On Friday morning LanDesk released a spyware definition - Win32.Trojanclicker. The core servers are set to automatically scan for new spyware definitions. This definition erroneously caused a critical registry entry to be removed. The removal of this registry entry makes it impossible to log back into the machine. The problem is not apparent until the user either logs out or reboots the machine. That afternoon we received a bulletin from LanDesk regarding this problem and moved the definition to the "Do Not Scan" group.

LanDesk has released a patch for fixing the problem (IF the user has not rebooted). We have run this patch on every machine on both core servers that was on.

If you still having a problem with logging on please contact the Technology Services Help Desk at 828-2227 for assistance.