Maintenance on the University Blackberry Enterprise Server Saturday, December 1, 2007, has been canceled.

Posted by at 3:45 PM | Permalink | Comments (0)

Be on the alert for an email that appears to be from the Virginia Credit Union. This is actually a Phishing scam that when the link is click directs you to a site in Russia. If you receive the email just delete it. Please contact the Technology Services Help Desk with any questions at 828-2227.

Posted by at 12:29 PM | Permalink

Scheduled maintenance will be performed on the E-mail system Saturday, December 1, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via your alternate server using an IMAP connection or the Notes client.

Posted by at 7:00 AM | Permalink

The Technology Services Help Desk online support system is unavailable. Staff have been notified and are working on the problem. Please contact the Help Desk at 828-2227 should you have any questions or need support. Thank you.

Posted by at 1:44 PM | Permalink

Network Services will be upgrading the wireless network on December 4 in the residence halls so that users will be required to authenticate using Clean Access in much the same way they currently authenticate to the network via a hard wire connection. Click here for more information concerning Clean Access. During the upgrade between 6 a.m. and 8 a.m., users might experience a brief period where they are unable to log into the wireless network. Please contact the Technology Services Help Desk with any questions at 828-2227.

Posted by at 8:52 AM | Permalink

Scheduled maintenance will be performed on the Oak e-mail servers Saturday, November 24, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail will be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via your alternate server using an IMAP connection or the Notes client.

Posted by at 2:57 PM | Permalink | Comments (0)

A new circuit is being added to the Cabell Library power grid Friday night. We are planning for only a 15 minute window of network outage during this time from 9 p.m. to 9:15 p.m. As a result users may experience intermittent network, wireless, and phone outages during this time. Buildings in the Southern Franklin Street houses to the North Side of Floyd and from Harrison to Belvidere Street will be affected. Please contact the Technology Services Help Desk at 828-2227 with any questions.

Posted by at 4:08 PM | Permalink

A patch to the online support ticket system for the Technology Services Help Desk will cause the system to be unavailable from 7 a.m. until 8 a.m. Monday Morning. For any questions please contact the Help Desk at 828-2227.

Posted by at 4:02 PM | Permalink

The MCV campus telephone handsets will reboot on Thursday, November 15th between 10 p.m. and midnight. If the telephone set is in use the call will be dropped. This reboot is needed to set the telephone handsets so they will reboot automatically in the future after a network or power outage. Please call the Technology Services Help Desk at 828-2227 should you have any questions. Thank you.

Posted by at 1:53 PM | Permalink

On Sunday, November 18, 2007, from approximately 7:30 a.m. to 8:00 a.m., the UCC will be performing maintenance on the ImageNow system. ImageNow will not be available during this scheduled maintenance window.

Posted by at 8:16 AM | Permalink

Scheduled maintenance will be performed on the E-mail system Saturday, November 17, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via your alternate server using an IMAP connection or the Notes client.

Posted by at 7:00 AM | Permalink

UPDATE: 3rd floor network connectivity has been returned. Network Services is continuing to work on the problem for 2nd floor of Sanger Hall. They hope to have the problem resolved by morning (Nov. 13).

Network Services is reporting that Sanger Hall 2nd & 3rd floors are without network connectivity due to a water leak in the main communications closet. Staff is working to correct the problem. Please contact the VCU Technology Services Help Desk at 828-2227 with any questions. Thank you.

Posted by at 1:46 PM | Permalink

The myVCU portal is experiencing intermittent problems with logging in. If you try to log in but are unable to do so please what a few minutes and check back. Technology Services staff is working to correct the problem. Please contact the Technology Services Help Desk at 828-2227 with any questions. Thank you.

Posted by at 9:59 AM | Permalink

The ImageNow maintenance scheduled for today, 11/10/07, has been completed and ImageNow is available for login and use.

Posted by at 12:17 PM | Permalink

UPDATE: We want to thank everyone who volunteered to participate in the staff focus groups. Both sessions are filled. Faculty & student focus groups will be taking place after the beginning of the spring semester.

If you’re staff & answered yes, you’ll want to register today for one of the Technology Services’ Focus Groups being held on Monday, December 3rd (9am-http://www.pubinfo.vcu.edu/training/it/course_detail.asp?ID=5237 or 11am- http://www.pubinfo.vcu.edu/training/it/course_detail.asp?ID=5238 ). There is a 21/per session limit! We are in the process of redesigning our website (www.ts.vcu.edu) to be more useful and informative for the VCU community and we need input from faculty, staff, and students on their wants, needs and desires. The 12/3 meetings are for STAFF ONLY—we’ll meet with faculty & students next Semester. Susan Gunn of Working Dynamics will moderate the groups; she is great at working with these type of groups and will keep it interesting. Remember the 12/3 session is for STAFF only and there is a 21/per session limit, so register today! Don't forget you will get your FREE $5 Starbucks Gift Card for participating and refreshments will be served! The Focus Groups will be held in the Center for Teaching Excellence Conference Room, located on the 4th floor of Cabell Library.

Posted by at 11:00 AM | Permalink

An update to the eID authentication system beginning at 6 p.m. on Friday, Nov. 9, may cause a brief disruption for users who are trying to log into systems such as Mail Anywhere, myVCU portal, and any other system that uses the eID to log a user in. This should be a brief interruption so if you experience a problem wait a few minutes and try again. Users already logged into systems should not experience any problems.

Should you experience ongoing problems lasting 30 minutes or more, please contact the Technology Services Help Desk at 828-2227.

Posted by at 10:39 AM | Permalink

On Saturday, November 10, 2007, we will be performing maintenance on the ImageNow system. ImageNow will not be available during this scheduled maintenance window.

Posted by at 2:16 PM | Permalink | Comments (0)

A Blackboard downtime will be observed from 4PM to Midnight, November 9, 2007.
Blackboard Maintenance is the second and fourth Friday of the month. Maintenance completed at 10:35pm.

Posted by at 11:16 AM | Permalink