UPDATE (3/3/08): A second phishing scam aimed at the VCU community with the subject of "UPGRADE YOUR VCU MAIL ACCOUNT NOW" has appeared. As with the phishing scam email from late last week (See Below), this email is not an official VCU message and should be deleted immediately. Please contact the Technology Services Help Desk at 828-2227 with any questions or if you have responded to this email with personal information for assistance.

Many members of the VCU community have received a phishing scam email with the subject line of "Verify And Update Your Vcu Email". Please do not respond to this email and delete it immediately from your account. This is not an official email from VCU. Please contact the Technology Services Help Desk at 828-2227 with any questions or if you have responded to this email with personal information for assistance. Thank you.

Posted by Sam Kennedy at 7:31 AM | Permalink

For your planning purposes, we would like to alert you that on Sunday, March 2, 2008, from 10:00 a.m. to approximately 1:00 p.m., we will be performing maintenance on the ImageNow system.

ImageNow will not be available during this maintenance window.

Posted by Eric Doersch at 1:06 PM | Permalink

An upgrade to the VCU Technology Services Help Desk Ticket system will take place beginning Friday, March 7th at 6:30 am and should be completed by early Monday morning, March 10th. While the server is being upgraded, the ticket system will not be available for use. If you have a technology problem to report during that time, please email help@vcu.edu or call the Technology Services Help Desk at 828-2227. We apologize for any inconvenience this may cause.

Posted by Hope Adams at 10:40 AM | Permalink

Scheduled maintenance will be performed on the E-mail system Saturday, March 1, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via your alternate server using an IMAP connection or the Notes client.

Posted by James Pociluyko at 5:16 AM | Permalink | Comments (0)

For your planning purposes, we would like to alert you that on Wednesday, February 20, 2008, we will need to stop ImageNow services from 4:00 p.m. until Midnight. ImageNow will be unavailable during this window.

Posted by Eric Doersch at 4:26 PM | Permalink | Comments (0)

Inbound and outbound e-mails are that were queueing at the university's Ironport appliances are now arriving and going outbound as expected. Ironport acts as the spam/virus filter system for the university's e-mail traffic. VCU Computer Center staff continue to investigate the issue that caused e-mail delays earlier today.

Posted by Connie Lowery at 2:41 PM | Permalink | Comments (0)

Blackboard Downtime Maintenance - Friday, February 22, 2008 – 4pm to midnight. Blackboard Maintenance is the second and fourth Friday of the month.

Regards,
The Blackboard Team

For further assistance contact:
Technology Services Help Desk Contact Information
Phone: 828-2227
Email: blackboard@vcu.edu
Help ticket: http://www.ts.vcu.edu/helpdesk/
Blackboard FAQ: http://faq.vcu.edu/ts/

Posted by Sheila Chandler at 5:04 PM | Permalink

E-mail Services is aware of and working on an issue related to replies and attachments using a Firefox web browser. As an alternative, please use Internet Explorer to access VCU Mail Anywhere until this issue is resolved.

Posted by Connie Lowery at 10:26 AM | Permalink | Comments (0)

The University Computer Center and Imagenow Support are working to bring the production Imagenow server back online. As a result, we are operating under our failover ImageNow system. If any issues should arise, please contact Eric Doersch at 828-0377.

Posted by Eric Doersch at 7:41 AM | Permalink | Comments (0)

Banner Forms (INB) as well as the employee and student Self-Service modules will not be available from midnight Friday, February 15 until Sunday, February 17. The main Banner database will be upgraded to a new version of Oracle during this time. Please contact the Technology Services Help Desk at 828-2227 or help@vcu.edu with any questions. Thank you.

Posted by Sam Kennedy at 7:53 AM | Permalink

Scheduled maintenance will be performed on the E-mail system Saturday, February 16, between 8:00 a.m. and 1:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via your alternate server using an IMAP connection or the Notes client.

Posted by James Pociluyko at 5:15 AM | Permalink | Comments (0)

Earlier issues with nationwide Blackberry service have been resolved. Pending mail should have arrived on Blackberries. Mail sent from Blackberries that failed can be resent at this time.

Posted by Connie Lowery at 6:53 PM | Permalink | Comments (0)

There is an issue with the nationwide Blackberry network at the present time. Some users may experience delays in mail delivery. Any mail sent to your Notes account will be queued on the VCU Blackberry Enterprise Server for delivery to your Blackberry handheld as soon as the Blackberry network is available.

From RIM Blackberry Support:

Symptoms you MAY experience: Blackberry users may be unable to send/receive messages or may have difficulty connecting to the network.
Estimated time of repair: Unknown

RIM Technicians are working towards resolution as quickly as possible. We apologize for any inconvenience that this may cause. Thank you for your patience as we work towards resolving this issue.

Posted by Marie Scott at 4:44 PM | Permalink | Comments (0)

The Blackboard maintenance was completed Saturday, Feb 9, at 8 am. This maintenance did not change any features in Blackboard. The database was moved to a newer disk storage device. If you see any problems please report them to blackboard@vcu.edu or call the Help Desk at 828-2227.

Regards,
The Blackboard Team

Posted by Sheila Chandler at 7:31 AM | Permalink

The Blackboard maintenance has not completed. This message will be updated at approximately 8am.

Sorry for any inconvenience,
The Blackboard Team

Posted by Sheila Chandler at 2:32 AM | Permalink

The portal downtime scheduled for this Friday, February 8 has been postponed. It will be rescheduled at a future time.

Thanks,
myVCU Portal Team

Posted by Hugh Eaves at 10:51 AM | Permalink | Comments (0)

The portal will be down for maintenance from 4pm to 6pm on Friday February 8. During this time, a page will be available at http://my.vcu.edu with links to the main applications, but you will need to login to each application manually using your eID and password.

Posted by Hugh Eaves at 12:11 PM | Permalink | Comments (0)

For your planning purposes, we would like to alert you that on Sunday, February 17, 2008, from 8:00 a.m. to approximately Noon, we will be performing maintenance on the ImageNow system. ImageNow will not be available during this maintenance window.

Posted by Eric Doersch at 7:53 AM | Permalink | Comments (0)