saturday, October 24, 2009, beginning at 6 a.m. for maintenance. This maintenance window is scheduled to run until 12 p.m. noon on Saturday. During this maintenance window parts of Sanger Hall will lose network service. Generators onsite will keep...
Oct
21
2009
Aspen3 Email Server Restarting »
Aspen3 Faculty/Staff email server is currently restarting. Users may connect to their alternate server, Oak3, automatically via the Notes client or via IMAP at Oak3.vcu.edu. VCU Mail Anywhere users may change their url string to: http://Oak3.vcu.edu/usermail#/mailfile.nsf....
Oct
19
2009
Network Maintenance Scheduled for Tuesday Morning, Oct. 20th »
VCU Technology Services has scheduled a maintenance window for Tuesday morning, October 19, 2009, beginning at 4:45 a.m. This maintenance is due to be completed by 5 a.m. There will be a brief disruption of the University connection to the Internet. Internal VCU network traffic and telephone service should not be...
Oct
18
2009
New Phishing Email Appears To Be From Help Desk - Please Do Not Reply & Delete The Message »
A new phishing email asking for eID and password information may arrive in your email inbox and appears to be sent from the help@vcu.edu email address. This is NOT a legitimate email from VCU. The VCU community is asked to not reply and please delete this email immediately.The help@vcu.edu email...
Oct
16
2009
Oak2 Email Server Restarting »
Oak2 Faculty/Staff email server is currently restarting. Users may connect to their alternate server, Aspen2, automatically via the Notes client or via IMAP at Aspen2.vcu.edu. VCU Mail Anywhere users may change their url string to: http://aspen2.vcu.edu/usermail#/mailfile.nsf....
Oct
14
2009
UPDATE: VCU Internet Connection Disruption (Resolved) »
UPDATE: VCU Technology Services staff is reporting that all connections to the Internet outside of VCU are now operational. Please contact the VCUTS Help Desk (828-2227, help@vcu.edu) should you continue to experience any connection problems.VCU Technology Services staff has determined their is an issue with one of VCU's two connections...
Oct
14
2009
Network Maintenance Scheduled for Thursday Morning, Oct. 15th »
VCU Technology Services has scheduled network maintenance for Thursday morning, October 15, 2009, beginning at 6 a.m. This maintenance window is scheduled to be completed no later than 6:30 a.m. During this maintenance window there will be a short period where VCU's connection to the Internet outside of the University will be...
Oct
14
2009
Update (10/16) - October LANDesk Server Maintenance »
COMPLETED - VCU Technology Services has scheduled server maintenance on all LANDesk servers between 5 a.m. and 8 a.m. on Friday, October 16, 2009. All services should be restored by 8 a.m.Please contact the VCU Technology Services Help Desk (828-2227, help@vcu.edu) with any questions.NOTE: Don't be a phishing victim -...
Oct
14
2009
Scheduled Maintenance - E-mail Servers - RESCHEDULED »
Rescheduled maintenance will be performed on the E-mail system Saturday, October 24, between 7:30 a.m. and 11:00 a.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Oct
11
2009
Banner System Unavailable During Upgrade Beginning The Evening Of Oct. 15th through Oct. 18th »
All eServices/Banner systems (student, financial aid, employee, finance) will be UNAVAILABLE beginning 9 p.m. Thursday, October 15, 2009, through Sunday, October 18, 2009, for a required, comprehensive upgrade. This includes both self-service and administrative use of the system.The Banner Reporting Center and Operational Data Store will be available on Friday &...
Oct
9
2009
Critical Vulnerability in Adobe Acrobat / Reader exploited by attackers »
UPDATE: Adobe Acrobat and Reader fixes are now available. If you are using a personally-owned computer, please update you copy of Acrobat and/or Reader as soon as possible. If you are using a VCU-owned computer, please coordinate the update of this software with your Tech Support staff. Adobe has released...
Oct
8
2009
Network Maintenance Scheduled for Friday Morning, Oct. 9th »
VCU Technology Services has scheduled maintenance for the network connection to the Internet outside of the University for 5 a.m. on Friday morning, October 9, 2009. This maintenance should be completed by 5:15 a.m. and will be accompanied by a brief disruption of network traffic to the Internet. Traffic on...
Oct
8
2009
Upcoming Maintenance for Blackboard SafeAssign, Sync (Bb Learn), and Scholar »
We have been notified by Blackboard Inc. that they have scheduled maintenance to specific components for the upcoming weekend. Please note that the VCU Blackboard system WILL STILL BE AVAILABLE, but specific components may not be, as indicated in the announcement below from Blackboard. "Please note that Blackboard SafeAssign, Blackboard...
Oct
8
2009
Network Maintenance Scheduled for Monday, Oct. 12th »
VCU Technology Services has scheduled network maintenance for Monday, Oct. 12th, beginning at 5 a.m. This maintenance is scheduled to be completed by 7 a.m. Network data and voice connections to Founders Hall, Shafer Street Playhouse, and Shafer Court Dining Center will be disrupted during this network maintenance window.Please contact the VCU...
Oct
5
2009
Network Maintenance Scheduled For Wednesday, October 7th »
VCU Technology Services has scheduled maintenance for the VCU network for Wednesday, October 7, 2009. This maintenance window will only affect the Broad Street and Belvidere Apartments. Work is scheduled to begin at 6 a.m. and be completed at 6:15 a.m. During this maintenance there will be a brief network...
Oct
5
2009
VCUCard System Maintenance Scheduled For Tuesday, Oct. 6th »
VCU Technology Services has schedule system maintenance for the VCUCard system beginning at 7:30 a.m on Tuesday, October 6, 2009. This maintenance window is scheduled for 1 to 2 hours in duration. During this time the following services will be unavailable:-CSVT machines for loading funds to RamBucks with cash-Pay-for-print stations-Copiers-Vending-Laundry (Cash...
Oct
2
2009
Aspen2 Email Server Restarting »
Aspen2 Faculty/Staff email server is currently restarting. Users may connect to their alternate server, Oak2, automatically via the Notes client or via IMAP at oak2.vcu.edu. VCU Mail Anywhere users may change their url string to: http://oak2.vcu.edu/usermail#/mailfile.nsf....
Oct
2
2009
A.D. Williams & West Hospital Telephone Service Maintenance Scheduled For Oct. 6 »
VCU Technology Services has scheduled the migration of backup routing for digital phones (VoIP) in A.D. Williams Clinic and West Hospital for Tuesday, October 6, 2009. This work is scheduled to begin at 2 a.m. and will be completed by 5 a.m. During this outage, 5-digit dialing from West Hospital and...
Sep
30
2009
Scheduled Maintenance - E-mail Servers »
Scheduled maintenance will be performed on the E-mail system Saturday, October 3, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Sep
29
2009
Banner System Maintenance Scheduled For Friday Night »
VCU Technology Services has scheduled a maintenance window for the Banner system on Friday, October 2, 2009, to begin at 6 p.m. This maintenance will last until approximately 7:30 p.m. During this maintenance window Banner Self-service and (INB) Forms will not be available. Please contact the VCU Help Desk (828-2227,...
Sep
28
2009
Problems with Alerts in the myVCU portal. »
A number of users are experiencing problems viewing messages in the Alerts & Announcements gadget within the myVCU portal. The cause to this problem has been identified and will be corrected by 8 a.m. Tuesday, September 29....
Sep
28
2009
VCU Blogs Maintenance - Sept 29 from 6 a.m. to 7:30 a.m. »
The VCU Blogs will be unavailable on Tuesday, September 29, 2009 from 6:00 a.m. - 7:30 a.m. We are planning to upgrade the available RAM and patch the system to provide a more secure and stable experience.This downtime will affect all blogs hosted on the VCU Blogs site, including all...
Sep
24
2009
RESOLVED: myVCUmail Service Disruption »
RESOLVED: Google has reported the following:The problem with Google Mail [Including myVCUmail] should be resolved. We apologize for the inconvenience and thank you for your patience and continued support.If you continue to have problems please contact the VCU Technology Services Help Desk (828-2227, help@vcu.edu) for assistance._______________________________________________________________UPDATE: Google has posted the...
Sep
22
2009
Blackboard Maintenance Scheduled for Friday Night, Sept 25 »
VCU Technology Services has scheduled maintenance on the Blackboard system for Friday, September 25, 2009. This maintenance window is set to begin at 8 p.m. and run until midnight. During this time the Blackboard system will not be available. If unforeseen circumstances cause the system to be down past midnight...
Sep
21
2009
Aspen3 Email Server Restarting »
Aspen3 Faculty/Staff email server is currently restarting. Users may connect to their alternate server, Oak3, automatically via the Notes client or via IMAP at oak3.vcu.edu. VCU Mail Anywhere users may change their url string to: http://oak3.vcu.edu/usermail#/mailfile.nsf....
Sep
21
2009
Network Maintenace Scheduled For MCV Campus & VCUHS September 23 & 25 »
VCU Technology Services will be moving areas that are currently served by the network router in VCUHS West Hospital to a new network router in the Medical Sciences Building (MSB) beginning on Wednesday September 23, 2009. Additional moves are also scheduled for Friday, September 25. The schedule follows:September 23, 2009...
Sep
21
2009
Web Server Maintenance Tuesday Morning, Sept. 22, successfully completed »
Update: September 22, 2009The upgrade of VMweb1 successfully completed around 6:45 a.m.----------------VCU Technology Services will be performing maintenance on the web server that hosts a number of important sites for the VCU community. This maintenance is scheduled to begin at 5 a.m. on Tuesday, September 22, 2009, and be completed...
Sep
19
2009
Email Access may be disrupted to Lotus Notes & VCU Mail Anywhere »
A storage hardware issue is causing issues with the university's Notes/Domino email servers. Access to faculty/staff email on Aspens and Oaks, as well as faculty, staff, student access via VCU Mail Anywhere may be disrupted. VCU Computer Center and storage vendor staff are working at present to correct the problem....
Sep
18
2009
Scheduled Maintenance - Group Account Server Sycamore/Mimosa »
Sycamore and Mimosa, the servers that host group/generic email accounts, will be unavailable Saturday, September 19, 2009, from 8 a.m. - 12 p.m. while a hardware upgrade is performed....
Sep
18
2009
Aspen2 Email Server Restarting »
Aspen2 Faculty/Staff email server is currently restarting. Users may connect to their alternate server, Oak2, automatically via the Notes client or via IMAP at oak2.vcu.edu. VCU Mail Anywhere users may change their url string to: http://oak2.vcu.edu/usermail#/mailfile.nsf....
Sep
17
2009
Aspen Email Server Restarting »
Aspen Faculty/Staff email server is currently restarting. Users may connect to their alternate server, Oak, automatically via the Notes client or via IMAP at oak.vcu.edu. VCU Mail Anywhere users may change their url string to: http://oak.vcu.edu/usermail#/mailfile.nsf....
Sep
16
2009
Scheduled Maintenance - E-mail Servers »
Scheduled maintenance will be performed on the E-mail system Saturday, September 19, between 7:00 a.m. and 11:00 a.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Sep
14
2009
VRAM9c Restarting »
Student email server VRAM9c is currently restarting. Students may connect to their alternate server, vramimap9.vcu.edu via IMAP or automatically via VCU Mail Anywhere....
Sep
13
2009
Medical Sciences Buildings Router Migration Scheduled For Wednesday, September 16th »
Medical Sciences Buildings I & II will be migrated off the West Hospital network equipment to new equipment located in MSB II. During this time there will be no network ( wired or wireless ) or VoIP telephone connectivity in these buildings. This change is scheduled to begin a 6:00...
Sep
11
2009
Aspen3 Email Server Restarting »
Aspen3 Faculty/Staff email server is currently restarting. Users may connect to their alternate server, Oak3, automatically via the Notes client or via IMAP at oak3.vcu.edu. VCU Mail Anywhere users may change their url string to: http://oak3.vcu.edu/usermail#/mailfile.nsf....
Sep
11
2009
Aspen Email Server Restarting »
Aspen Faculty/Staff email server is currently restarting. Users may connect to their alternate server, Oak, automatically via the Notes client or via IMAP at oak.vcu.edu. VCU Mail Anywhere users may change their url string to: http://oak.vcu.edu/usermail#/mailfile.nsf....
Sep
11
2009
ImageNow Maintenance Scheduled For Sunday, September 13th »
VCU Technology Services staff will be performing maintenance on the ImageNow system beginning at 11 a.m. on Sunday, September 13th, 2009. This maintenance window is expected to last until 1 p.m. During this time the ImageNow system will be unavailable. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions.NOTE:...
Sep
11
2009
VRAM11 Restarting »
Student email server VRAM11 is currently restarting. Students may connect to their alternate server, vramimap11c.vcu.edu via IMAP or automatically via VCU Mail Anywhere....
Sep
10
2009
LON-CAPA Maintenance Scheduled For Thursday, September 10th »
Due to unforeseen circumstances the LON-CAPA system needs to have maintenance performed on Thursday, September 10, 2009 from 5 p.m. to 6 p.m. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions.NOTE: Don't be a phishing victim - VCU and other reputable organizations will never use email to...
Sep
10
2009
Employee & Student Webpages Server Maintenance Scheduled For Monday Morning, September 14 »
VCU Technology Services has scheduled maintenance for the servers that host faculty, staff, and student webpages for Monday morning, September 14, 2009. This maintenance window is scheduled to begin at 5 a.m. and to be completed by 6:30 a.m. During this period all faculty, staff, and student webpages will be unavailable. Please contact...
Sep
10
2009
VRAM10 Restarting »
Student email server VRAM10 is currently restarting. Students may connect to their alternate server, vramimap10c.vcu.edu via IMAP or automatically via VCU Mail Anywhere....
Sep
9
2009
Banner System Maintenance Scheduled For Friday (9/11/09) Evening »
VCU Technology Services will be performing system maintenance on the Banner system Friday, September 11, 2009, beginning at 6 p.m. This maintenance is scheduled to be completed by 8 p.m. During this maintenance window Banner Self-service and Banner (INB) Forms will not be available.Please contact the VCU Help Desk (828-2227,...
Sep
9
2009
Oak3 Email Server Restarting »
Oak3 Faculty/Staff email server is currently restarting. Users may connect to their alternate server, Aspen3, automatically via the Notes client or via IMAP at aspen3.vcu.edu. VCU Mail Anywhere users may change their url string to: http://aspen3.vcu.edu/usermail#/mailfile.nsf....
Sep
9
2009
VRAM8c Restarting »
Student email server VRAM8c is currently restarting. Students may connect to their alternate server, vramimap8.vcu.edu via IMAP or automatically via VCU Mail Anywhere....
Sep
9
2009
Update (9/11) - September LANDesk Server Maintenance »
Complete - Server maintenance will occur on all LANDesk servers between 5 am and 8am on Friday, September 11. All services should be restored by 8am....
Sep
8
2009
VRAM10 and VRAM11 Student Email Servers Restarting »
VRAM10 and VRAM11 and currently being restarted. Users can connect automatically to their alternate server via VCU Mail Anywhere or via their alternate servers, vramimap10c.vcu.edu or vramimap11c.vcu.edu in their IMAP connection....
Sep
8
2009
Oak3 Email Server Restarting »
Oak3 Faculty/Staff email server is currently restarting. Users may connect to their alternate server, Aspen3, automatically via the Notes client or via IMAP at aspen3.vcu.edu. VCU Mail Anywhere users may change their url string to: http://aspen3.vcu.edu/usermail#/mailfile.nsf....
Sep
4
2009
Aspen3 Email Server Restarting »
Aspen3 Faculty/Staff email server is currently restarting. Users may connect to their alternate server, Oak3, automatically via the Notes client or via IMAP at oak3.vcu.edu. VCU Mail Anywhere users may change their url string to: http://oak3.vcu.edu/usermail#/mailfile.nsf....
Sep
3
2009
Aspen Email Server Restarting »
Aspen Faculty/Staff email server is currently restarting. Users may connect to their alternate server, Oak, automatically via the Notes client or via IMAP at oak.vcu.edu. VCU Mail Anywhere users may change their url string to: http://oak.vcu.edu/usermail#/mailfile.nsf....
Sep
2
2009
Cypress Archive Server Access »
Access to Cypress, the server where email archives are stored, will be unavailable from 9 a.m. - 12:30 p.m. Wednesday, September 2, 2009, while new hardware is installed. ...
Sep
2
2009
Scheduled Maintenance - E-mail Servers »
Scheduled maintenance will be performed on the E-mail system Saturday, September 5, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Sep
1
2009
UPDATE: myVCUmail Service Interruption »
UPDATE: Google seems to have resolved their Gmail issue but there might be periodic outages still coming as they continue to work on this issue. More information can be found at Google's App Dashboard. The myVCUmail service for VCU students is experiencing a service disruption due an issue with Google's Gmail...
Sep
1
2009
Email Phishing Scam with Subject "Maintenance Notice!!!" »
IT staff have discovered an email phishing scam which asks the recipient to reply with their username/email ID, password and data of birth. Like many phishing scams, it takes advantage of the recipient's fear and presents a sense of urgency. The email has a subject of "Maintenance Notice!!!". Not only...
Aug
31
2009
UPDATE 5: Network Connectivity Issues »
UPDATE 5 (91/09/ 4:55 p.m.) Network Services is reporting that changes to the configuration on the edge router has improved performance. VCU community members should be seeing better network performance at this time. Network Services will continue to monitor this situation through the night and into Wednesday. If you experience...
Aug
31
2009
Oak4 Currently Unavailable »
Email Services is working to restore service on Oak4. Users may connect to their alternate server, Aspen4, via IMAP or the Notes client or via VCU Mail Anywhere by changing their URL string to Aspen4.vcu.edu/usermail#/mailfile.nsf. Once Oak4 is stabilized, all pending mail will be routed....
Aug
31
2009
Oak2 Email Server Restarting »
Oak2 email server is currently restarting. Users may connect to Aspen2 automatically via the Notes client or by changing their IMAP client to aspen2.vcu.edu....
Aug
29
2009
VRAM8c Restarting »
Student email server VRAM8c is currently restarting. Students may connect to their alternate server, vramimap8.vcu.edu via IMAP or automatically via VCU Mail Anywhere....
Aug
28
2009
Aspen Email Server Restarting »
Aspen email server is currently restarting. Users may connect to Oak automatically via the Notes client or by changing their IMAP client to oak.vcu.edu....
Aug
26
2009
Blackboard Maintenance - Friday, August 28, 2009 - 9pm to 2am »
Blackboard Maintenance is the second and fourth Friday of the month. See future dates by going to the Blackboard Maintenance Schedule (http://go.vcu.edu/bbmaintenance).If unforeseen circumstances cause the system to be down past announced time, updates will be posted to the Blackboard system announcement blog at: http://blog.vcu.edu/blackboard.Regards,The Blackboard Team...
Aug
26
2009
Oak2 Email Server Restarting »
Oak2 email server is currently restarting. Users may connect to Aspen2 automatically via the Notes client or by changing their IMAP client to aspen2.vcu.edu....
Aug
25
2009
UPDATED - Critical Vulnerability in Lotus Notes Client for Windows »
UPDATE (8/26 11:13 AM) A second email was sent by Doctor Notes to VCU users, which includes a button to protect your workstation until a patch can be pushed out to your workstation over the next few weeks. If you use the Windows version of Lotus Notes, please open that...
Aug
24
2009
VRAM7c Restarting »
Student email server VRAM7c is currently restarting. Students may connect to their alternate server, vramimap7.vcu.edu via IMAP or automatically via VCU Mail Anywhere....
Aug
24
2009
UPDATE 3: Network Connectivity In Siegel Center Area Affected By Storm Damage »
UPDATE 3 (8/24/09 4:45 p.m.) Network Services reports that only wireless in the basement of Siegel Center is still affected by the water damage caused by the storm last night. All other network services in the buildings listed below should be functional at this time. Should problems arise or if...
Aug
20
2009
Student Email Server VRAM9c Restarting »
Student email server VRAM9c is restarting. Students may connect to their alternate server, vramimap9.vcu.edu via IMAP or automatically via VCU Mail Anywhere....
Aug
20
2009
Aspen3 Email Server Restarting »
Aspen3 is currently being restarted. Users may connect to their alternate server, Oak3, via the Lotus Notes client, or by changing their url string in VCU Mail Anywhere to http://Oak3.vcu.edu/mail#/mailfile.nsf....
Aug
20
2009
Oak3 Email Server Restarting »
Oak3 is currently being restarted. Users may connect to their alternate server, Aspen3, via the Lotus Notes client, or by changing their url string in VCU Mail Anywhere to http://Aspen3.vcu.edu/mail#/mailfile.nsf....
Aug
20
2009
Log-in Issues For Some In VCU Community »
The VCU Technology Services Help Desk is receiving reports that VCU community members are experiencing intermittent authentication issues when logging into systems such as VCU Mail Anywhere, wireless network access, and Web VPN among others. This problem with logging in usually corrects itself in a few minutes so we please...
Aug
20
2009
Oak4 Currently Unavailable »
Email Services is working to restore service on Oak4. Users may connect to their alternate server, Aspen4, via IMAP or the Notes client or via VCU Mail Anywhere by changing their URL string to Aspen4.vcu.edu/usermail#/mailfile.nsf. Once Oak4 is stabilized, all pending mail will be routed....
Aug
20
2009
Linden Passthru Server to VCUHS Available »
Linden is back on-line. All queued email to the hospital is being delivered at this time....
Aug
20
2009
VRAM5 Restarting »
Email Services is currently restarting VRAM5. Students may connect to their alternate server automatically via VCU Mail Anywhere or by connecting to their alternate server, VRAMIMAP5c.vcu.edu....
Aug
19
2009
Canceled - Scheduled Maintenance - E-mail Servers »
Canceled - Scheduled maintenance will not be performed on the E-mail system Saturday, August 22, between 8:00 a.m. and 12:00 p.m....
Aug
18
2009
Aspen4 Email Server Restarting »
Aspen4 is currently being restarted. Users may connect to their alternate server, Oak4, via the Lotus Notes client, IMAP, or by changing their url string in VCU Mail Anywhere to http://oak4.vcu.edu/mail#/mailfile.nsf....
Aug
18
2009
VRAM5c Restarting »
Email Services is currently restarting VRAM5c. Students may connect to their alternate server automatically via VCU Mail Anywhere or by connecting to their alternate server, VRAMIMAP5.vcu.edu....
Aug
17
2009
Wireless Network Maintenance Scheduled For August 18 »
Network Services will be performing an update to the wireless network on the morning of Tuesday, August 18th. This maintenance is scheduled to begin at 6 a.m. and finish by 7 a.m. During this period the wireless network will not be available.Please contact the VCU Help Desk (828-2227, help@vcu.edu) with...
Aug
14
2009
Special Maintenance - Email Servers - Saturday, August 15, 2009 »
Special maintenance will be performed on the email system Saturday, August 15, 2009, between 6:30 a.m. - 8:30 a.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Aug
14
2009
Aspen Currently Unavailable »
Email Services is working to restore service on Aspen. Users may connect to their alternate server, Oak, via IMAP or the Notes client or via VCU Mail Anywhere by changing their URL string to oak.vcu.edu/usermail#/mailfile.nsf. Once Aspen is stabilized, all pending mail will be routed....
Aug
13
2009
Blackboard Downtime Maintenance - August 14, 2009 - 4:00pm to midnight »
Blackboard Maintenance - Friday, August 14, 2009 - 4:00pm to midnight.(Completed 7pm) If unforeseen circumstances cause the system to be down past midnight updates will be posted to the Blackboard system announcement blog at: http://blog.vcu.edu/blackboard Blackboard Maintenance is the second and fourth Friday of the month. To see the...
Aug
13
2009
Student Email Server VRAM5c Restarting »
Student email server VRAM5c is restarting. Students may connect to their alternate server, vramimap5.vcu.edu via IMAP or automatically via VCU Mail Anywhere....
Aug
13
2009
Student Email Server VRAM5 Restarting »
Student email server VRAM5 is restarting. Students may connect to their alternate server, vramimap5c.vcu.edu via IMAP or automatically via VCU Mail Anywhere....
Aug
12
2009
Intermittent Authentication Issues »
Email Services is aware of intermittent authentication issues to multiple email servers due to authentication failures to the eDirectory. This issue is being addressed at this time by the eDirectory team. Users should attempt to authenticate again, or if failing via an IMAP connection, a connection may be established via...
Aug
12
2009
Update - August LANDesk Server Maintenance »
COMPLETE - Server maintenance will occur on all LANDesk servers between 5 am and 8am on Friday, August 14. All services should be restored by 8am....
Aug
12
2009
Sametime Instant Messaging Server Unavailable »
Sametime authentication is unavailable at this time due to issues with edirectory and is currently being worked on to resolve....
Aug
12
2009
Apple and Microsoft Issue Updates for Critical Vulnerabilities »
Yesterday, both Apple and Microsoft released updates to fix critical security flaws in their products. Apple released Safari 4.0.3 and Microsoft released 9 Security Bulletins to fix flaws in Windows, Office, .NET Framework and Remote Desktop Client, among others. It's important to update your systems as quickly as possible, as...
Aug
11
2009
VCU Phonebook not responding »
Due to a network issue, the VCU phonebook server (which powers the VCU people search as well as LDAP lookups in properly configured IMAP email clients) is not responding at present. We are looking into the problem and hope to have it resolved shortly.Updated (1:14pm): The server connection has been...
Aug
10
2009
Student Email Server VRAM5c Restarting »
Student email server VRAM5c is restarting. Students may connect to their alternate server, vramimap5.vcu.edu via IMAP or automatically via VCU Mail Anywhere....
Aug
10
2009
Oak4 Currently Unavailable »
Email Services is working to restore service on Oak4. Users may connect to their alternate server, Aspen4, via IMAP or the Notes client or via VCU Mail Anywhere by changing their URL string to aspen4.vcu.edu/usermail#/mailfile.nsf. Once Oak4 is stabilized, all pending mail will be routed....
Aug
10
2009
Aspen4 Email Server Restarting »
Aspen4 is currently being restarted. Users may connect to their alternate server, Oak4, via the Lotus Notes client, IMAP, or by changing their url string in VCU Mail Anywhere to http://oak4.vcu.edu/mail#/mailfile.nsf....
Aug
10
2009
Network Upgrade Scheduled For Morning Of August 12 »
Network services has scheduled a network equipment upgrade for Wednesday, August 12, 2009, beginning at 6 a.m. until 7 a.m. There will be a momentary disruption of network connectivity to the outside Internet.Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions.NOTE: Don't be a phishing victim - VCU...
Aug
10
2009
Email Phishing Scam with Subject "PLEASE READ AND REPLY" »
IT staff have discovered an email phishing scam which asks the recipient to reply with their email address, VCU eID, password and data of birth. Like many phishing scams, it takes advantage of the recipient's fear and presents a sense of urgency.The email has a subject of "PLEASE READ AND...
Aug
9
2009
Resident Hall Network Unavailable Morning of Tuesday, August 11 »
The hardware platform that hosts Clean Access is scheduled to be replaced on Tuesday, August 11, 2009, beginning at 6 a.m. This work should be completed by 7 a.m. but may be completed sooner. During this upgrade all residence hall wired network connections will be unavailable. This will not affect...
Aug
7
2009
Apple OS X Vulnerable to Boobytrapped Image Files »
Earlier this week, Apple announced that its OS X product contained a number of flaws that could allow attackers to access and take control of affected Mac computers. For one of the flaws, attackers simply need to get you to view a specially crafted image file in order to gain...
Aug
7
2009
myVCU Facebook Single Sign-on Link Issue »
Due to the Twitter & Facebook denial of service attack on August 6, 2009, Facebook has changed their security settings which has disabled the myVCU Portal Single Sign-on link in both the old and new version of the portal. VCU Technology Services staff is working with Facebook to determine if...
Aug
7
2009
Network Upgrade Scheduled For Morning Of August 10 »
Network services has scheduled a network equipment upgrade for Monday, August 10, 2009, beginning at 6 a.m. until 7 a.m. This work could be completed as early as 6:30 a.m. There will be a momentary disruption of network connectivity to the outside Internet but network traffic inside the VCU network...
Aug
6
2009
UPDATE: Telephone Service Restored »
UPDATE: Telephone services were restored to the Monroe Park Campus at midnight last night. VCU Telecommunications technicians repaired a cable in Harris that had been cut during construction in the building yesterday. If you have any continuing problems with your phone service, please contact the Help Desk at (804) 828-2227...
Aug
6
2009
Student Email Server VRAM5c Restarting »
Student email server VRAM5c is restarting. Students may connect to their alternate server, vramimap5.vcu.edu via IMAP or automatically via VCU Mail Anywhere....
Aug
6
2009
Banner Self-Service & Forms Unavailable Friday, August 7, After 6 p.m. »
Banner Self-Service and Forms (INB) access will be unavailable on Friday, August 7th, 2009 from 6:00 p.m. to 10:00 p.m. while additional maintenance related to system storage is completed and Oracle database directory sizing is adjusted. No Banner applications programming or data will be changed.Please contact the VCU Help Desk...
Aug
5
2009
Scheduled Maintenance - E-mail Servers »
Scheduled maintenance will be performed on the E-mail system Saturday, August 8, between 7:00 a.m. and 11:00 a.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Aug
4
2009
VCU Network Maintenance Scheduled For Thursday, August 6th »
VCU Network Services will be performing maintenance on firewall devices that protect the VCU network from network intrusions. This work is scheduled to begin at 6 a.m. on Thursday, August 6, 2009, and will be completed by 7 a.m. This will briefly disrupt external-to-VCU Internet connections. These connections will need...
Aug
3
2009
Aspen2 Email Server Restarting »
Aspen2 is currently being restarted. Users may connect to their alternate server, Oak2, via the Lotus Notes client, or by changing their url string in VCU Mail Anywhere to http://oak2.vcu.edu/mail#/mailfile.nsf....
Aug
3
2009
Oak4 Email Server Restarting »
Oak4 is currently being restarted. Users may connect to their alternate server, Aspen4, via the Lotus Notes client, or by changing their url string in VCU Mail Anywhere to http://Aspen4.vcu.edu/mail#/mailfile.nsf....
Aug
3
2009
Oak2 Email Server Restarting »
Oak2 is currently being restarted. Users may connect to their alternate server, Aspen2, via the Lotus Notes client, or by changing their url string in VCU Mail Anywhere to http://Aspen2.vcu.edu/mail#/mailfile.nsf....
Aug
2
2009
Network Maintenance Scheduled For Tuesday, August 4th »
The devices that control authentication to the VCU network will be replaced beginning at 6 a.m. on Tuesday, August 4, 2009, and will be completed by 7 a.m. The backup systems will handle network authentications while this work is being completed but a short period of unavailability for the network...
Jul
31
2009
Banner System Update Scheduled For Saturday, August 1 »
A database upgrade has been scheduled for the Banner system. This will cause Banner Self-Service & Banner Forms (INB) to be unavailable Saturday, August 1, 2009, beginning at 7 a.m. and will run through 5 p.m. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions.NOTE: Don't be...
Jul
31
2009
Oak3 Email Server Restarting »
Oak3 is currently being restarted. Users may connect to their alternate server, Aspen3, via the Lotus Notes client, or by changing their url string in VCU Mail Anywhere to http://Aspen3.vcu.edu/mail#/mailfile.nsf....
Jul
29
2009
Updated - Out-of-Band July LANDesk Server Maintenance »
Complete - Server maintenance will occur on all LANDesk servers between 5 am and 8am on Friday, July 31. All services should be restored by 8am....
Jul
29
2009
Aspen3 Email Server Restarting »
Aspen3 is currently being restarted. Users may connect to their alternate server, Oak3, via the Lotus Notes client, or by changing their url string in VCU Mail Anywhere to http://oak3.vcu.edu/mail#/mailfile.nsf....
Jul
29
2009
Critical Microsoft and Adobe Vulnerabilities »
Microsoft released two emergency updates (they call them "out of band" updates) yesterday to fix vulnerabilities in Internet Explorer and Visual Studio. The flaw in Visual Studio is important because it is a development suite used by many other comapnies and organizations to make software. As a result, many other...
Jul
29
2009
Special Maintenance - E-mail Archive Server »
Special maintenance will be performed on the E-mail archive server, Cypress, Saturday, August 1, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail archvies may be unavailable. Regularly scheduled maintenance on the e-mail servers will not be performed....
Jul
28
2009
Oak4 Email Server Restarting »
Oak4 is currently being restarted. Users may connect to their alternate server, Aspen4, via IMAP or the Lotus Notes client, or by changing their url string in VCU Mail Anywhere to http://aspen4.vcu.edu/mail#/mailfile.nsf....
Jul
24
2009
Blackboard Regularly Scheduled Maintenance Completed (Friday, July 24) at 5:00pm »
Blackboard Regularly Scheduled Maintenance Completed (Friday, July 24) at 5:00pm. Please email blackboard@vcu.edu or call the Help Desk at 828-2227 if you experience any problems. Regards, Blackboard Team...
Jul
23
2009
Critcal Vulnerability in Adobe Acrobat, Reader and Flash Player »
A recently discovered vulnerability in Adobe Acrobat, Adobe Reader and Adobe Flash Player has been discovered and is being used by malicious web sites to attack computers across the internet. The vulnerability is exploited when you visit a malicious or hacked web site, and could allow attackers to take control...
Jul
23
2009
UPDATED: Network Connectivity To Be Interrupted Sunday Morning »
UPDATE: Note that the alert below has been changed to reflect a time change for this maintenance window.Network equipment maintenance is being performed on Sunday morning, July 26, beginning at 3 a.m. and running until 5 a.m. During this maintenance window network connectivity inside the University network and access to...
Jul
23
2009
UPDATED: LANDesk Patch Addresses SOFTMON and VULSCAN Resource Issues »
Monday, August 3, 2009:Scheduled rollout of the patch to managed systems has ended. As of this morning, 2,859 managed systems have applied the patch. All remaining unpatched systems should apply the updates automatically through their regularly-scheduled vulnerability scans. If a system is having trouble applying the patch, please contact landesk@vcu.edu...
Jul
21
2009
UPDATED: Banner Reporting Center & Operational Data Store (ODS) Now Available »
Update: Banner Reporting Center, ODS, and Person Database have been successfully updated and is now available. Thank you for your patience.This past weekend the database server that serves the Reporting Center, ODS, and Person Database experienced problems which required a restart of the server while the Sunday night data refreshes...
Jul
21
2009
Network Upgrade To Interrupt Engineering East Hall Network and Telephone Availability On The Morning of July 23 »
Network Services will move Engineering East Hall's building network feed from its current temporary solution to permanent fiber. This change is scheduled for Thursday, July 23rd, from 6:45 a.m. until 7 a.m. Access to the network and telephone service will be disrupted during this time. Please contact the VCU Help...
Jul
21
2009
Some VCU Online Systems To Be Affected By Network Upgrade Scheduled For Morning Of July 23 »
Network Services will be performing an upgrade to network hardware beginning at 5:30 a.m. on Thursday, July 23rd, that will cause a 1 hour period of unavailability for the systems listed below. The maintenance period runs until 7 a.m. with the 1 hour of unavailability taking place some time during...
Jul
20
2009
Student Email Server VRAM4c Restarting »
Student email server VRAM4c is restarting. Students may connect to their alternate server, vramimap4.vcu.edu via IMAP or automatically via VCU Mail Anywhere....
Jul
20
2009
Blackboard Downtime Maintenance - July 24, 2009 - 4:00pm to midnight »
Blackboard Maintenance - Friday, July 24, 2009 - 4:00pm to midnight. Blackboard Maintenance is the second and fourth Friday of the month. If unforeseen circumstances cause the system to be down past midnight updates will be posted to the Blackboard system announcement blog at: http://blog.vcu.edu/blackboard/ Regards, The Blackboard Team...
Jul
17
2009
Oak3 Email Server Restarting »
Oak3 Faculty Staff email server is currently restarting. Users may connect to their alternate server, Aspen3, via IMAP or the Notes client....
Jul
15
2009
Scheduled Maintenance - E-mail Servers Rescheduled »
Rescheduled maintenance will be performed on the E-mail system Saturday, July 25, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Jul
14
2009
Aspen3/Oak3 Email Servers - IMAP Currently Unavailable »
Email Services is working to resolve outages on Aspen3/Oak3 Faculty/Staff email servers at this time. IMAP is currently unavailable. Users may connect via VCU Mail Anywhere of the Notes client....
Jul
14
2009
Microsoft announces Critical Vulnerability in MS Office »
A recently discovered vulnerability in Microsoft Office Web Components has been discovered and is being used by malicious web sites to attack computers across the internet. The vulnerability is exploited when you visit a malicious or hacked web site using Internet Explorer, and you are running one of the affected...
Jul
13
2009
Beech Application Server Restarting »
Beech is currently restarting and will be available soon. This outage affects those with Quikrs and Notes applications. The server will be available again shortly....
Jul
9
2009
Banner Services Unavailable Friday Night Due To Maintenance »
Maintenance for the Banner system has been scheduled for Friday night, July 10, 2009 starting at 6 p.m. until 10 p.m. During this maintenance window eServices, Banner Self-service, and Banner Forms (INB) will be unavailable. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions.NOTE: Don't be a phishing...
Jul
9
2009
Network Issues Affecting Some Servers »
11:04am The issue has been resolved. If you continue to experience problems connecting to VCU websites, please contact the Help Desk at 828-2227.10:47am It would appear that some (perhaps all) servers are now accessible. We will continue testing and update this post when more information is available.We are experiencing significant...
Jul
8
2009
Scheduled Maintenance - E-mail System »
Scheduled maintenance will be performed on the E-mail system Saturday, July 11, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Jul
6
2009
Student Email Server VRAM1 Restarting »
Student email server VRAM1 is restarting. Students may connect to their alternate server, vramimap1c.vcu.edu via IMAP or automatically via VCU Mail Anywhere....
Jun
29
2009
Email Delivery Resolved - 1:44 p.m. »
All queued email has been delivered at this time. Thank you for your patience. If you need additional email assistance, please contact the Technology Services Helpdesk at 828-2227....
Jun
26
2009
Fraudulent email claims to be Sophos Antivirus update »
Do not open email or attachments claiming to be Sophos Antivirus updates.
Sophos Antivirus never distributes updates by email, and all Sophos Antivirus clients provided by VCU are configured to update themselves automatically when connected to the internet.
Jun
24
2009
Network Maintenace To Cause Internet Access Interuption - June 28 »
Network Services will be performing equipment maintenance on Sunday, June 28, between 6 a.m. and 8 a.m. This maintenance will cause a momentary disruption to Internet traffic during the maintenance window between the VCU network and the Internet outside VCU. Traffic inside the VCU network will not be affected. Please...
Jun
20
2009
Email Routing 7:00 PM »
Email is currently being delivered to recipients. The queues will be cleared shortly....
Jun
18
2009
BannerForms INB & eServices Unavailable Friday Evening »
Maintenance on the Banner system has been scheduled for Friday, June 19th, beginning at 6 p.m. During this two hour maintenance window BannerForms INB and eServices, including Banner Self Services, will be unavailable. Please contact the VCU Help Desk (828-2227, help@vcu.edu)with any questions or should you have problems accessing these...
Jun
18
2009
Email Phishing Scam - "YOUR EMAIL ACCOUNT MAY BE DELETED IN TWO DAYS (VERY URGENT)" »
IT staff have discovered an email phishing scam which asks the recipient to reply with their username, password, data of birth and country/territory. Like many phishing scams, it takes advantage of the recipient's fear and presents a sense of urgency. The email has a subject of "YOUR EMAIL ACCOUNT MAY...
Jun
17
2009
Student Email Server VRAM12 Restarting »
Student email server VRAM12 is restarting. Students may connect to their alternate server, vramimap12c.vcu.edu via IMAP or automatically via VCU Mail Anywhere....
Jun
17
2009
Scheduled Maintenance - E-mail Servers »
Scheduled maintenance will be performed on the E-mail system Saturday, June 20, between 7:00 a.m. and 11:00 a.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Jun
12
2009
Blackboard Regularly Scheduled Maintenance Completed »
Blackboard Regularly Scheduled Maintenance Completed (Friday, June 12) at 06:30pm. Please email blackboard@vcu.edu or call the Help Desk at 828-2227 if you experience any problems. Regards, Blackboard Team...
Jun
11
2009
ImageNow Maintenance: Sunday, 6/14/09, 10:00 - 10:30 a.m. »
On Sunday, June 14th, 2009, from 10:00 to approximately 10:30 a.m., Microsoft patches will be applied to the ImageNow servers. ImageNow will be unavailable during this scheduled maintenance window....
Jun
11
2009
Critical Security Updates from Microsoft, Apple and Adobe »
Several widely-used vendors have released CRITICAL security updates to their products this week. Updates for the affected products should be tested and applied as soon as possible.
Jun
9
2009
June LANDesk Server Maintenance »
COMPLETE - Server maintenance will occur on all LANDesk servers between 5 am and 8am on Friday, June 12. All services should be restored by 8am....
Jun
9
2009
Blackboard Downtime Maintenance - June 12, 2009 - 4:00pm to midnight »
Blackboard Maintenance - Friday, June 12, 2009 - 4:00pm to midnight. Blackboard Maintenance is the second and fourth Friday of the month. If unforeseen circumstances cause the system to be down past midnight updates will be posted to the Blackboard system announcement blog at: http://blog.vcu.edu/blackboard/ Regards, The Blackboard Team...
Jun
4
2009
VCU Website To Experience Service Disruption June 5 »
Web Services will be working on a storage update for the main web server which includes the VCU homepage. During this update from 5 a.m. to 7 a.m. on Friday, June 5, there will be a period during a system reboot where the main VCU website will not be available...
Jun
3
2009
Phishing Attempt - Private photos on Tagged :) »
IT staff have discovered an email phishing scam with a subject containing "private photos on Tagged". Like many phishing scams, it makes the receiver believe it came from someone they know and invites them to view photos. If you receive this email, or one like it, please delete it and...
Jun
2
2009
URL Links Not Launching from Email after Sophos Update »
Email Services is aware on an issue experienced with users who have Internet Explorer 8 as their default browser and attempt to launch a url link from Lotus Notes 8.5, Outlook, or Firefox. Sophos support is investigating this issue. Temporary workarounds including launching IE 8 and leaving open, clicking the...
Jun
1
2009
Email Phishing Scam - "YOUR EMAIL ACCOUNT MAY BE DELETED IN TWO DAYS (VERY URGENT)" »
IT staff have discovered an email phishing scam which ask the recipient to reply with their username, password, data of birth and country/territory. Like many phishing scams, it takes advantage of the recipient's fear and presents a sense of urgency. The email has a subject of "YOUR EMAIL ACCOUNT MAY...
Jun
1
2009
Student Email Server VRAM10 Restarting »
Student email server VRAM10 is restarting. Students may connect to their alternate server, vramimap10c.vcu.edu via IMAP or automatically via VCU Mail Anywhere....
May
29
2009
Network Equipment Upgrades For May 31 »
VCU Network Services will perform hardware upgrades beginning at 6 a.m. until 6:30 a.m. on Sunday, May 31. This work will affect Internet connectivity for the entire University. During this time, users will not be able to access the Internet or servers at the VCU Computer Center. ePhone VoIP telephones...
May
28
2009
Oak4 Restarting »
Oak4 email server is currently restarting. Users may connect to their alternate server, Aspen4, via IMAP or the Notes client of by changing their url to http://aspen4.vcu.edu/usermail#/mailfile.nsf....
May
27
2009
Banner System Upgrades Scheduled For Friday, May 29 »
Banner INB and Banner Self-Service will be unavailable this Friday, May 29th, beginning at 6 p.m. for system upgrades. The upgrades are expected to last for two hours and be completed by 8 p.m. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions. NOTE: Don't be a phishing...
May
27
2009
Student Email Server VRAM10 Restarting »
Student email server VRAM10 is restarting. Students may connect to their alternate server, vramimap10c.vcu.edu via IMAP or automatically via VCU Mail Anywhere....
May
26
2009
Email Delivery Failures to Yahoo.com Recipients »
Due to a number of responses to phishing attacks over the weekend, the university email domain "vcu.edu" is currently being blacklisted by yahoo.com. VCU Computer Center staff have contacted Yahoo to request VCU's domain be whitelisted as soon as possible. VCU Technology staff will never ask for personal information or...
May
26
2009
Wireless Network Access Unavailable Morning of May 28 »
All VCU wireless network access points will be unavailable May 28th from 6 a.m. until 7 a.m. due to a network equipment upgrade. All users on both campuses logged onto to wireless network will be affected by this change. In addition, users will not be able to log in during...
May
22
2009
Blackboard Regularly Scheduled Maintenance Completed »
Blackboard Regularly Scheduled Maintenance Completed (Friday, May 22) at 08:15pm. Please email blackboard@vcu.edu or call the Help Desk at 828-2227 if you experience any problems. Regards, Blackboard Team...
May
22
2009
Aspen3 Email Server Restarting »
Aspen3 is currently restarting. Users should fail over to their alternate server, Oak3, via the Notes client. Imap users may connect to oak3.vcu.edu. VCU Mail Anywhere users may change their url string to oak.vcu.edu/usermail#/mailfile.nsf....
May
22
2009
Email Server Maintenance - May 23, 2009 »
Server maintenance will be performed between 4 am - 5 am Saturday morning, May 23, 2009. Access will be available via alternate servers via the Notes client, VCU Anywhere, or imap clients during this maintenance period....
May
22
2009
IMAP Unavailable - Aspen3 »
IMAP connection to email on Aspen3 is currently unavailable. Users may connect to their email via the Notes client, VCU Mail Anywhere, or on their alternate server, oak3.vcu.edu....
May
22
2009
Email Phishing Scam - "Important: Email Account Verification Update!!" »
IT staff have discovered an email phishing scam which ask the recipient to visit a web page that isn't controlled by VCU, and in turn enter their email address, username and password. Like many phishing scams, it takes advantage of the recipient's fear and present a sense of urgency. The...
May
20
2009
Aspen4 Restarting - Pending Mail Will Be Delivered »
Email Services is currently restarting Aspen4. Users may connect to their alternate server, Oak4, via the Notes client or IMAP. VCU Mail Anywhere users may change their url to oak4.vcu.edu/usermail#.mailfile.nsf....
May
19
2009
Aspen2 Restarted - Pending Email Has Been Delivered »
Aspen2 has been restarted and all pending email has been delivered....
May
18
2009
Sametime Instant Messaging Connectivity Intermittent »
Sametime instant messaging connectivity is intermittent due to eDirectory connectivity. This issue is being investigated....
May
18
2009
Blackboard Downtime Maintenance - May 22, 2009 - 4:00pm to midnight »
Blackboard Maintenance - Friday, May 22, 2009 - 4:00pm to midnight. Blackboard Maintenance is the second and fourth Friday of the month. If unforeseen circumstances cause the system to be down past midnight updates will be posted to the Blackboard system announcement blog at: http://blog.vcu.edu/blackboard/ Regards, The Blackboard Team...
May
15
2009
Student Email Server VRAM11c Restarting »
Student email server VRAM11c is restarting. Students may connect to their alternate server, vramimap11.vcu.edu via IMAP or automatically via VCU Mail Anywhere....
May
15
2009
Student Email Server VRAM6 Restarting »
Student email server VRAM6 is restarting. Students may connect to their alternate server, vramimap6c.vcu.edu via IMAP or automatically via VCU Mail Anywhere....
May
15
2009
Student Email Server VRAM3c Restarting »
Student email server VRAM3c is restarting. Students may connect to their alternate server, vramimap3.vcu.edu via IMAP or automatically via VCU Mail Anywhere....
May
15
2009
VCU Mail Anywhere Access »
Email Services is aware of intermittent access issues with VCU Mail Anywhere on Aspen. This issue will be resolved as soon as possible. Users may change the url string to point to their mailfile on Oak, i.e. oak.vcu.edu/usermail/mailfile.nsf....
May
14
2009
Student Email Server VRAM9 Restarting »
Student email server VRAM9 is restarting. Students may connect to their alternate server, vramimap9c.vcu.edu via IMAP or automatically via VCU Mail Anywhere....
May
13
2009
Oak4 Restarting »
Email server Oak4 is restarting and will be available shortly. Users may connect to Aspen4 via the Notes client or IMAP or by changing their url string via the web to Aspen4.vcu.edu/usermail#/mailfile.nsf....
May
13
2009
Student Email Server VRAM12 Restarting »
Student email server VRAM12 is restarting. Students may connect to their alternate server, vramimap12c.vcu.edu via IMAP or automatically via VCU Mail Anywhere....
May
13
2009
Student Email Server VRAM8 Restarting »
Student email server VRAM8 is restarting. Students may connect to their alternate server, vramimap8c.vcu.edu via IMAP or automatically via VCU Mail Anywhere....
May
13
2009
Scheduled Maintenance - E-mail Servers »
Scheduled maintenance will be performed on the E-mail system Sunday, May 17, between 7:00 a.m. and 1:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
May
11
2009
Network & ePhone Telephones Impacted By VCU Generator Tests »
VCU Facilities Management began testing emergency generators today, May 11th, on both campuses. This process will continue through May 22nd. There will be some network and telephone impact for those locations that are scheduled for these tests. Please visit this site for information concerning the schedule and FAQs about the...
May
11
2009
VCU Wireless Network Upgrade Thursday, May 14 »
VCU Network Services will perform a network hardware upgrade for the wireless network between 5 a.m. and 7 a.m. on Thursday, May 14. The VCU wireless network will be unavailable to users on both campuses during this period. This is being done to prepare for a wireless redundancy solution for...
May
8
2009
Network Hardware Upgrade For May 11 - Completed »
VCU Network Services will perform network hardware upgrades between 6 a.m. and 6:30 a.m. on Monday, May 11 that will prevent users from accessing the Internet. Those telephone users served by the ePhones VoIP system will also be affected during this time. Buildings affected are: School of Engineering West,...
May
3
2009
Student Email Server VRAM10c Restarting »
Student email server VRAM10c is restarting. Students may connect to their alternate server, vramimap10.vcu.edu via IMAP or automatically via VCU Mail Anywhere....
Apr
30
2009
Student Email Server VRAM4 Restarting »
Student email server VRAM4 is restarting. Students may connect to their alternate server, vramimap4c.vcu.edu via IMAP or automatically via VCU Mail Anywhere....
Apr
29
2009
Scheduled Maintenance - E-mail Servers »
Scheduled maintenance will be performed on the E-mail system Saturday, May 2, between 7:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Apr
28
2009
Phishing Scam - "IMPORTANT VCU.edu® Account NOTICE" »
IT staff have discovered a phishing scam email which ask the recipient to reply with their password. Both take advantage of the recipient's fear and present a sense of urgency. One email has a subject of "Vcu Upgrade Notification" and the other has a subject of "IMPORTANT VCU.edu® Account NOTICE"....
Apr
27
2009
Survey Website Is Available »
Technology Services staff reports the server that hosts the survey.vcu.edu website is now back online. All surveys that were active prior to the hardware failure should now be available again. Please contact the Technology Services Help Desk (828-2227, help@vcu.edu) with any questions. NOTE: Don't be a phishing victim - VCU...
Apr
25
2009
New Email Phishing Scheme - Do Not Respond »
There are reports from the VCU community that they have received a phishing email purportedly from the "Database Information Technology service" concerning a maintenance cycle and asking for the user's username and password. VCU and other reputable organizations will never use email to request that you reply with your password,...
Apr
24
2009
Student Email Server VRAM10c Restarting »
Student email server VRAM10c is restarting. Students may connect to their alternate server, vramimap10.vcu.edu via IMAP or automatically via VCU Mail Anywhere....
Apr
23
2009
LANDesk On Demand Remote Control (ODRC) will be upgraded to use new security protocols. »
On-Demand Remote Control (ODRC) will be moved to the new LANDesk Management Gateway appliance. This coincides with the upgrade to the 4.0 version of the LANDesk@VCU website. All ODRC users have been notified directly of the specifics of this change. If you experience any issues or have any questions, please...
Apr
23
2009
Upgrade LANDesk@VCU Website »
The existing LANDesk@VCU website will be replaced with version 4.0 starting at 6:00am on Friday, April 24th. The site should be back on-line no later than 8:00am. Access to the website will be restored once configuration changes have been made to IIS and the new files tested for consistency with...
Apr
21
2009
Power Upgrade in Sanger Hall Computer Room Scheduled for Thursday, April 23 »
Network devices located in a Sanger Hall computer room will be moved to electric circuits that are tied to an emergency generator. The switch over may momentarily disrupt network and telephone connectivity in Sanger Hall during this time. Facilities Management will be providing temporary power to minimize the impact to...
Apr
21
2009
VRAM10c Restarting »
Email Servers if working on VRAM10c, student email server. Students may connect to their alternate server, vramimap10.vcu,edu via IMAP or automatically via VCU Mail Anywhere. VRAM10c will be available shortly....
Apr
17
2009
Blackboard Content System Access Issues »
The Blackboard servers have been restarted and the Content System is now functioning properly. We will continue to research the cause of the issue. ********************************************************************************************************* The Blackboard Content System is experiencing problems which are preventing user access. To prevent further complications and to restore the Content System functionality, we...
Apr
17
2009
ImageNow Maintenance - Sunday, 4/19/09, 10:00 - 10:30 a.m. »
On Sunday, April 19, 2009, from 10:00 a.m. to approximately 10:30 a.m., the Computer Center will be performing maintenance on the ImageNow server. ImageNow will not be available during this scheduled maintenance window....
Apr
17
2009
Update: Help Desk Online Support Request System Unavailable »
Update: The online request system is available again. The online application (supportcenter.vcu.edu) that allows customers to submit and review requests for assistance is currently unavailable. Technology Services staff are aware of the problem and working to resolve. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions. NOTE: Don't...
Apr
15
2009
VRAM6 Restarting »
Email Servers if working on VRAM6, student email server. Students may connect to their alternate server, vramimap6c.vcu,edu via IMAP or automatically via VCU Mail Anywhere. VRAM6 will be available shortly....
Apr
15
2009
Scheduled Maintenance - E-mail Servers »
Scheduled maintenance will be performed on the E-mail system Saturday, April 18, between 7:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Apr
14
2009
VRAM12 Restarting »
Email Servers if working on VRAM 12, student email server. Students may connect to their alternate server, vramimap12.vcu,edu via IMAP or automatically via VCU Mail Anywhere. VRAM12 will be available shortly....
Apr
10
2009
Blackboard Regularly Scheduled Maintenance Completed (Friday, April 10) at 04:30pm. »
Please email blackboard@vcu.edu or call the Help Desk at 828-2227 if you experience any problems. Regards, Blackboard Team...
Apr
10
2009
LANDesk 8.8 Upgrade To Be Completed April 22 »
The LANDesk upgrade to version 8.8 will begin Monday, April 13 and end Tuesday, April 22. Access to the LANDesk consoles will be interrupted during this time, but On-Demand Remote Control and the LANDesk@VCU website should remain fully functional. If you experience any problems during the upgrade, please submit a...
Apr
10
2009
VRAM10 Student Email Server Restarting »
Student email server VRAM10 is being restarted. Students may connect automatically via VCU Mail Anywhere to their alternate server, or via vramimap10c.vcu.edu via an IMAP client....
Apr
9
2009
Oak3 Restarting »
Email server Oak3 is restarting and will be available shortly. Users may connect to Aspen3 via the Notes client or IMAP or by changing their url string via the web to Aspen3.vcu.edu/usermail#/mailfile.nsf....
Apr
8
2009
Aspen Restarting »
Email server Aspen is restarting and will be available shortly. Users may connect to Aspen via the Notes client or IMAP or by changing their url string via the web to Oak.vcu.edu/usermail#/mailfile.nsf....
Apr
8
2009
Aspen4 Restarting »
Email server Aspen4 is restarting and will be available shortly. Users may connect to Aspen4 via the Notes client or IMAP or by changing their url string via the web to Oak4.vcu.edu/usermail#/mailfile.nsf....
Apr
7
2009
VRAM7 Email Server Restarting »
VRAM7 is being restarted. Students may connect to their alternate server, vramimap7c.vcu.edu, or automatically via VCU Mail Anywhere....
Apr
6
2009
Blackboard Downtime Maintenance - April 10, 2009 - 4:00pm to midnight »
Blackboard Maintenance - Friday, April 10, 2009 - 4:00pm to midnight. Blackboard Maintenance is the second and fourth Friday of the month. If unforeseen circumstances cause the system to be down past midnight updates will be posted to the Blackboard system announcement blog at: http://blog.vcu.edu/blackboard/ Regards, The Blackboard Team...
Apr
5
2009
VRAM7 Student Email Server Restarting »
Student email server VRAM7 is being restarted. Students may connect automatically via VCU Mail Anywhere to their alternate server, or via vramimap7c.vcu.edu via an IMAP client....
Apr
2
2009
Scheduled Maintenance - Email Servers »
Scheduled maintenance will be performed on the E-mail system Saturday, April 4, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Apr
1
2009
VRAM5c Student Email Server Restarting »
Student email server VRAM5c is being restarted. Students may connect automatically via VCU Mail Anywhere to their alternate server, or via vramimap5c.vcu.edu via an IMAP client....
Mar
31
2009
Network Maintenance Scheduled for Thursday, April 2nd »
Configuration changes to network switches will begin at 6 a.m. and should be completed by 7 a.m on Thursday, April 2nd. There will be a disruption to the network and telephones during this time. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions. NOTE: Don't be a phishing...
Mar
30
2009
Oak4 Restarting »
Email server Oak4 is restarting and will be available shortly. Users may connect to Aspen4 via the Notes client or IMAP or by changing their url string via the web to aspen4.vcu.edu/usermail#/mailfile.nsf....
Mar
26
2009
Aspen Email Server Restarting »
Aspen is currently restarting and will be available shortly. Users may connect to Oak via the client or their imap connection....
Mar
26
2009
Aspen4 Email Server Restarting »
Email Services is currently working on Aspen4 and the server will be restarted shortly. Notes client users can connect to their alternate server, Oak4, and imap servers may connect to oak4.vcu.edu. VCU Mail Anywhere users may change their url string to oak4.vcu.edu/usermail#/mailfile.nsf....
Mar
25
2009
iTunes is back »
VCU iTunes University is now back online. The server issue that was causing the problem has been resolved by Apple Corporation. To access VCU iTunes content, please go to URL: http://itunes.vcu.edu....
Mar
25
2009
Oak2 Restarting »
Faculty staff email server Oak2 is restarting. Users may connect to their alternate server, Aspen2, via the Notes client automatically or via their alterate imap server, aspen2.vcu.edu. Users may change their url string to http://aspen2.vcu.edu/usermail#/mailfile.nsf to connect via VCU Mail Anywhere....
Mar
25
2009
iTunes U Inaccessible »
iTunes U is currently inaccessible. The server hosted by Apple that redirects requests to iTunes is currently down. Because this is hosted by Apple, we do not have an estimated time frame for when it will be available again....
Mar
24
2009
Network Maintenance Scheduled For Wed. Morning (March 25th) »
Network devices used to secure certain elements of the VCU network appear to be causing problems with some traffic to and from servers. Until a final solution can be implemented the devices will be removed from the network on Wednesday morning, March 25th, at which time there will be a...
Mar
23
2009
Aspen2 Email Server Restarting »
Aspen2 is currently being restarted. Users may connect to their alternate server, oak2.vcu.edu via IMAP or by changing their url string to oak2.vcu.edu/usermail/mailfile.nsf or automatically via the Notes client....
Mar
23
2009
Oak2 Email Server Restarting »
Oak2 is currently being restarted. Users may connect to their alternate server, aspen2.vcu.edu via IMAP or by changing their url string to aspen2.vcu.edu/usermail/mailfile.nsf or automatically via the Notes client....
Mar
18
2009
Scheduled Maintenance - E-mail Servers »
Scheduled maintenance will be performed on the E-mail system Saturday, March 21, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Mar
17
2009
Oak2 Email Server Restarting »
Oak2 is currently being restarted. Users may connect to their alternate server, aspen2.vcu.edu via IMAP or by changing their url string to aspen2.vcu.edu/usermail/mailfile.nsf or automatically via the Notes client....
Mar
17
2009
Oak2 Email Server Restarting »
Oak2 is currently being restarted. Users may connect to their alternate server, aspen2.vcu.edu via IMAP or by changing their url string to aspen2.vcu.edu/usermail/mailfile.nsf or automatically via the Notes client....
Mar
16
2009
Aspen Email Server Restarting »
Aspen faculty/staff email server is being restarted at 2:45 p.m. Users should automatically connect to their alternate server, OAK/VCU, via the Notes client or VCU Mail Anywhere or by connecting to their alternate IMAP client, oak.vcu.edu....
Mar
16
2009
Oak2 Email Server Restarting »
Oak2 is currently being restarted. Users may connect to their alternate server, aspen2.vcu.edu via IMAP or by changing their url string to aspen2.vcu.edu/usermail/mailfile.nsf or automatically via the Notes client....
Mar
16
2009
Aspen Email Server Status »
Email Services is currently working on faculty/staff email server Aspen/VCU. The server will be restarted at approximately 10:35 a.m. Users should connect to their alternate server, Oak/VCU, via the Notes client or to their alternate imap connection, oak.vcu.edu. VCU Mail Anywhere users may access their email by changing their url...
Mar
16
2009
VRAM7c Student Email Server Restarting »
Student email server VRAM7c is being restarted. Students may connect automatically via VCU Mail Anywhere to their alternate server, or via vramimap7c.vcu.edu via an IMAP client....
Mar
16
2009
VRAM10 Student Email Server Restarting »
Student email server VRAM10 is being restarted. Students may connect automatically via VCU Mail Anywhere to their alternate server, or via vramimap10.vcu.edu via an IMAP client....
Mar
16
2009
VRAM11 Student Email Server Restarting »
Student email server VRAM11 is being restarted. Students may connect automatically via VCU Mail Anywhere to their alternate server, or via vramimap11c.vcu.edu via an IMAP client....
Mar
13
2009
Oak2 Email Server Restarting »
Oak2 is currently being restarted. Users may connect to their alternate server, aspen2.vcu.edu via IMAP or by changing their url string to aspen2.vcu.edu/usermail/mailfile.nsf or automatically via the Notes client....
Mar
12
2009
VRAM11c Student Email Server Restarting »
Student email server VRAM11c is being restarted. Students may connect automatically via VCU Mail Anywhere to their alternate server, or via vramimap11.vcu.edu via an IMAP client....
Mar
12
2009
ImageNow Maintenance - Sunday, March 15, 10-10:30 a.m. »
On Sunday, March 15, 2009, from 10:00 a.m. to approximately 10:30 a.m., the Computer Center will be performing maintenance on the ImageNow server. ImageNow will not be available during this scheduled maintenance window....
Mar
10
2009
A new Phishing Scam is being circulated »
A phishing scam is currently being circulated. If you receive an email with similar contents, please delete the message. Don't be a phishing victim - VCU and other reputable organizations will never use email to request that you reply with your password, social security number or confidential personal information. For...
Mar
9
2009
Aspen4 Email Server Currently Unavailable »
Email Services is currently working on Aspen4, the Faculty/Staff email server. Users can connect via IMAP or the Notes client to their email on Oak4. The server will be available shortly....
Mar
9
2009
Aspen Email Server »
Email Services is working to resolve issues with Aspen, a faculty/staff email server. Users should automatically connect to their alternate server, Oak, via the Notes client software or via VCU Mail Anywhere....
Mar
8
2009
Aspen Email Server Currently Unavailable »
Email Services is currently working on Aspen, the Faculty/Staff email server. Users can connect via IMAP or the Notes client to their email on Oak. The server will be available shortly....
Mar
8
2009
Intermittent Authentication Issues on All Notes Servers »
There are intermittent authentication issues on all Notes Services. Email Services is working to resolve the issue....
Mar
8
2009
Aspen and Oak HTTP Access is Currently Unavailable »
Aspen and Oak HTTP access is currently unavailable, Email Services is currently reviewing this issue. Access to your ASPEN and OAK account from the Notes Client or IMAP connectivity are available....
Mar
8
2009
The Aspen Address Book is available for authentication »
The Aspen Address Book is now available for authentication....
Mar
8
2009
The Oak Address Book is available for authentication »
The Oak Address Book is now available for authentication. Email Services is currently reviewing the issue on Aspen which is still unavailable for authentication....
Mar
8
2009
Aspen and Oak Address Books are currently unavailable for authentication »
The Aspen and Oak Address Books are currently unavailable for authentication. Email Services is currently reviewing this issue....
Mar
7
2009
Oak4 Restarting »
Oak4 email server is currently restarting. Users can connect via their alternate IMAP server, aspen4.vcu.edu, via the Notes client, or by changing their url string to aspen4.vcu.edu/usermail#/mailfile.nsf....
Mar
4
2009
Scheduled Maintenance - E-mail Servers »
Scheduled maintenance will be performed on the E-mail system Saturday, March 7, between 7:00 a.m. and 1:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Mar
3
2009
Execution Control List Alert for Lotus Notes Client Users - March 3, 2009 »
Lotus Notes client users may see an Execution Control List dialog box warning box with the name 'Marie L Scott' in the contents. Please select 'Start trusting the signer to execute this action.' This change is being implemented as part of the preparation for the Lotus Notes 8.5 client upgrade...
Mar
2
2009
VCU Closed Monday, March 2 »
VCU is closed today and operating under Plan 1. All day and evening classes on both the Monroe Park and MCV Campuses are canceled and all faculty, staff and administrative offices are are closed. More here. NOTE: Don't be a phishing victim - VCU and other reputable organizations will never...
Mar
2
2009
Sametime Instant Messaging Upgraded »
The Sametime Instant Messaging server has been upgraded and has been configured to use the eDirectory for authentication. This will allow users to use their eID and eID password for authentication to Sametime on their Notes workstation as well as on mobile devices and users will be prompted to insert...
Mar
1
2009
Oak4 Restarting »
Oak4 email server is currently restarting. Users can connect via their alternate IMAP server, aspen4.vcu.edu, via the Notes client, or by changing their url string to aspen4.vcu.edu/usermail#/mailfile.nsf....
Mar
1
2009
System Maintenance Scheduled For Monday, March 2, May Affect Access to VPN, Clean Access, & Wireless Network »
Equipment maintenance on the system used to provide authentication for services such as VPN, Clean Access, & access to the VCU wireless network will take place on Monday, March 2, beginning at 5 a.m. This maintenance is expected to be finished by 7 a.m. VCU community members who access these...
Feb
27
2009
UPDATE: Application Authentication Issues »
UPDATE: The authentication issues from this morning should be resolved now. If anyone experiences any issues with logging into campus systems please contact the Technology Services Help Desk (828-2227, help@vcu.edu) for assistance. This morning after scheduled maintenance to the central LDAP authentication systems some applications are not able to authenticate...
Feb
26
2009
Vulnerability Alert - Adobe Flash Player »
A vulnerability has been reported in Adobe Flash Player, affecting version 10.0.12.36 and earlier (version 10.0.15.3 and earlier for Linux systems). The vulnerability is rated highly critical by Secunia and affects Flash Player on Windows, Mac OS X and Linux systems. Viewing a malicious Flash movie could result in the...
Feb
26
2009
Sametime Instant Messaging Upgrade - February 28, 2009 »
The university's Sametime Instant Messaging server - Spruce - will undergo a hardware and software upgrade on February 28, 2009 from 8:00 am until 12:00 pm. During this time, instant messaging services will not be available. After the upgrade, if you are prompted for a password -- please use your...
Feb
26
2009
UPDATE 3: Network Upgrade Thursday Morning Will Affect System Availability »
Update 3: Banner services is now back online. Thank you. UPDATE 2: Technology Services staff reports that voicemail service has been restored. Banner systems are still unavailable. UPDATE: Users may find that they cannot access Banner Self Service, Banner INB Forms, or voicemail this morning. Network Services is working to...
Feb
25
2009
Banner Maintenance Scheduled For Friday, Feb. 27th »
An upgrade to the Banner system on Friday, February 27th, beginning at 6 p.m. will cause Banner Self Service for Faculty, Students, and Staff and Banner INB Forms to be unavailable until approximately 10 p.m. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions. NOTE: Don't be a...
Feb
25
2009
Email Access via VCU Mail Anywhere and IMAP Available »
Email users should now be able to connect to their email accounts via VCU Mail Anywhere and IMAP. Users on VRAM1c, VRAM3c, and VRAM4c will need to connect to their alternate IMAP servers, vramimap1.vcu.edu, vramimap3.vcu.edu, or vramimap4.vcu.edu while these servers are being restarted, or automatically via VCU Mail Anywhere....
Feb
25
2009
VCU Mail Anywhere and IMAP Connectivity Intermittent »
VCU Mail Anywhere and IMAP service access continues to be intermittent. Users should try again in 15 minutes should authentication fail. Networking and eDirectory teams are reviewing this issue....
Feb
25
2009
Student Email Moving To The Cloud And We Need Your Input »
VCU is moving to a cloud computing student email solution. Cloud computing email means outsourcing an application such as email and making it available over the internet. New students will automatically be given access to the new email offering while current students may remain with the Lotus Notes platform or...
Feb
25
2009
VCU is moving to a cloud computing student email solution. »
VCU is moving to a cloud computing student email solution. Cloud computing email means outsourcing an application such as email and making it available over the internet. This allows students to sign-up for and use without any concern about where, how, or by whom the compute cycles and storage are...
Feb
23
2009
Blackboard Downtime Maintenance – February 27, 2009 - 8:00pm to midnight »
Blackboard Maintenance - Friday, February 27, 2009 - 8:00pm to midnight. Please note that the start time is 8:00pm instead of our usual 4:00pm. This downtime will be used to switch back to the production database server. The Blackboard system has been temporarily running on a “failover” database due to...
Feb
23
2009
Wireless Network Issues 2/23 »
The Technology Services Help Desk is receiving reports from the VCU community that some people are having trouble accessing the wireless network. The problem appears to be with pulling up the authentication page. Not everyone is affected at this time. Please contact the Help Desk (828-2227, help@vcu.edu) with any questions....
Feb
23
2009
ASPEN3 Restarting »
ASPEN3 Email Server is currently restarting. Users can connect to their alternate server, OAK3, via the Notes client or IMAP, or by changing their url string to OAK3.vcu.edu via VCU Mail Anywhere....
Feb
23
2009
ImageNow Maintenance - Saturday, February 28, 2009 »
On Saturday, February 28, 2009, we will be performing maintenance on the ImageNow system. ImageNow will not be available for the day....
Feb
20
2009
Vulnerability Alert - Adobe Reader and Adobe Acrobat »
A vulnerability has been reported in Adobe Reader and Adobe Acrobat, affecting versions 7, 8 and 9 (current version). The vulnerability is rated extremely critical by Secunia. To put the criticality in perspective, of the more than 600 vulnerabilities Secunia has reported in 2009, this is the first rated extremely...
Feb
20
2009
Banner Services Unavailable Saturday, February 21 »
Banner Self-Service and INB Forms will not be available Saturday, February 21, beginning at 6 a.m. until 6 p.m. due to a system upgrade. Access is expected to be restored Saturday evening. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions or to report any issues with access...
Feb
19
2009
Wireless Network Connectivity Issues »
The Technology Services Help Desk is receiving reports from the VCU community that some people are having trouble accessing the wireless network. The problem appears to be with pulling up the authentication page. Not everyone is affected at this time. Please contact the Help Desk (828-2227, help@vcu.edu) with any questions....
Feb
18
2009
Blackberry Server Walnut Special Maintenance February 21, 2009 - Complete 8:15 a.m. »
UPDATE - This maintenance is complete and all pending mail has been delivered to Blackberries. The Enterprise Blackberry Server, Walnut, will be unavailable from 7:00 a.m. until 8:00 a.m. February 21, 2009, for hardware maintenance. A system battery will be replaced in the Blackberry Server at this time. Mail being...
Feb
18
2009
Wireless System Upgrade Scheduled For Feb. 19th »
In order to address some of the issues with the wireless system our vendor has recommended an upgrade to the wireless access point control modules. This change has been scheduled for this Thursday, February 19th, beginning at 5 a.m. until 7 a.m. All users logged onto to wireless network will...
Feb
18
2009
Scheduled Maintenance - E-mail Servers »
Scheduled maintenance will be performed on the E-mail system Saturday, February 21, between 7:00 a.m. and 10:00 a.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Feb
17
2009
OAK2 Restarting »
Oak2 Email Server is currently restarting. Users can connect to their alternate server, Aspen2, via the Notes client or IMAP, or by changing their url string to aspen2.vcu.edu via VCU Mail Anywhere....
Feb
14
2009
VRAM1 and VRAM1C Being Restarted »
Email Services is restarting VRAM1 and VRAM1C to resolve connectivity via VCU Mail Anywhere....
Feb
14
2009
Aspen2 Email Server Restarting »
Email Services is currently restarting Aspen2 to resolve connectivity issues. Users may connect to their alternate server via IMAP or the Notes client, Oak2, or by changing their url string to oak2.vcu.edu in VCU Mail Anywhere....
Feb
14
2009
Blackboard Status (Sat. Feb. 14, 2009 12:30pm) – System Back On-Line »
Blackboard Status (Sat. Feb. 14, 2009 12:30pm) – System Back On-Line Update: The Blackboard system is back up and running as of Saturday, Feb. 14 at 12:35pm. Please note that we had to go to the “failover” database and it may be slower then the “production” database. The plan will...
Feb
13
2009
Blackboard maintenance - Feb 13, 2009, extended past midnight »
Due to unforeseen difficulties Blackboard will not be back online by midnight. Check http://blog.vcu.edu/blackboard for updates. Sorry for any inconvenience, The Blackboard Team...
Feb
13
2009
VRAM11 Student Email Server Restarting »
Email services is currently restarting VRAM11. Students may connect to their alternate server via IMAP, vramimap11c.vcu.edu, or automatically via VCU Mail Anywhere....
Feb
13
2009
Special Maintenance - E-mail Servers: February 14, 2009 »
Maintenance will be performed on the E-mail system Saturday, February 14 between 7:00 a.m. and 9:00 a.m. During this time, fixes will be applied to the servers to improve IMAP stability and server reliability. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to...
Feb
12
2009
Update (2/13) - February LANDesk Server Maintenance »
COMPLETE - Server maintenance will occur on all LANDesk servers between 5 am and 8am on Friday, February 13. All services should be restored by 8am....
Feb
12
2009
VRAM9 and VRAM11 Student Email Servers Restarting »
Email Services is currently restarting VRAM9 and VRAM11. Users may connect via their alternate server, vramimap9c.vcu.edu or vramimap11c.vcu.edu using IMAP, or automatically via VCU Mail Anywhere,...
Feb
11
2009
Oak3 Email Server Restarting »
Email Services is currently restarting Oak3. Users may connect to their alternate server, Aspen3, via IMAP or the Notes client, or by changing their url string to aspen3.vcu.edu in VCU Mail Anywhere....
Feb
11
2009
Student Email Server VRAM9 Unavailable »
Student email server VRAM9 is unavailable for a short time, users can connect to their alternate server, VRAMIMAP9c.vcu.edu or automatically via VCU Mail Anywhere....
Feb
11
2009
VRAM9C Currently Unavailable »
Email Services is working to stabilize VRAM9c at this time. Users may connect to their alternate server, vramimap9.vcu.edu, via IMAP, or via VCU Mail Anywhere....
Feb
10
2009
ImageNow Maintenance - Sunday, February 15, 2009 »
On Sunday, February 15, 2009, from 10:00 a.m. to approximately 10:30 a.m., the Computer Center will be performing maintenance on the ImageNow server. ImageNow will not be available during this scheduled maintenance window....
Feb
9
2009
Blackboard Downtime Maintenance – February 13, 2009, 4pm to midnight »
Blackboard Maintenance - Friday, February 13, 2009 – 4pm to midnight. Blackboard Maintenance is the second and fourth Friday of the month. If unforeseen circumstances cause the system to be down past midnight updates will be posted to the Blackboard system announcement blog at: http://blog.vcu.edu/blackboard/ Regards, The Blackboard Team...
Feb
9
2009
Walnut - Blackberry Server Status - UPDATED 2:40 PM »
Email Services has stabilized the Blackberry server, users should expect normal performance at this time....
Feb
9
2009
Residence Hall Network Maintenace Planned For Wed., Feb 11 »
Network Services has announced that they will be performing residence hall network upgrades on Wednesday, February 11, 2009 beginning at 5 a.m. until 7 a.m. During this time, VPN access, wireless, and network connectivity from all of the residence halls will be unavailable. Please contact the VCU Help Desk (828-2227,...
Feb
6
2009
Domino Server - Oak is being restarted - 3:23 PM February 6, 2009 »
The Domino Server - Oak - is being restarted at 3:23 PM on February 6, 2009. Users may connect to their secondary server - Aspen - via the Notes client, secondary IMAP connection or via VCU Mail Anywhere, by substituting the word "aspen" in the URL string....
Feb
6
2009
Wireless Network Connectivity Issues »
Network Services is reporting that users in the following locations are experiencing problems with connecting to the wireless network: -Brand Center -McGuire Hall -Sanger Hall -School of Engineering -Snead Hall -Trani Life Sciences Network Services is investigating the problem at this time. Please contact the VCU Help Desk (828-2227, help@vcu.edu)...
Feb
5
2009
GRC 4th Floor Power Supply Replacement Takes Place On Friday, Feb. 6 »
The backup power supple that supports the network equipment on the 4th floor of Gladding Residence Center (GRC) will be replaced beginning at 6:30 a.m. on Friday, February 6, 2009. This will cause users on the 4th floor to loose wired and wireless network connection for approximately 30 minutes. Please...
Feb
5
2009
Blackberry Server Maintenance - February 7, 2009 »
Scheduled maintenance will be performed on the Blackberry Server Saturday, February 7, between 8:00 a.m. and 11:00 a.m. Access to e-mail may be obtained through VCU Mail Anywhere, or an IMAP connection or the Notes client. Once the maintenance is completed, queued mail will be delivered to the Blackberry devices....
Feb
5
2009
Vulnerability Alert - Mozilla Firefox 3 »
There are highly critical vulnerabilities in version 3 of the Firefox browser. Details are available at Secunia. Mitigation is simply to upgrade to v3.0.6. I recommend doing so immediately by going to the menu bar and clicking "Help", followed by "Apply Downloaded Update Now..." and following the instructions. For those...
Feb
5
2009
Banner Maintenance Scheduled For Friday, Feb. 6 »
Software updates to the Banner system will be performed this Friday, February 6, 2009, beginning at 6 p.m. The maintenance is expected to be completed by 9 p.m. During this time users will not have access to the Banner Forms (INB) or Banner Self-Service. Please contact the VCU Help Desk...
Feb
4
2009
myVCU Portal Gartner.com Single SIgn-On Link Issue »
Some in the VCU campus community are experiencing problems with the Gartner.com Single Sign-On link available in the myVCU portal. Gartner provides research and advice to organizations on the technology sector and is available to all VCU students, faculty, and staff. The first time someone uses the link they are...
Feb
4
2009
Scheduled Maintenance - E-mail Servers »
Scheduled maintenance will be performed on the E-mail system Saturday, February 7, between 8:00 a.m. and 1:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Jan
29
2009
Student Email Server VRAM9 Unavailable »
Student email server VRAM9 is unavailable for a short time, users can connect to their alternate server, VRAMIMAP9.vcu.edu or automatically via VCU Mail Anywhere....
Jan
29
2009
Student Email Server VRAM10 Unavailable »
Student email server VRAM10 is unavailable for a short time, users can connect to their alternate server, VRAMIMAP10.vcu.edu or automatically via VCU Mail Anywhere....
Jan
26
2009
Campus Experiencing Intermittent Telephone Interruptions »
Some areas on campus are experiencing intermittent interruptions with their telephone services. VCU telecommunications staff are working to resolve. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions. NOTE: Don't be a phishing victim - VCU and other reputable organizations will never use email to request that you...
Jan
23
2009
IMAP Temporarily Unavailable - Oak4 »
Email Services is working to bring IMAP access back on-line on Oak4. Users can connect via the Notes client, VCU Mail Anywhere, or their alternate server, Aspen4.vcu.edu....
Jan
23
2009
Aspen2 - Email Servers Log File Errors »
Email Services is currently working to resolve log file errors on Aspen2. This issue will be resolved as quickly as possible. Users may connect to their alternate servers....
Jan
23
2009
Portal Maintenance Today at 4pm »
The myVCU portal will be down for maintenance today from 4pm - 5pm....
Jan
22
2009
LANDesk Upgrade to 8.7 Service Pack 6 »
Service Pack 6 will be installed on the LANDesk Core servers starting Wednesday, January 28th at 9am. Included in this service pack are bug fixes, improvements to the Mac client, improved stability of the console, and improved support for Windows XP SP3 and Windows Vista SP1. Services will be intermitted...
Jan
21
2009
Blackboard Access Issues - Resolved »
Update: Blackboard service has been restored as of 1:50pm. Blackboard is currently experiencing access issues. We are working as quickly as possible to isolate the cause and restore service. Meanwhile you will experience problems logging into Blackboard, and if you were already logged in, you were probably booted out. Additional...
Jan
20
2009
Blackboard maintenance on Friday, January 23, 2009, starting at 4:00PM »
Blackboard will be down for maintenance on Friday, January 23, 2009 - starting at 4:00PM. Completed at 5:15pm....
Jan
20
2009
Heavy network usage expected Inauguration Day (1/20/2009) »
Technology Services is expecting heavy network usage, both internal and external to the VCU network, on Inauguration Day, January 20, 2009. This could result in slow response times for web-based and other network dependent applications such as Blackboard, Banner Self Service, the myVCU portal, Mail Anywhere or any other systems...
Jan
18
2009
Novell Server Maintenance Scheduled for Jan. 20, 2009 »
VCU departments who utilize central Novell servers should be aware that the VCU Computer Center will perform maintenance on these systems on Tuesday, January 20th, from 6 p.m. to 9 p.m. During this maintenance window these servers will not be available. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with...
Jan
18
2009
New Worm Attack Can Affect PC's »
Various news services are reporting that a particularly nasty worm, Conficker, has already infected millions of personal computers. The best defense against the attack is to keep your computer up to date with the latest Microsoft Windows operating system patches. VCU's Sophos antivirus system can detect this attack and the...
Jan
18
2009
VCU Blog Maintenance Tuesday (Jan. 20) Morning »
Web Services will be performing maintenance on the server hosting the VCU Blog service this Tuesday, January 20th, morning from 5 a.m. to 6 a.m. During this time any blogs hosted on blog.vcu.edu will be available for viewing but creating, editing, and commenting on any VCU blogs will not be...
Jan
14
2009
Vram1 - Email Servers Log File Errors »
Email Services is currently working to resolve log file errors on Vram1. This issue will be resolved as quickly as possible. Users may connect to their alternate servers....
Jan
14
2009
ImageNow Maintenance - Sunday, January 18, 2009 »
On Sunday, January 18, 2009, from 10:00 a.m., to approximately 11:00 a.m., the Computer Center will be performing maintenance on the ImageNow server. ImageNow will not be available during this scheduled maintenance window....
Jan
14
2009
Update (1/16) - January LANDesk Server Maintenance »
COMPLETE - Server maintenance will occur on all LANDesk servers between 5 am and 8am on Friday, January 16. All services should be restored by 8am....
Jan
14
2009
Scheduled Maintenance - E-mail Servers »
Scheduled maintenance will be performed on the E-mail system Saturday, January 17, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Jan
13
2009
Domino Server - Oak2 is temporarily unavailable. »
Email Services is working to bring server access back on-line on Oak2. Users can connect via the Notes client, VCU Mail Anywhere, or their alternate server, Aspen2.vcu.edu....
Jan
12
2009
IMAP Temporarily Unavailable - Aspen3 »
Email Services is working to bring IMAP access back on-line on Aspen3. Users can connect via the Notes client, VCU Mail Anywhere, or their alternate server, oak3.vcu.edu....
Jan
10
2009
IMAP Temporarily Unavailable - Aspen3 »
Email Services is working to bring IMAP access back on-line on Aspen3. Users can connect via the Notes client, VCU Mail Anywhere, or their alternate server, oak3.vcu.edu....
Jan
9
2009
Update (1/13) - LANDesk Server Maintenance - January 13 »
COMPLETE - The LANDesk Core servers will be rebooted between 6am and 7:30am due to LANDesk database on January 13. All services are expected to be restored by 7:30am....
Jan
8
2009
Banner Unavailable Friday Night, Jan 9, For Maintenance »
Banner Self Service and INB Forms will be unavailable on Friday, January 9, from 6 p.m. to 7 p.m. due to system maintenance. Please feel free to contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions concerning this maintenance event. Follow Technology Services at: http://www.ts.vcu.edu http://www.twitter.com/vcutechservices NOTE: Virginia Commonwealth...
Jan
8
2009
Email Server Maintenance - Saturday January 10, 2009 »
The Domino Server - Cedar - will be undergoing maintenance from 7:00 AM - 9:00 AM on Saturday January 10, 2009. During this time, SMTP mail will be routed through the backup SMTP server. Cedar is being relocated to new hardware....
Jan
6
2009
Blackboard Downtime Maintenance – January 9, 2009, 4pm to midnight »
Blackboard Maintenance - Friday, January 9, 2009 – 4pm to midnight. Blackboard Maintenance is the second and fourth Friday of the month. If unforeseen circumstances cause the system to be down past midnight updates will be posted to the Blackboard system announcement blog at: http://blog.vcu.edu/blackboard/ Regards, The Blackboard Team...
Jan
5
2009
IMAP Temporarily Unavailable - Aspen »
Email Services is working to bring IMAP access back on-line on Aspen. Users can connect via the Notes client, VCU Mail Anywhere, or their alternate server, oak.vcu.edu....
Jan
5
2009
Faculty/Staff Domino Server Update: January 5, 2009 1:43 PM »
The storage area network hardware causing the slow disk response times has been replaced. Faculty/staff users should now be able to connect to Lotus Notes email via the Notes client, IMAP or the web....
Jan
5
2009
VCUCard Online Card Office Unavailable »
The VCUCard online card office is experiencing an authentication issue at this time and is currently unavailable. Security and eID staffs have been asked to investigate. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions. NOTE: Virginia Commonwealth University, and all other reputable organizations, will never ask you...
Jan
1
2009
Intermittent Authentication Issues - eDirectory and VCU Mail Anywhere »
Email Services is aware of intermittent issues with authentication to VCU Mail Anywhere to the eDirectory. Users should wait 15 minutes and try again. This issue continues to be investigated....
Dec
31
2008
Scheduled Maintenance - E-mail Servers »
Scheduled maintenance will be performed on the E-mail system Saturday, January 3, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Dec
28
2008
VCU Mail Anywhere Login Unavailable »
Email Services is working to resolve a login issue to VCU Mail Anywhere at http://webdirect.vcu.edu. Users may try http://webdirect1.vcu.edu temporarily until this is resolved....
Dec
19
2008
Technology Services Help Desk Winter Break Availability »
The Technology Services Help Desk will be operating under a limited schedule during the Winter Break. Service requests will only be responded to during the times and dates posted at http://go.vcu.edu/helpdesk. Normal operating hours will resume on January 5, 2009. Follow Technology Services at: http://www.ts.vcu.edu http://www.twitter.com/vcutechservices...
Dec
18
2008
Network Upgrade Sunday Morning »
Network Services will be updating software on network equipment on both campuses Sunday, December 21, beginning at 5 a.m. The process is expected to be completed by 8 a.m. During the upgrade Internet, wireless, and phones will be down at some point for all buildings. Please contact the VCU Help...
Dec
17
2008
LANDesk Patching - MS Critical Updates »
The Microsoft out-of-band patches released earlier today have been downloaded and made available for LANDesk-managed systems. More information about these updates can be found at http://www.microsoft.com/technet/security/bulletin/ms08-dec.mspx. Machines should patch for these vulnerabilities as they perform their regular security scans over the next day or so. Please direct any questions you...
Dec
17
2008
ImageNow Maintenance - Sunday, December 21, 2008 »
On Sunday, December 21, 2008, from 10:00 a.m., to approximately 11:00 a.m., the Computer Center will be performing maintenance on the ImageNow server. ImageNow will not be available during this scheduled maintenance window....
Dec
17
2008
Update (12/19) - LANDesk Server Maintenance »
COMPLETE - An out-of-band patch from Microsoft will be installed on the LANDesk web, core, and database servers this Friday, 12/19. Some LANDesk services may be down temporarily while this patch is being applied. All services are expected to be restored by 8AM....
Dec
16
2008
Phishing Scams - "Vcu Upgrade Notification" and "Dear Vcu Mail User" »
IT staff have discovered two phishing scam emails which ask the recipient to reply with their password. Both take advantage of the recipient's fear and present a sense of urgency. One email has a subject of "Vcu Upgrade Notification" and the other has a subject of "Dear Vcu Mail User"....
Dec
12
2008
Oak3 Unavailable »
Email Services is working to bring Oak3 back on-line. Users can connect to their alternate server, Aspen3, via the Notes client or IMAP....
Dec
12
2008
eID Authentication Intermittent Failures »
Email Services is working with people at the Network Operating Center to resolve authentication issues which may not allow users to access their email via VCU Mail Anywhere or IMAP connections. Please check back for further updates. Faculty and Staff may also use the Notes client software to access their...
Dec
12
2008
Web Server Maintenance Set For Tuesday, Dec. 16 »
Web Services will be updating the web server that www.vcu.edu resides on this Monday, December 15. Maintenance will begin at 6 a.m. and will be completed no later than 8 a.m. During this maintenance period the www.vcu.edu website will not be available. Please contact the VCU Help Desk (828-2227, help@vcu.edu)...
Dec
11
2008
ImageNow Maintenance - Sunday, December 14, 2008, 10:00-11:00 a.m. »
On Sunday, December 14, 2008, from 10:00 a.m. to approximately 11:00 a.m., the UCC will be performing maintenance on the ImageNow server. ImageNow will not be available during this scheduled maintenance window....
Dec
11
2008
Banner Self Service Unavailable Friday Evening »
The Administrative Systems group will be applying security patches to the Banner system beginning at 6 p.m. until 8 p.m. on Friday, December 12th. During this time Banner Self Service for faculty, staff and students will not be available. Banner Forms (INB) will also be unavailable during this time. Please...
Dec
10
2008
Oak2 Unavailable »
Email Services is working to bring Oak2 back on-line. Users can connect to their alternate server, Aspen2, via the Notes client or IMAP....
Dec
9
2008
Update (12/12) December LANDesk Server Maintenance »
COMPLETE - Server maintenance will occur on all LANDesk servers between 5 am and 8am on Friday, December 12. All services should be restored by 8am....
Dec
9
2008
Upgrade To Cause VPN Service Interruption Thursday »
An upgrade to the servers used for Virtual Private Network access to many resources at VCU will take place on Thursday, December 11, beginning at 5 a.m. This work is expected to be completed by 8 a.m. During the upgrade all access via VPN to University resources will be interrupted....
Dec
8
2008
MCV Campus Phonemail Unavailable »
The Technology Services Help Desk has received reports that some on the MCV campus are unable to access their phonemail. Telecommunications staff are investigating at this time. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with questions or to report any access problems. Follow Technology Services at: http://www.ts.vcu.edu http://www.twitter.com/vcutechservices...
Dec
5
2008
Phishing Scam - Claiming to be from webmaster@vcu.edu »
VCU users are reporting that they have received phishing emails that ask the recipient reply to the email with their password. The emails have a blank subject, claim to be from Virginia Commonwealth University, have a sender name of "webmaster@vcu.edu" and an email address of "webalert@mailwebmaster.com". The email asks recipients...
Dec
5
2008
System Upgrades For Banner on Sunday »
Technology Services Administrative Systems group will be performing upgrades to Banner this Sunday, December 7th, from 8 a.m until noon. During this time Banner Self Service for Faculty, Students and Staff will be unavailable as will Banner INB Forms. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions....
Dec
5
2008
Email Servers Log File Errors »
Email Services is currently working to resolve log file errors on serveral servers. These issues will be resolved as quickly as possible. Users may connect to their alternate servers....
Dec
4
2008
Student Email Server VRAM4c Unavailable »
Student email server VRAM4c is unavailable for a short time, users can connect to their alternate server, VRAMIMAP4.vcu.edu or automatically via VCU Mail Anywhere....
Dec
4
2008
Student Email Server VRAM11 Unavailable »
Student email server VRAM11 is unavailable for a short time, users can connect to their alternate server, VRAMIMAP11c.vcu.edu or automatically via VCU Mail Anywhere....
Dec
4
2008
Oak4 Unavailable »
Email Services is working to bring Oak4 back on-line. Users can connect to their alternate server, Aspen4, via the Notes client or IMAP....
Dec
4
2008
Aspen4 Unavailable »
Email Services is working to bring Aspen4 back on-line. Users can connect to their alternate server, Oak4, via the Notes client or IMAP....
Dec
4
2008
Oak3 Unavailable »
Email Services is working to bring Oak3 back on-line. Users can connect to their alternate server, Aspen3, via the Notes client or IMAP....
Dec
3
2008
Oak4 Unavailable »
Email Services is working to bring Oak4 back on-line. Users can connect to their alternate server, Aspen4, via the Notes client or IMAP....
Dec
3
2008
Sametime - Notes Instant Messaging is now available - 9:00 AM December 3, 2008 »
Sametime Instant Messaging is now available....
Dec
3
2008
Scheduled Maintenance - E-mail Servers »
Scheduled maintenance will be performed on the E-mail system Saturday, December 6, between 7:30 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Nov
30
2008
Beech Application Server Unavailable »
Email Services is working to bring Beech back on-line. Access to Quickr sites and the VCU Mail Anywhere home page is currently unavailable....
Nov
26
2008
UPDATE: Phishing Scam »
UPDATE: Another phishing scam email is making the rounds with the subject line of "Important Update". This email is asking people for their user name and password. As noted before, VCU will never send an email to the campus community asking for account information via email. Emails such as these...
Nov
24
2008
UPDATE: Wireless Network Connectivity Issues »
UPDATE: Access to outside websites was restored but there are still reports of some users having trouble with authenticating to the wireless network. Network Services is reporting that VCU is currently experiencing wireless access issues including: 1) Authentication - some users are not able to log on. 2) Uses who...
Nov
24
2008
Outbound Email Domains Blacklisted »
Outbound email addressed to @comcast.net, @msn.com, @hotmail.com, @live.com may fail as a result of "blacklisting." This blacklisting is a result of VCU users responding to phishing scams. VCU has sent requests to the corresponding domains to have VCU removed from these blacklists. Messages that are returned as delivery failures, may...
Nov
21
2008
Monroe Park Network Maintenance Scheduled For Sunday Morning »
On Sunday, November 23, from 5 a.m. to 7 a.m. Network Services will be updating software for various network equipment on the Monroe Park campus. This is due to a bug in the existing software that caused recent outages experienced on this campus. During the upgrade time it is likely...
Nov
21
2008
Monroe Park Campus Network Upgrade »
On Sunday, November 23, from 5 a.m. to 7 a.m. Network Services will be updating software for various network equipment on the Monroe Park campus. This is due to a bug in the existing software that caused recent outages experienced on this campus. During the upgrade time it is likely...
Nov
19
2008
Email Access via VCU Mail Anywhere »
Email Services is working to resolve an issue that may cause users to be unable to access email via VCU Mail Anywhere. Access should be resolved shortly....
Nov
18
2008
ImageNow Upgrade - Nov. 20-21, 2008 »
ImageNow will be upgraded to 6.1.5 on Thursday, November 20, 2008 and Friday, November 21, 2008, with testing and fine-tuning occurring over the weekend. ImageNow will again be available at 7:00 a.m. Monday, November 24, 2008. Please contact the ImageNow Lead in your department if you have any questions....
Nov
14
2008
Bb Maintenance Completed on Nov 14, 2008 at 6:10pm »
Blackboard regularly scheduled maintenance on Friday, November 14, 2008 started at 4pm and was completed at 6:10pm. Please report any problems to blackboard@vcu.edu. Thank you, The Blackboard Team...
Nov
14
2008
Vulnerability Alert - Adobe Reader »
Multiple vulnerabilities have been reported in Adobe Reader, affecting versions 8.1.2 and below. The vulnerabilities are rated highly critical by Secunia. The solution is to upgrade to either version 8.1.3 or version 9. VCU Information Security has already received a report of an attempt to compromise a machine via these...
Nov
12
2008
eID Password Reset Utility Unavailable »
A configuration change to the network last night has made the eID Manager application used by the campus community for resetting eID passwords unavailable until further notice. VCU Computer Center staff is working to resolve this issue. If you need to reset your password please contact the VCU Help Desk...
Nov
12
2008
Residence Hall Network Issue »
A problem with the Clean Access server that provides authentication services to the VCU network for the residence halls has been identified by Network Services. Staff is working to resolve the issue and hope to have a fix in place within the hour. Please contact the VCU Help Desk (828-2227,...
Nov
12
2008
UPDATE 2: Network Drive Connectivity Issue »
UPDATE 2 (11/12/08): The network equipment software update this morning failed to correct the issue of network drive availability. Some network drives are still not available to the campus community. VCU Computer Center and Network Services staff continue to work on the issue. Please contact the VCU Help Desk (828-2227,...
Nov
12
2008
November LANDesk Server Maintenance »
Server maintenance will occur on all LANDesk servers between 5 am and 8am on Friday, November 14. All services should be restored by 8am....
Nov
12
2008
Scheduled Maintenance - E-mail Servers »
Scheduled maintenance will be performed on the E-mail system Saturday, November 15, between 8:00 a.m. and 3:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Nov
11
2008
Network Upgrade Wednesday Morning »
Network Services will implement a software upgrade to network hardware at 4 a.m. on Wednesday morning, November 12, 2008. This upgrade has been suggested by the hardware vendor as a possible fix for connectivity issues that recently have been experienced by the campus community. This upgrade will cause a network...
Nov
10
2008
Blackboard Downtime Maintenance – November 14, 2008, 4pm to midnight »
Blackboard Maintenance - Friday, November 14, 2008 – 4pm to midnight. Blackboard Maintenance is the second and fourth Friday of the month. If unforeseen circumstances cause the system to be down past midnight updates will be posted to the Blackboard system announcement blog at: http://blog.vcu.edu/blackboard/ Regards, The Blackboard Team For...
Nov
7
2008
UPDATE 2: Monroe Park Telephone Connection Issues »
UPDATE 2: Network Services staff implemented the updated code mentioned below and the network has remained stable. However, due to syncing issues anyone trying to call VCU Police from an on campus telephone should continue to dial the number as 9-828-1234 through the weekend. Network Services staff will be monitoring...
Nov
7
2008
IMAP Temporarily Unavailable - Aspen3 »
Email Services is working to bring IMAP access back on-line on Aspen3. Users can connect via the Notes client, VCU Mail Anywhere, or their alternate server, oak3.vcu.edu....
Nov
7
2008
UPDATE 2: Monroe Park Telephone Connection Issues »
UPDATE 2: Network Services staff implemented the updated code mentioned below and the network has remained stable. However, due to syncing issues anyone trying to call VCU Police from an on campus telephone should continue to dial the number as 9-828-1234 through the weekend. Network Services staff will be monitoring...
Nov
6
2008
UPDATE: Network Connection Issue For Some Areas On Monroe Park Campus »
UPDATE: The network was restored late last night and has remained stable since Network Services staff implemented a work around for some errant code in the network router hardware. This is a temporary solution until the vendor fixes their code. Please contact the VCU Help Desk (828-2227, help@vcu.edu) if you...
Nov
6
2008
Email Server Aspen4 Unavailable »
Email Services is working to bring Aspen4 back on-line. Users can connect to their alternate server, Oak4, until the issue is resolved....
Nov
3
2008
Intermittent Outages - Email Servers »
Email Services is working to resolve issues which may not allow access to email via VCU Mail Anywhere. Please try again shortly should you be unable to access email via http://webdirect.vcu.edu....
Nov
3
2008
E-mail Server Maintenance - VRAM1-12 November 3, 2008 4:00 PM »
The mail servers VRAM1-12 will be undergoing emergency system maintenance at 4:00 PM to apply a fix to correct an ongoing server issue. The outage is expected to last less than 45 minutes. During the outage, users can connect via HTTP or via their secondary IMAP server....
Nov
3
2008
Oak4 Unavailable »
Email Services is working to bring Oak4 back on-line. Users can connect to their alternate server, Aspen4, via the Notes client or IMAP....
Nov
3
2008
Oak2 Unavailable »
Email Services is working to bring Oak2 back on-line. Users can connect to their alternate server, Aspen2, via the Notes client or IMAP....
Nov
3
2008
Aspen4 Unavailable »
Email Services is working to bring Aspen4 back on-line. Users can connect to their alternate server, Oak4, via the Notes client or IMAP....
Nov
3
2008
Email Server Aspen2 and Oak4 Unavailable »
Email Services is working to bring Aspen2 back on-line. Users may connect to their alternate server, Oak2 or Aspen4, via the Notes client or IMAP....
Nov
3
2008
Phishing Scam - "Attention:Virginia Commonwealth University Email User" »
VCU users are reporting that they have received emails with a subject of "Attention:Virginia Commonwealth University Email User". These messages claim to be from the "Virginia Commonwealth University" with an email address of "onlineservices@vcu.edu" and have a signature of "Sarah Anderson HelpDesk". The email asks recipients to reply with their...
Oct
31
2008
Web Portal Maintenance Friday Night, Oct 31st »
The myVCU portal will be unavailable from 9 p.m. until 10 p.m. Friday, October 31st, night as the system is rebooted in preparation for the new email portlet to be brought online. Please contact the VCU Help Desk (828-2227, help@vcu.edu) for any questions related to this maintenance. Follow Technology Services...
Oct
30
2008
Oak4 Unavailable »
Email Services is working to bring Oak4 back on-line. Users can connect to their alternate server, Aspen4, via the Notes client or IMAP....
Oct
30
2008
Oak3 Unavailable »
Email Services is working to bring Oak3 back on-line. Users can connect to their alternate server, Aspen3, via the Notes client or IMAP....
Oct
29
2008
Student Email Server VRAM10 Unavailable »
Email Services is working to bring VRAM10 back on-line. Students may connect to their alternate server via IMAP, vramimap10c.vcu.edu, or via the web automatically....
Oct
29
2008
Vram2c Unavailable »
Email Services is working to bring Vram2c back on-line. Users can connect to their alternate server, Vram2, via the Notes client or IMAP....
Oct
29
2008
Aspen4 Unavailable »
Email Services is working to bring Aspen4 back on-line. Users can connect to their alternate server, Oak4, via the Notes client or IMAP....
Oct
29
2008
Scheduled Maintenance - E-mail Servers »
Scheduled maintenance will be performed on the E-mail system Sunday, November 2, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Oct
27
2008
Banner Will Be Unavailable For One Hour Wednesday »
Banner Self Service & Forms (INB) will be down for approximately one hour Wednesday night, October 29, beginning at 6:00 p.m. This period of unavailability is needed to change the network settings between Banner and network storage devices that have caused unplanned outages recently. Please contact the VCU Help Desk...
Oct
27
2008
Student Server VRAM5c Unavailable »
Email Services is working to bring VRAM5c back on-line. Students may connect to vramimap5.vcu.edu or automatically via the web....
Oct
24
2008
Phishing Scam - "Re: Upgrade Notification" »
VCU users are reporting that they have received emails with a subject of "Re: Upgrade Notification". These messages claim to be from the ""Webmaster@vcu.edu" ", have a signature of "Sarah Anderson HelpDesk"and ask the recipient to reply with their "Username", "Password" and other information. VCU's Technology Services staff will never...
Oct
24
2008
Email Server Oak Currently Unavailable »
Email Services is working to bring faculty staff email server Oak back on-line. Users can connect to their alternate server, Aspen, via the Notes client....
Oct
24
2008
IMAP Service Unavailable - Aspen Faculty Staff Server »
At this time, IMAP is unavailable on aspen.vcu.edu. Aspen users may connect to oak.vcu.edu this afternoon if IMAP service is required, or users may also connect via VCU Mail Anywhere or the Notes client software. Please contact the Helpdesk at 828-2227 for additional assistance....
Oct
24
2008
Systems Unavailable On 10/26 Due To Maintenance »
Maintenance to the backup storage system will cause some shared drives and online resources to not be available on Sunday, October 26, from 8 a.m. until approximately 4 p.m. Systems affected include Blackboard & the online Help Desk ticket application as well as various Windows and Solaris servers including: -ROSE...
Oct
24
2008
Student Email Servers VRAM1C and 10C Unavailable »
Email Services is working to bring Vram1c and Vram10c back on-line. Users will automatically connect to their alternate server via the web, or can switch to their alternate server, vramimap1.vcu.edu or vramimap10.vcu.edu via Imap....
Oct
23
2008
UPDATE (10/24) - LANDesk Server Maintenance »
COMPELTE - An out-of-band patch from Microsoft will be installed on the LANDesk web, core, and database servers this Friday, 10/24. Some LANDesk services may be down temporarily while this patch is being applied. All services are expected to be restored by 8AM....
Oct
23
2008
Student Email Server VRAM8c Unavailable »
Student email server VRAM8c is currently unavailable. Students may connect to their alternate server, vramimap8.vcu.edu via IMAP, or automatically via the web....
Oct
23
2008
UPDATE: Banner Services Currently Unavailable »
UPDATE: The staff was able to restore the system faster than expected. Banner Self Services and Banner Forms (INB) are back online. The entire Banner system including Banner Self Service for faculty, staff, and students is currently offline due to a hardware communications failure. The initial estimate is that the...
Oct
23
2008
Student Email Server VRAM10c Unavailable »
Student email server VRAM10c is unavailable for a short time, users can connect to their alternate server, VRAMIMAP10.vcu.edu or automatically via VCU Mail Anywhere....
Oct
22
2008
Oak3 Unavailable »
Email Services is working to bring Oak3 back on-line. Users can connect to their alternate server, Aspen3, via the Notes client or IMAP....
Oct
22
2008
Student Email Server VRAM10c »
Email Services is working to bring this student email servers back on-line. Students should connect to their alternate server via IMAP or automatically via VCU Mail Anywhere....
Oct
21
2008
Oak2 Unavailable »
Email Services is working to bring Oak2 back on-line. Users can connect to their alternate server, Aspen2, via the Notes client or IMAP....
Oct
21
2008
Blackboard Maintenance – October 26th, 6am to 4pm »
Blackboard will be taken down 6:00 AM, Sunday, October 26th, for vital disk and storage network maintenance. This has been changed from the original posting of 8AM. It's possible that the system will be down until 4:00 PM. If unforeseen circumstances cause the system to be down past 4:00 PM,...
Oct
21
2008
October 25th Water Main Repairs May Affect VCU Online Services »
The City of Richmond is working to repair water mains in Downtown Richmond this Saturday, October 25, beginning at 6 p.m. Some pipes may supply chillers at the VCU Computer Center at 900 East Main Street. It is possible, though unlikely, that servers in the VCU Computer Center will need...
Oct
21
2008
Oak4 Temporarily Unavailable »
Email Services is currently working on Oak4. Users should connect to their alternate server, Aspen4....
Oct
21
2008
Aspen4 Temporarily Unavailable »
Email Services is currently working on email server Aspen4. Users can connect to their alternate server, Oak4, until the outage is resolved....
Oct
17
2008
Additional Banner Maintenance On Sunday, October 19 »
The network control devices that distribute Banner Forms (INB) and Banner Self-service activity to the Banner system will be upgraded with new network equipment very early Sunday morning, October 19. A brief interruption in Banner availability is expected during the changeover between 5 a.m. and 8 a.m.. The new equipment...
Oct
16
2008
Clean Access Module Re-inserted For Residence Hall Network »
Network Services will re-insert the Clean Access module for the wired residence hall connections this Friday morning, October 17, beginning at 6 a.m. until 7 a.m. This was a component that failed and caused network connection problems earlier this month. Cary and Belvidere Residence Hall is the only facility that...
Oct
16
2008
ImageNow Maintenance - 10/19/08 - 10:00-11:00 AM »
On Sunday, October 19, 2008, from 10:00 a.m. to approximately 11:00 a.m., the Computer Center will be performing monthly maintenance on the ImageNow server. ImageNow will not be available during this scheduled maintenance window....
Oct
16
2008
Network Connection Issue »
A problem with the Clean Access module is causing some people to have trouble attaching to the network this morning. Network Services staff is working on the issue. Please contact the VCU Help Desk (828-2227, help@vcu.edu) to report any additional systems or access problems. Follow Technology Services on Twitter!...
Oct
15
2008
UPDATED(10/17)-October LANDesk Server Maintenance »
COMPLETED - Server maintenance will occur on all LANDesk servers between 5 am and 8am on Friday, October 17. All services should be restored by 8am....
Oct
15
2008
Scheduled Maintenance - E-mail Servers »
Scheduled maintenance will be performed on the E-mail system Saturday, October 18, between 7:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Oct
15
2008
Banner System Unavailable Friday Night Due To Maintenance »
Administrative Systems staff will be performing maintenance on the Banner system this Friday, October 17, from 6 p.m. to 10 p.m. During this time Banner Self-Service & Banner Forms (INB) will not be available. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions. Follow Technology Services on Twitter!...
Oct
11
2008
Oak4 Email Server Status »
Email Services is working to resolve issues on Faculty Staff email server, Oak4. Users who attempted to access their mailfile this afternoon may have seen blank folders. Users may connect to their alternate server, Aspen4, via the Notes client or an IMAP client. To connect via the web, simply change...
Oct
10
2008
UPDATE 3 (10/13/08 at 10:50 a.m.): Wireless Network Connection Issue »
UPDATE 3: All VCU wireless access points are now online. Thanks for your patience. Please contact the VCU Help Desk (828-2227, help@vcu.edu) if you continue to experience wireless access problems. Update 2: All but about 15 to 20 wireless access points have been moved to another module and are functioning....
Oct
10
2008
Outbound Email to Comcast Delayed »
Staff members at the University Computer Center are working with Comcast to resolve the delayed delivery of email addressed to comcast.net accounts....
Oct
8
2008
TS Help Desk Ticketing System will be off-line for maintenance »
Technology Services Help Desk Ticketing System will be offline for maintenance beginning Monday, October 13th, at 4:30 p.m. The system will be back online Tuesday, October 14th, at 7:30 a.m. If you need assistance please contact the Technology Services Help Desk at 828-2227. Please contact the VCU Help Desk (828-2227,...
Oct
6
2008
LANDesk Server Maintenance »
The LANDesk core servers will be down for maintenance starting Oct 6 through Oct 17. Service will be intermittent during this time....
Oct
3
2008
Banner Services Unavailable Saturday, October 4th »
The Banner Forms (INB) and Self-Service systems will not be available this Saturday, October 4th, from 8:00 am until 6:00 pm while system upgrades are applied. Please contact the Technology Services Help Desk via phone at (804) 828-2227 or via email with any questions....
Oct
2
2008
Oak3 Email Server Unavailable »
Email Services is working to bring Oak3 back on-line. Users can connect to their alternate server, Aspen3, via Imap or the Notes client software....
Oct
1
2008
UPDATE (10/22/08): Email Access via eID Authentication Intermittent »
UPDATE (10/22/08): This issue is still active and testing is being done at this timeto resolve. VCU Computer Center staff are currently working to determine the cause and resolution of this issue. Please contact the VCU Help Desk (828-2227, help@vcu.edu) to report any additional authentication problems. Email Services is working...
Oct
1
2008
Scheduled Maintenance - E-mail Servers »
Scheduled maintenance will be performed on the E-mail system Saturday, October 4, between 7:30 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Sep
30
2008
Oak4 Email Server Unavailable »
Email Services is working to bring Oak4 back on-line. Users can connect to their alternate server, Aspen4, via the Notes client or an IMAP client. Please contact the Helpdesk at 828-2227 for further assistance....
Sep
29
2008
Aspen4 Unavailable »
Email Services is working to bring Aspen4 back on-line. Users should connect to their alternate server, Oak4, via the Notes client or IMAP. Please contact the Helpdesk at 828-2227 for additional assistance....
Sep
24
2008
Network Connectivity Issue »
The Secondary servers that resolve internet addresses is currently experiencing high processor utilization. This is affecting VCU's ability to resolve outside internet addresses. VCU Network Services is evaluating the situation. Please contact the VCU Help Desk (828-2227, help@vcu.edu) should you have any questions or require assistance....
Sep
22
2008
Blackboard Maintenance Downtime - Friday, September 26, 2008 - 4pm to midnight »
Blackboard Maintenance - Friday, September 26, 2008 – 4pm to midnight. Blackboard Maintenance is the second and fourth Friday of the month. If unforeseen circumstances cause the system to be down past midnight updates will be posted to the Blackboard system announcement blog at: http://blog.vcu.edu/blackboard/ Regards, The Blackboard Team For...
Sep
19
2008
IMAP Server Update »
IMAP service has been restored on Aspen after a server restart at 5:30 PM. Users may now connect via IMAP to Aspen as their primary server. Reminder -- All e-mail servers will be undergoing maintenance tomorrow morning between 8 AM - 1 PM. Check the alert for status....
Sep
19
2008
UPDATED (8:54 a.m.): Sophos Anti-Virus Application Issue »
UPDATE: The Sophos system appears to be back online and virus definitions can now be downloaded. It may take some time for the server and clients to catch up. Please contact the VCU Help Desk (828-2227, help@vcu.edu) if you experience any additional problems related to this event. The system that...
Sep
17
2008
eID Issues Logging Into Systems »
The system that functions at VCU's eID authentication service is experiencing operational issues this morning. VCUCC staff are working on a solution but no estimated time to completion is available at this time. This may affect users logging into the myVCU portal, VCU Mail Anywhere, Blackboard or other systems utilizing...
Sep
17
2008
UPDATE: Extended Scheduled Maintenance - E-mail Servers »
All servers are available at this time. Individual databases may be undergoing consistency checks. If a consistency check warning is received, you may access your email via your secondary server....
Sep
16
2008
Email Server Oak2 Unavailable »
Email Services is working to bring Oak2 back on line. Users should connect to their alternate server, Aspen2, via the Notes client or an IMAP client....
Sep
13
2008
UPDATE (9/15/08): Internet Gateway Restored »
UPDATE (9/15/08): Network Services has restored the internet gateway. Service should be normal at this time. Please contact the VCU Help Desk (828-2227, help@vcu.edu) to report any additional systems or access problems. UPDATE (9/14/08): Network Services is still working to resolve the internet gateway problem. They believe they have narrowed...
Sep
11
2008
September LANDesk Server Maintenance »
Server maintenance will occur on all LANDesk servers between 5 am and 7am on Friday, September 12. All services should be restored by 7am....
Sep
11
2008
ImageNow Maintenance - Sunday, 9/14/08 - 10-1030a »
On Sunday, September 14, 2008, from 10:00 a.m. to approximately 10:30 a.m., the UCC will be performing maintenance on the ImageNow server. ImageNow will not be available during this scheduled maintenance window....
Sep
10
2008
Generator Test May Interrupt Network Service »
Network Services will be testing a portable generator on one of the primary communications closets between 6 a.m. and 6:30 a.m. on Friday, September 12th. Power will be switched from regular building power to the portable generator. This is being done in order to prepare for possible power outages. Although...
Sep
9
2008
Help Desk Online Support Ticket System Unavailable »
The VCU Computer Center is reporting a power failure to the server rack that houses the Help Desk online support ticket system. VCUCC staff are working to resolve the problem. Please contact the Technology Services Help Desk (828-2227, help@vcu.edu) for assistance or to report any additional systems or access problems....
Sep
8
2008
Blackboard Downtime Maintenance – September 12, 2008, 4pm to midnight »
Blackboard Maintenance - Friday, September 12, 2008 – 4pm to midnight. Blackboard Maintenance is the second and fourth Friday of the month. If unforeseen circumstances cause the system to be down past midnight updates will be posted to the Blackboard system announcement blog at: http://blog.vcu.edu/blackboard/ Regards, The Blackboard Team For...
Sep
5
2008
Scheduled Maintenance - Email Servers - CANCELED »
Scheduled maintenance on the email servers for Saturday, September 5, 2008, has been canceled....
Sep
3
2008
Student Email Servers Vram10-10c Unavailable »
Email Services is working to bring Vram10-10c back online. They should be available before 7 a.m....
Sep
2
2008
Email Server Oak4 Unavailable »
Email Services is working to resolve issues which have made Oak4 unavailable intermittently throughout the day. Users may connect to their altnerate server, Aspen4, via the Notes client software or IMAP. Please contact the Technology Services Helpdesk at 828-2227 if further assistance is needed....
Aug
27
2008
Sametime Instant Messaging Server Unavailable »
Email Services is working to bring the Sametime instant messaging server, Spruce, back on-line....
Aug
27
2008
UPDATE 3 (8/28 4 p.m.) Windows Servers Network Access Issue »
UPDATE 3: Network access to servers, shared drives, and other resources has been restored at this time. The passwords that were in place to govern access to these networked resources however will need to be recreated for most people. In many instances people will be asked to reset their mapped...
Aug
23
2008
Updated (8/23-8:07 p.m.): VCU Computer Center Shutdown »
On Friday evening, the VCU Computer Center lost all cooling due to a water main break in downtown Richmond. All major systems including the VCU web, Blackboard, Banner and email were partially or fully shutdown to prevent heat damage to the servers and other equipment. Water and cooling were restored...
Aug
22
2008
UPDATED 2 - Computer Center Going Offline (Was: Water Main Break Could Affect University Servers and Systems) »
UPDATE 2 (8/22 7:50 p.m.): The city of Richmond has notified Technology Services that they must shut off the water to fix the water main break. This means the chillers that cool the servers in the computer room will go offline. All servers in the VCU Computer Center must be...
Aug
21
2008
Oak4 Unavailable »
Email Services is working to bring Oak4 back on-line. Users can connect to their alternate server, Aspen4....
Aug
21
2008
UPDATE 9/2/2008: Slow Response on Email Servers »
The University Computer Center has allocated additional storage space drive for the Domino servers. Users reporting performance issues are being moved to the new storage path. If you require assistance with switching to your alternate email server, please contact the Helpdesk at 828-2227 or Doctor Notes (dnotes@vcu.edu)....
Aug
18
2008
Email Server Aspen2 Unavailable »
Email Services is working to bring Aspen2 back on-line. Users can connect to their alternate server, Oak2, via the Notes client of IMAP clients....
Aug
15
2008
Wireless Network Update This Monday, August 18th »
Network Services will be renewing the authentication certificate for the VCU wireless network between 5 p.m. and 6 p.m. on Monday, August 18th. This is needed for network security purposes to ensure we all have a safe and stable wireless network. During a 10 minute period of this 1-hour window...
Aug
14
2008
ImageNow Monthly Maintenance - Sunday, 8/17/08, 10:00 - 10:30 a.m. »
On Sunday, 8/17/08, from 10:00 a.m. to approximately 10:30 a.m., the UCC will be applying Microsoft patches to the ImageNow server. ImageNow will be unavailable during that time frame....
Aug
13
2008
Aspen3 Email Server Unavailable »
Email Services is currently working to bring Aspen3 back on-line. Expected availability time is before 4:00 p.m. Users can connect to their alternate server, Oak3, via IMAP or the Notes client....
Aug
13
2008
Portal maintenance, Friday Aug 15, 5am - 7am »
The myVCU portal will be down maintenance from 5am to 7am on Friday August 15th. During this time, alternative links will be provided fot the main services, but customized content will not be available. Thanks, The myVCU portal team...
Aug
13
2008
August LANDesk Server Maintenance - UPDATE 8/14 »
Complete - Server maintenance will occur on all LANDesk servers between 5 am and 7am on Thursday, August 14. All services should be restored by 7am....
Aug
13
2008
Scheduled Maintenance - E-mail Servers »
Scheduled maintenance will be performed on the E-mail system Saturday, August 16, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Aug
4
2008
Canceled***Blackboard Downtime Maintenance – August 8, 4pm to midnight »
Aug. 5th Update: The regularly scheduled Blackboard downtime maintenance for Friday, August 8, 4pm to midnight has been CANCELED. The system will not be taken down. The next scheduled maintenance will be Friday, September 12, 4pm to midnight. For further assistance contact: Technology Services Help Desk Contact Information Phone: 828-2227...
Jul
25
2008
DNS vulnerability »
There's a critical vulnerability which affects unpatched DNS (Domain Name System) implementations. As a result, if your computer is configured to use a DNS server which is vulnerable, when you access an Internet resource (website, email, IM, etc.) you could be connected to a service controlled by an attacker instead...
Jul
22
2008
Blackboard Downtime Maintenance – July 25, 4pm to midnight »
Blackboard Maintenance - Friday, July 25, 2008 – 4pm to midnight. Blackboard Maintenance is the second and fourth Friday of the month. If unforeseen circumstances cause the system to be down past midnight updates will be posted to the Blackboard system announcement blog at: http://blog.vcu.edu/blackboard/ Regards, The Blackboard Team For...
Jul
20
2008
Email Servers Aspens Now Available - Work Continues Vram7c-12c »
Faculty Staff email servers Aspens are now available. Work continues on Vram7c - 12c. They should be available within the next hour. User can connect using their alternate vramimap7.vcu.edu - vramimap12.vcu.edu server via IMAP, or automatically via the web....
Jul
20
2008
Email Servers Interrupted - Aspens and VRAM 7c - 12c »
Email Services is working with staff at the University Computer Center to resolve connectivity to email servers Aspens and VRAM 7c - 12c. Users can connect to their alternate servers, oak.vcu.edu, oak2.vcu.edu, oak3.vcu.edu, oak4.vcu.edu, or vramimap7c-12c.vcu.edu, or automatically via the internet. This alert will be updated regularly until resolution....
Jul
20
2008
Student email servers Vram7c, Vram9c and Vram11c unavailable »
Email Services is working to resolve issues with Vram7c, Vram9c and Vram11c. Students may connect to imap via Vramimap7.vcu.edu, Vramimap9.vcu.edu and Vramimap11.vcu.edu. Please contact Help Desk at 828-2227 for further assistance....
Jul
20
2008
Blackboard down again for continued storage maintenance »
We apologize for this sudden inconvenience. Blackboard will be taken down again for continued maintenance of storage devices. We will post to Blackboard Alerts again once the Blackboard application is up. Thank you! Blackboard staff...
Jul
20
2008
Blackboard is up - 10AM, Sunday, July 20th »
The application is back up on all Blackboard servers as of 10 AM, Sunday, July 20th. We apologize for any inconvenience this may have caused. Thank you! Blackboard Staff...
Jul
17
2008
Phishing Scam - "UPGRADE YOUR EMAIL ACCOUNT!!!" »
Members of the VCU community are reporting that they have received emails with a subject of "UPGRADE YOUR EMAIL ACCOUNT!!!". These messages claim to be from the "vcu.edu web Team" and ask the recipient to email their "Email ID" and "Password". VCU's Technology Services staff will never ask you to...
Jul
17
2008
Storage System Maintenance Will Affect Online Services Availability »
The VCU Computer Center will be performing maintenance on the central server storage network on Sunday, July 20, from 8 a.m. until 10 a.m. This will affect the availability of some systems such as Blackboard and ImageNow during this maintenance window. Please contact the Technology Services Help Desk should you...
Jul
16
2008
Scheduled Maintenance - E-mail Servers »
Scheduled maintenance will be performed on the E-mail system Saturday, July 19, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Jul
14
2008
Blackboard servers will be taken down Sunday, July 20th from 8am to 10am »
Blackboard servers will be taken down Sunday, July 20th from 8am to 10am. The Central storage server will be down for two hours for required maintenance. The system will be shutdown after Saturday backups complete, 8am Sunday morning....
Jul
9
2008
myVCU portal downtime, 7/11/08, 6:30am - 7:30am »
The myVCU portal will be down for maintenance from 6:30am to 7:30am on Friday, July 11th, 2008....
Jul
9
2008
ImageNow Maintenance - Sunday, July 13, 2008, 10:00 - 10:30 a.m. »
On Sunday, July 13, 2008, from 10:00 a.m. to approximately 10:30 a.m., the UCC will be performing maintenance on the ImageNow server. ImageNow will not be available during this scheduled maintenance window....
Jul
9
2008
July LANDesk Server Maintenance »
Server maintenance will occur on all LANDesk servers between 6 am and 7am on Sunday, July 13. All services should be restored by 7am....
Jun
25
2008
Student E-mail Server - Hardware Upgrade - Saturday June 28, 2008 »
The student e-mail servers will undergo a memory upgrade on Saturday June 28, 2008 from 8:00 am - 1:00 pm. One Solaris server will be upgraded at a time. During the upgrade, HTTP will failover to the secondary server. IMAP users should connect to their secondary IMAP server. This affects...
Jun
25
2008
Trojan Horse Puts Mac OS X User Data At Risk »
Two trojan horse pieces of software have been found recently that may put a Apple Mac OS X user's computer at risk. One in particular is of concern and has resulted in a number of security sites such as SecureMac and Sophos, Inc. to issue notices to users to be...
Jun
25
2008
Faculty Staff Email Servers Intermittent Outages - Updated »
Email Services is working with Lotus Support to identify the issue that is causing intermittent outages on Faculty Staff Email Servers Aspens/Oaks. At this time, access to email via VCU Mail Anywhere is available. Updates will continue to be posted....
Jun
24
2008
Help Desk Online Request System Upgrade Begins Friday »
Technology Services will be upgrading the online support request system beginning Friday, June 27th and is expected to be back online Monday, June 30th. While the system is being upgraded support requests will only be available by telephone, email or via the Help Desk service counter. Please contact the Help...
Jun
20
2008
Banner Unavailable »
Self Service Banner is not available at the moment due to a hardware issue. The issue is being addressed and resolution is expected by 3 PM....
Jun
18
2008
Scheduled Maintenance - E-mail Servers »
Scheduled maintenance will be performed on the E-mail system Saturday, June 21, between 8:00 a.m. and 2:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere,...
Jun
12
2008
ImageNow Maintenance - Sunday, June 15, 10-10:30am »
On Sunday, June 15, 2008, from 10:00 a.m. to approximately 10:30 a.m., the UCC will be performing maintenance on the ImageNow server. ImageNow will not be available during this scheduled maintenance window....
Jun
11
2008
June LANDesk Server Maintenance »
Server maintenance will occur on all LANDesk servers between 6 am and 7am on June 12. All services should be restored by 7am....
Jun
4
2008
Sunday, June 8, Network Upgrade May Cause Short Network Interruption »
On Sunday, June 8, Network Services will be moving a connection currently on the Verizon system to VCU-hosted fiber between the Monroe Park and MCV campuses. This work will take place between 7 a.m. and 9 a.m. There may be a momentary interruption for users while the connections are moved....
Jun
4
2008
Extended Maintenance - Faculty/Staff Email Servers »
Status - June 8, 2008 2:00 PM Oak servers are available. Status - June 7, 2008 2:00 PM. Aspens servers are available. There will be an extended maintenance window on Faculty/Staff Email Servers Aspens/Oaks June 7-8, 2008. Service to the Aspen servers will be unavailable from 8 a.m. - 1...
Jun
3
2008
School of Engineering Network Upgrade For 6/4/2008 »
Between 6 a.m. and 6:15 a.m. on Wednesday, June 4, 2008, users in the School of Engineering will experience a brief loss of internet connectivity while a network link is moved from Verizon services to VCU-hosted fiber. ePhone telephone sets will also be affected. Move will take less than 1...
Jun
2
2008
Oak2 Currently Unavailable »
Faculty Staff Email Server Oak2 is currently unavailable. Users should connect to their alternate server, Aspen2. For assistance, please contact the Helpdesk at 828-2227....
May
30
2008
Student Email Server VRAM10C Currently Unavailable »
Email Services is currently working to bring student email server VRAM10C back online. Students may connect to their alternate server, VRAMIMAP10.vcu.edu via IMAP, or automatically via VCU Mail Anywhere. For assistance, please contact the Helpdesk at 828-2227....
May
30
2008
Comcast.net Compromised - Access To Site Still Spotty »
Various media sources are reporting that Comcast.net was hacked this week which resulted in customers not being able to access their Comcast email and account information. While Comcast continues to work on the problem there are still issues with contacting their website. Until Comcast resolves this issue customers will continue...