E-mail services is working to bring Aspen back on-line. Users should connect to their alternate server, Oak. For assistance, please call the Technology Services Helpdesk at 828-2227.

Posted by at 12:05 PM | Permalink | Comments (0)

Students will be receiving a notice in their VCU email account instructing them to set a new password for their eID account. This strong password requirement provides additional security for your personal information. Students can set their new password by clicking here. For more information about the strong password requirement click here or contact the Technology Services Help Desk at 828-2227.

Posted by at 4:36 PM | Permalink | Comments (0)

As part of efforts to better secure all personal data at VCU a new eID password expiration policy has been instituted. If you attempt to log into any application using your eID with an incorrect password after four attempts your eID account will be locked out. After 30 minutes you may again attempt to log in using your eID and password or you may visit the eID Password Reset page to learn how to reset your eID password. Please contact the the Technology Services Help Desk at 828-2227 with any questions.

Posted by at 1:02 PM | Permalink

Technology Services begins installation of the university's new phone system in the Pocahontas and Robert Blackwell Smith buildings today, March 19. Occupants of these buildings may click here for information regarding training sessions or to download training materials. If any problems should occur after installation, dial *90 or 827-8353 for assistance.

Posted by at 10:18 AM | Permalink

Computer security is more of a challenge now then ever before. Technology Services Kay Sommers and Jesse Crim will address these security challenges on Wednesday, April 4, 11am-12pm in Tompkins-McCaw Library, Room 2-010. Join them as they attempt to answer questions on security and review best practices on how to ensure that your computer is protected and safe. Some components of the VCU Security Program will also be described. To register for the session, go to http://www.pubinfo.vcu.edu/training/it/course_detail.asp?ID=4398

Posted by at 10:49 AM | Permalink | Comments (0)

A back-up network control device will be installed Friday, March 16, causing Banner Forms and Self-Service to be unavailable for short periods between 6 and 11 pm.

Banner Forms users may need to re-install the Jinitiator plug-in after the update. This is due to an annual update of the web security certificates that will also performed. This does not apply to Banner Self-Service use.

Posted by at 12:24 PM | Permalink | Comments (0)

Scheduled maintenance will be performed on the E-mail system Saturday, March 17, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via your alternate server using an IMAP connection or the Notes client.

Posted by at 11:07 AM | Permalink | Comments (0)

Technology Services begins installation of the university's new phone system in the help desk area of the Cabell Library and the Nursing Education Building today, March 12. Occupants of these buildings may visit http://www.ephones.vcu.edu/training.html for information regarding training sessions or to download training materials. If any problems should occur after installation, dial *90 or 827-8353 for assistance.

Posted by at 10:11 AM | Permalink | Comments (0)

Blackboard Maintenance Completed on Friday 3/9/07 at 7:30pm

Posted by at 7:50 PM | Permalink

VCUCard will perform a system upgrade March 13-15. During this time VCU IDs cannot be issued and CSVTs, pay-for-print stations, copier readers, laundry readers, turbos for paying for parking at decks, bookstore interface, off-campus merchants and vending machines will not be available for meal plans, RamBucks, School of Business pay-for-print, dining dollars, housestaff or pediatric debit plans. Anyone with questions or who needs VCUCard services during this time should contact the VCUCard office at 827-2273 or the Technology Services Help Desk at 828-2227.

Posted by at 3:17 PM | Permalink

There will be loss of Internet connectivity through Network Virginia between 11:45 p.m. and 1 a.m. beginning on Thursday, March 8. Users connected to the internet during this time may lose connectivity to the Internet. If a user does lose their network connection during this event just close the web browser or application and try again in 5 minutes. Connections to web services originating from VCU on our own network will not be affected by this outage but may experience decreased response times during this maintenance event.

Network Virginia is one of two internet backbone service companies that provide internet service to VCU. Internet connectivity through Covanet/MCI, the second VCU internet provider, will be available during this time. Users may experience network slowness inside the VCU network during the maintenance window, but it is not expected. Please contact the Technology Services Help Desk with any questions at help@vcu.edu or 828-2227.

Posted by at 11:01 AM | Permalink

With the implementation of the new VCU phone system, some faculty and staff have new phone numbers. If your number is incorrect in the VCU directory on the web, then you can easily change it through Banner Self-Service (the same web site that you check for your pay and leave information). To access Banner Self Service, log into the myVCU portal and click on the "Banner Self Service for Employees" link in the Single Sign-on Links portlet. Once in Banner Self Service, just click on the Personal tab and update your office telephone number. This change will ensure that your correct contact information is displayed in the "People Search" on the VCU homepage as well as other directory databases. Please note that it will take a day or two for all subsidiary databases to be updated once the new information is entered into Banner Self Service. If you have any questions, please contact the Technology Services Help Desk at 828-2227.

Posted by at 9:05 AM | Permalink | Comments (0)

Enhance your computer software skills or learn how to select computer components for upgrades and purchases. Sign up for one of Technology Services short courses to expand your technology skills. We offer courses in the use of Microsoft office products, Macromedia software, research applications such as SAS and SPSS, and a new course on Computer Hardware. For a complete schedule of courses, go to VCU Training at http://www.pubinfo.vcu.edu/training/it/.

Posted by at 1:04 PM | Permalink | Comments (0)

On Friday, March 2, 2007 from 5pm to 12pm, Technology Services staff will be updating the portal software for the new daylight saving time that goes into effect on March 11. The portal will be unavailable during this time.

For more information about the new daylight saving time, click here.

Posted by at 12:48 PM | Permalink | Comments (0)