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The service that uses eID to authenticate and allow access to various online system such as myVCU portal, Banner, Blackboard, eServices, VCU MailAnywhere, and others will be unavailable on Thursday morning, March 1, from 5:30 a.m. to 6:45 a.m. Access to these systems will not be possible during this time. Please contact the Technology Services Help Desk at 828-2227 or help@vcu.edu should you have any questions. Thank you.
Scheduled maintenance will be performed on the E-mail system Saturday, March 3, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via your alternate server using an IMAP connection or the Notes client.
E-mail Services is working to bring VRAM2 back on-line. Students can connect to their alternate IMAP server, vramimap2c.vcu.edu, or should be automatically redirected via a web browser through VCU Mail Anywhere.
Technology Services begins installation of the university's new phone system in the Pocahontas and Robert Blackwell Smith buildings this week. Occupants of these buildings may click here for information regarding training sessions or to download training materials. If any problems should occur after installation, dial *90 or 827-8353 for assistance.
VCUCard will be performing a system upgrade on March 13 - 15. During this time we will be unable to issue any VCU ID's. In addition CSVT's, pay-for-print stations, copiers, laundry, turbos, Verifones, bookstore interface, off campus merchants and vending machines will not be available for meal plans, RamBucks, School of Business Pay for Print, Dining Dollars, Housestaff, or Pediatric debit plans.
We apologize for any inconvenience this may cause. If you have any questions please contact the VCUCard office at 827-2273 or the Technology Services Help Desk at 828-2227.
The Technology Services Help Desk will update the online Help Desk Support Center today, Monday Feb. 26, at 9 p.m. to get ready for the new Daylight Saving Time dates that goes into effect on March 11. The online Help Desk Support Center will be available after these patches have been applied. If you require assistance please contact the Help Desk at 828-2227 until 10 p.m. tonight. The Help Desk will re-open at 7:30 a.m. on Tuesday morning. As always, feel free to contact the Help Desk by sending an email to help@vcu.edu.
For more information on the Daylight Saving Time change going into effect this year please click here. Thank you.
The Self-Service Banner link from the Portal is now fully operational.
The link from the VCU Portal to Self Service Banner is not working. It is being worked on. We apologize for the inconvenience. You may reach SSB directly by following this link and selecting Secure Area. https://ssb.vcu.edu Thank you...
Daylight Saving Time (DST) is being extended by 4 weeks starting this year. It starts 3 weeks earlier and ends one week later under provisions of the U.S. Energy Policy Act of 2005. This is the first nationwide change to the DST schedule in approximately 20 years. This DST change can affect everything from you computer to your thermostat to your watch. Chances are that if your VCR still has that blinking 12:00 for the clock it will not be affected too much. Click here to find out more about how this change affects you. If you have any questions about DST please contact the Technology Services Help Desk at 828-2227.
The Banner systems (Banner INB Forms and Self-Service Banner) will not be available starting at 6:00 pm on Friday February 23rd and Friday March 2nd; user access should be restored approximately 3 hours later, 9:00 pm each Friday evening. Database upgrades and final maintenance for this year's change in Daylight Savings Time will be applied. The ODS and Web Report Studio will also be unavailable due to maintenance on Friday February 23rd from 6:00 pm - 9:00 pm.
The e~Print system will not be available from 12 noon until 12:30 p.m. on Thursday, Feb. 22, 2007, while the system vendor applies software maintenance. Please contact the Technology Services Help Desk at 828-2227 if you have any questions or to request assistance. Thank you.
Technology Services begins installation of the university's new phone system in the Valentine House, 1000 W. Franklin St., Lafayette Hall, 310 N. Shafer St., Grace Street Theater, the School of Engineering and the Hibbs Building this week, Feb. 19-23. Occupants of these buildings may click here for information regarding training sessions or to download training materials. If any problems should occur after installation, dial *90 or 827-8353 for assistance.
E-mail services is working to bring the Oak faculty/staff e-mail server back on-line. Users should connect to their alternate server automatically from the Lotus Notes client software or use their alternate connection to Aspen via an IMAP client.
Scheduled maintenance will be performed on the E-mail system Saturday, February 17, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via your alternate server using an IMAP connection or the Notes client.
Remedy On-line Request form is temporarily down. If you need assistance from the help desk, please contact them by calling 828-2227.
We apologize for any inconvenience that occurred this morning when the university’s phone system was inadvertently rebooted during a problem-solving session. One of our vendors was working on an open ticket when he accidentally entered in the command to reset the system. At this time all of the telephones should be back on line. If you are still experiencing any problems, please call *90 for assistance.
E-Mail Services is working to bring Oak2 back on-line. Users should fail over automatically to Aspen2 via the Notes client or connect to their alternate IMAP connection on Aspen2.
The Banner systems (Banner INB Forms and Self-Service Banner) will not be available starting at 6:00 pm on Friday February 9th; user access should be restored approximately 2 hours later, 8:00 pm Friday evening. Maintenance will be applied during this time that is needed to adjust for the change in Daylight Savings Time this year. Please contact the Help Desk at 828-2227 with any questions. Thank you.
Response times in the Banner system may be longer than normal Friday afternoon due to a large data load that is set to begin at 4 p.m. This process should be completed around 11 p.m. Friday night. Please bear with us as work continues in preparation for the Banner Student module to come online this spring for fall 2007 class registration.
Reminder: Students must change their eID password to meet the strong password requirements that have been established at VCU. Click here to learn more about these requirements. To change your password right now click here and log into the eID Manager. Don't forget to set your Challenge Questions. If you forget your password these questions may save you a trip to the Technology Services Help Desk.