The Blackboard Maintenance Downtime started at midnight and the system was back up by 03:20pm on Wednesday, 12/26/07.

The Blackboard Team

Posted by at 3:21 PM | Permalink

The Technology Services Help Desk will be available during the Winter Break. The hours of availability are as follows:

Wed 12/19 7:30-6:30
Thurs 12/20 7:30-6:30
Fri 12/21 CLOSED
Sat 12/22 CLOSED
Sun 12/23 CLOSED
Mon 12/24 CLOSED
Tue 12/25 CLOSED
Wed 12/26 8:30-5:30
Thurs 12/27 8:30-5:30
Fri 12/28 8:30-5:30
Sat 12/29 10-2
Sun 12/30 1-4
Mon 12/31 8:30-5:30
Tues 1/1 CLOSED

Happy Holidays!

Posted by at 4:16 PM | Permalink

The 2007 Technology Guide is available in PDF form online for download. Find all you need to know to traverse the technology landscape at VCU. Click here to get your copy today! We have some copies still available. Contact Hope Adams (804) 828-3653 if you would like a copy or download it today.

Posted by at 10:39 AM | Permalink

On December 31, 2007, the VCU Symantec update server will be shut down. This means that anyone still running the Symantec anti-virus application that was previously provided by VCU will no long receive virus definition updates. VCU Technology Services now provides the Sophos anti-virus software that is available from the software downloads page. The Sophos product also provides anti-spyware protection as well. Please contact the Technology Services Help Desk at (804) 828-2227 with any questions.

Posted by at 10:31 AM | Permalink

Network Services will be taking advantage of the Winter Break to perform various updates and other work on the VCU network. This work will help provide additional security and reliability for VCU resources. If you experience any problems with the network over the break please contact the Technology Services Help Desk at (804) 828-2227. Thanks and Happy Holidays!

Posted by at 10:26 AM | Permalink

The Blackboard system will NOT be available all day (12:01am to 11:59pm) on Wednesday, December 26 2007 for hardware maintenance. The software is not changing.

Posted by at 9:24 AM | Permalink

Access to e-mail via IMAP is currently unavailable on Aspen3. Aspen3 users can connect to their alternate server, Oak3, or via the Notes client or VCU Mail Anywhere. Please call the Technology Services Helpdesk for further assistance at 828-2227.

Posted by at 11:54 AM | Permalink | Comments (0)

Access to all e-mail servers should now be available. If you experience difficulty accessing e-mail, please call the Technology Services Helpdesk at 828-2227.

Posted by at 5:38 PM | Permalink | Comments (0)

E-mail Services is working to bring Aspen and Oak Faculty Staff e-mail servers back on line. A status will be posted here when the servers are available.

Posted by at 4:25 PM | Permalink | Comments (0)

There have been reports of problems connecting to the VCU network from some areas of the Monroe Park campus. This outage seems to be affecting voice over IP phones as well as computer network connectivity. Network Services is aware of the problem and working to resolve. Please contact the Help Desk at 828-2227 with any questions.

Posted by at 11:28 AM | Permalink

E-Mail Services is working to bring Aspen3 on-line. User can connect to their alternate server, Oak3, via the Notes client or and IMAP connection. Please contact the Technology Services Helpdesk at 828-2227 for further assistance.

Posted by at 7:06 AM | Permalink | Comments (0)

Scheduled maintenance will be performed on the E-mail system Saturday, December 15, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via your alternate server using an IMAP connection or the Notes client.

Posted by at 7:00 AM | Permalink

Beginning on December 4, all users of the University approved virtual private network (VPN) application to access secure University resources via the internet must comply with the Clean Access initiative at the University. The Clean Access system will ask the VPN user to download the Clean Access Agent application that ensures the user's computer has sufficient virus protection and system updates installed before that machine can access the network. If a computer is found to not meet the these requirements the users is informed about what they need to do to update their computer to meet these specifications. This ensures safe computing on the VCU network for everyone and assists in protecting all of our sensitive data. For more information on Clean Access go to www.ts.vcu.edu/security/ca/ or contact the Technology Services Help Desk at 828-2227.

Posted by at 12:18 PM | Permalink