Blackboard Maintenance Complete - Friday, Sept 28th at 7:30 PM

Posted by at 8:05 PM | Permalink

Subject: Please note: Blackboard unavailable between 5pm and 5:30pm today (9/26/07)

Some of the Blackboard application servers will be stopped and started today (Wednesday, September 26, 2007) between 5pm and 5:30pm. You may be kicked off of the system during this time. We have put a change in place that requires a restart for the change to take effect. We hope this change will help with the problem of time-outs that some of you have been experiencing.

Your patience is greatly appreciated,
Blackboard Team

For further assistance contact:
Technology Services Help Desk
Phone: 828-2227
Email: blackboard@vcu.edu
Help ticket: http://www.ts.vcu.edu/helpdesk/
Blackboard FAQ: http://faq.vcu.edu/ts/

Posted by at 11:05 AM | Permalink

A Blackboard downtime will be observed from 4PM to Midnight, September 28, 2007.
Blackboard Maintenance is the second and fourth Friday of the month.

Posted by at 12:47 PM | Permalink

Beginning at 8 a.m. until 5 p.m. on Saturday, Sept. 22, there will be no wireless network connectivity in following areas: Brandt, Rhoads, Johnson Hall. This is to replace wireless network equipment that has been developing problems over the first few weeks of the semester. Please contact the Technology Services Help Desk at 828-2227 with any questions.

Posted by at 3:24 PM | Permalink

During October - November, faculty, staff, and affiliates will be required to have a strong eID password. If you have changed your password since April 6 2007, or if your password already meets the strong password requirements, you are not affected. Otherwise please visit the eID Manager site at http://eidmanager.vcu.edu/ to change your password and keep from being locked out. For assistance, contact the Help Desk, 828-2227.

Posted by at 1:07 PM | Permalink | Comments (0)

The new Lenovo Laptop Computer Program, G2G Mobile@VCU, is available to all faculty, staff and students at VCU. Whether you already own a G2G laptop, are thinking about one for your home or office or your program, G2G has specially priced and specially configured options for you. Learn about the location and capabilities of the on campus warranty repair shop, the scope of features and what’s included and why it’s among the best mobile computing deals on at VCU. To find out more about G2G Mobile@VCU, join us this Friday, September 21 in Cabell Library, room B-35. To register for this session, go to http://www.pubinfo.vcu.edu/training/it/course_detail.asp?ID=4835

Posted by at 11:52 AM | Permalink | Comments (0)

Access to VCU Mail Anywhere via web browsers is now available.

Posted by at 1:54 PM | Permalink | Comments (0)

E-Mail Services is currently working on access to VCU Mail Anywhere via http://webdirect.vcu.edu. and myVCU Portal. Users may connect to their mail at this time via the Lotus Notes client or via an IMAP connection. Please check this page for further updates.

Posted by at 11:41 AM | Permalink | Comments (0)

Emergency 9-1-1 calls are experiencing routing problems at some locations on the MCV campus. VCU Telecommunications and Verizon staff is currently on site assessing the situation. Please call VCU Police at 828-1234 for any emergency calls.

Posted by at 4:59 PM | Permalink

On Sunday, 9/16/07, from 7:30 a.m. until approximately 8:00 a.m., the University Computer Center will be performing monthly maintenance which will affect ImageNow services.

During this time, the ImageNow server will be unavailable.

Posted by at 12:33 PM | Permalink | Comments (0)

Scheduled maintenance will be performed on the E-mail system Saturday, September 15, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via your alternate server using an IMAP connection or the Notes client.

Posted by at 7:55 AM | Permalink

E-mail services will be performing a hardware and software upgrade on Domino server Beech Saturday and Sunday, September 15-16, 2007, beginning at 8 a.m. The VCU Mail Anywhere website and Quickplaces will not be available during this time.

Posted by at 1:55 PM | Permalink | Comments (0)

10:48 a.m. - A power outage in Brandt Hall has caused the building internet connection to not be available. Network Services is working to correct the problem. Please contact the Technology Services Help Desk should you need assistance at 828-2227.

Posted by at 10:44 AM | Permalink

On Saturday, 9/22/07, from 9:00 a.m. until approximately 9:30 a.m., the University Computer Center will be performing monthly maintenance which will affect ImageNow services.

During this time, the ImageNow server will be unavailable.

Posted by at 9:51 AM | Permalink | Comments (0)

The issues that were experienced over the past week with wireless connections in some residence halls appears to have been stabilized at this time. Network Services will continue to closely monitor the wireless network over the weekend.

A change has been made to the system that handles authentication into various systems this afternoon so that access to Blackboard, myVCU portal, Clean Access, Mail Anywhere, and other VCU resources should be stabilized at this time. VCU Computer Center staff will continue to work on this system and monitor it over the weekend. Please feel free to contact the Help Desk at 828-2227 or ResNet Technical Support for assistance.

Posted by at 4:55 PM | Permalink

E-Mail servers Cedar, Hickory, Sycamore, and Mimosa will be unavailable from 8 a.m. - 9 a.m. Saturday, September 8, 2007, while a software update is applied. This interruption will affect outbound mail routing for IMAP users and access to group/generic e-mail accounts. IMAP users may sign into VCU Mail Anywhere to send mail during this time.

Posted by at 9:46 AM | Permalink | Comments (0)

UPDATE2 (9/6/07 1:40 PM): The directory that supports the eID process was stabilized last night by 6 p.m. Another system used for authentication also experienced a problem with one of the authentication services which VCU Computer Center is working to resolve. There may be short, intermittent interruptions when logging onto some systems around campus and online. Again, these will be short interruptions so wait a few minutes and try to log in again. If a problem persists for you please contact the Technology Service Help Desk at 828-2227.

UPDATE (9/5/07 - 9:10 PM): The Help Desk has received many calls concerning network connectivity for wired and wireless connections to the VCU network tonight. It is believed that this problem is the known eID issue as posted earlier. VCU Computer Center staff are still working to find a solution. More information will follow when available.

ORIGINAL POST: The underlying system that supports VCU's eID is experiencing intermittent problems that affects a user's ability to log into any system that uses the eID for authentication into the system. The affected applications includes Blackboard, the myVCU portal, Mail Anywhere, and many other systems used by various departments around the University. VCU Computer Center staff is working with the vendor, Novell, to identify the problem and implement a solution. Until this time users may experience instances when they cannot log into applications that use the eID. These are short outages. If you experience a problem logging into a application wait a few minutes and try again. If you have any questions please contact the Technology Services Help Desk at 828-2227.

Posted by at 6:38 PM | Permalink

Access to instant messaging on Lotus Notes and VCU Mail Anywnere remains unavailable as maintenance is being completed.

Posted by at 11:47 AM | Permalink