On Friday, April 28 from 6 p.m. - 9 p.m. network upgrades required for the Banner administrative systems implementation may affect users' ability to log into University web applications. Access to areas such as Blackboard, VCU Mail Anywhere, myVCU portal, and other areas that require the use of your eID to access may not be available intermittently during this period. Internet access and any other area that does not require an eID login will continue to be available during this time.

If you experience any problems logging on after 9 p.m., or have questions, please visit the Technology Services Help Desk at http://www.ts.vcu.edu/helpdesk or contact the TS Help Desk directly by calling 828-2227, or sending an email to help@vcu.edu.

Posted by Hope Adams at 3:12 PM | Permalink | Comments (0)

On Friday morning LanDesk released a spyware definition - Win32.Trojanclicker. The core servers are set to automatically scan for new spyware definitions. This definition erroneously caused a critical registry entry to be removed. The removal of this registry entry makes it impossible to log back into the machine. The problem is not apparent until the user either logs out or reboots the machine. That afternoon we received a bulletin from LanDesk regarding this problem and moved the definition to the "Do Not Scan" group.

LanDesk has released a patch for fixing the problem (IF the user has not rebooted). We have run this patch on every machine on both core servers that was on.

If you still having a problem with logging on please contact the Technology Services Help Desk at 828-2227 for assistance.

Posted by Hope Adams at 10:43 AM | Permalink | Comments (0)

Podcasting, what is it? Learn how to create a podcast and possible uses. These topics will be discussed during the seminar held on Friday, April 28, 12pm-1pm in the Student Commons Forum Room. Presenters include Sam Kennedy and Rob Down, Technology Services; Jeff Nugent, Center for Teaching Excellence; and Dr. J. James Cotter, Gerontology. If you need more information eamil Lucy Halunko at lhalunko@vcu.edu.
To register for the session, go tohttp://www.pubinfo.vcu.edu/training/it/course_detail.asp?ID=3198.

Posted by Hope Adams at 10:29 AM | Permalink | Comments (0)

This morning Technology Services discovered a campus-wide virus outbreak. Symantec has just named the virus as Trojan.Delf.Ij. The symptoms of the virus are a repeated cycle of Windows login attempts. The fix for the virus is to run Wininternals ERD Commander and set the restore point to 4/17/2006. As soon as Symantec publishes an automated fix we will notify everyone via electronic means (web, listservs, etc.). In the mean time call the Technology Services Help Desk at 828-2227 for assistance.

Posted by Sam Kennedy at 10:32 AM | Permalink | Comments (0)

Here is the podcast from today's IT Technical Forum. The topics discussed were:

Lab Committee Update
IT-Help listserv
Network Status Report
New Telephone System

Download file

Presentations and meeting notes from previous Forums are available at:
http://www.ts.vcu.edu/groups/ittech/

Posted by Hope Adams at 1:51 PM | Permalink | Comments (0)

Here is the audio from the last IT Technical Forum. The topics covered in this meeting were:

Computing Center Power Outage
Network Status Report
PC Lab Security Issues and Deep Freeze Discussion

Download file

Presentations and meeting notes from previous Forums are available at:
http://www.ts.vcu.edu/groups/ittech/

Posted by Rob at 8:45 AM | Permalink | Comments (0)

Do you want to learn how to do your own podcast? Have you been thinking about buying a ThinkPad? Do you have a question about my VCU, or your VCUCard? Do you have e-mail or Help Desk questions? If you answered yes to any of these questions, or are just curious about how technology improves services and life here at VCU, come out to the Technology Services Day and meet the Technology Services staff and visit with our sponsoring vendors: IBM/Lenova, Apple, Bell, Crestron, Daly, Dell, Gateway, Inquisite, Neoware and T-Mobile. Join us in the Commonwealth Ballroom in the University Student Commons between 10am-4pm for great presentations, demonstrations, free food (if you visit five of our sponsoring vendors). Visit six of our sponsors and be eligible to win a free iPod, Gateway and Dell backpacks, a Samsung pre-paid flip phone, or a Respondus/StudyMate single-user License. This free event is open to all VCU students, faculty and staff. For more infomation visit http://www.ts.vcu.edu/day

Posted by Hope Adams at 3:55 PM | Permalink | Comments (0)