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The construction crew working on the new School of Dentistry addition have cut the network cable to Lyons Dental Building. Network Services is working to implement a solution but this may take days to finalize. Please contact the Technology Services Help Desk with any questions or concerns at 828-2227. Thank you.
Blackboard Maintenance was completed on Friday, March 28, 2008 at 10:15pm. If you experience any problems please report them to blackboard@vcu.edu.
Thank you,
Blackboard Team
blackboard@vcu.edu
A Blackboard downtime will be observed from 4PM to Midnight, March 28, 2008.
Blackboard Maintenance is the second and fourth Friday of the month.
NOTE: Blackboard maintenance dates for MAY will be modified
The downtime schedule for the month of May will NOT be the second and fourth Friday due to finals and the end of the spring semester for the majority of VCU.
Start Date/Time:
Friday, May 16 at 4:00 PM.
End Date/Time:
Saturday, May 17 – we will have an estimate of the end time by the end of April.
Regards,
Blackboard Team
For further assistance contact:
Technology Services Help Desk Contact Information
Phone: 828-2227
Email: blackboard@vcu.edu
Help ticket: http://www.ts.vcu.edu/helpdesk/
Blackboard FAQ: http://faq.vcu.edu/ts/
Bb Training/Instructional Assistance
http://www.pubinfo.vcu.edu/training/it/search.asp (enter Keyword: Blackboard)
Center for Teaching Excellence - http://www.vcu.edu/cte/
Access to the LANDesk servers and database may be temporarily interrupted Friday, March 28 from 5AM to 6AM while Networking Service's hardware at UCC is being upgraded.
All systems should be back online by 6AM.
There will be database maintenance performed on Wednesday, March 26 between 6am and 7am. Access to LANDesk may be interrupted during this time.
All systems should be back online by 7am.
There will be maintenance performed on some of the LANDesk servers on Tuesday, March 25 between 8am and 9am.
Service should be restored by 9:00 AM at the latest.
There will be maintenance performed on some of the LANDesk servers on Wednesday, March 19 between 8am and 9am.
Service should be restored by 9:00 AM at the latest.
Network Services is reporting an issue with a router on the VCU network. Two cards in this router need to be swapped out to ensure network operation. This has been scheduled for 5 a.m. on Tuesday, March 18, and should be completed by 6 a.m. Should these router cards fail before the scheduled work in the morning the University will lose internet access as well as access to internal systems such as Blackboard, VCU MailAnywhere, and the myVCU portal. If a failure does take place the cards will be replaced immediately. Please contact the Technology Services Help Desk at 828-2227 with any questions or concerns.
Blackboard Maintenance was completed on Saturday, March 15, 2008 at 9:45am. The Blackboard application was not changed and the user interface was not changed. The back-end database was updated and patched. If you experience any problems please report them to blackboard@vcu.edu.
Thank you,
Blackboard Team
blackboard@vcu.edu
Scheduled maintenance will be performed on the E-mail system Saturday, March 15, between 6:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server until 9 a.m. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via your alternate server using an IMAP connection or the Notes client. Access to the archive server (Cypress), Sametime instant messaging server (Spruce), and group account servers (Sycamore-Mimosa) will be unavailable from 8 a.m. - 12:00 p.m.
Bb problem resolved - March 11 - 10:25am
Due to an unexpected problem, the Bb system was taken down on Tuesday, March 11 at 10:00am it was back up at 10:25am.
Sorry for the inconvenience,
The Blackboard Team
blackboard@vcu.edu
Due to an unexpected problem with the Blackboard system it needs to be taken down. We will post another message when we have an estimate of how long the fix will take.
Sorry for the inconvenience,
The Blackboard Team
blackboard@vcu.edu
The Remedy Help Desk Ticketing System is operational again. Note, the Help Desk Online Support link in the myVCU portal is not operational at this time. The Remedy System Administrator is troubleshooting this issue. If you have any problems, please let the Help Desk know by calling 828-2227 or email us. Sorry for any inconvenience this may cause you.
The portal will be down for maintenance from 4pm - 8pm on Friday March 14, 2008. During this time, links will be provided to the main VCU applications, but customized content (favorites, etc.) will not be available.
Topics covered in this blog entry:
• Blackboard Downtime Reminder – Friday, March 14, 4pm to noon on Saturday, March 15
• NOTE: Blackboard maintenance dates for MAY will be modified
Blackboard Downtime Reminder – Friday, March 14, 4pm to noon on Saturday, March 15
Blackboard will be down for maintenance this Friday evening and Saturday morning:
Start Date/Time:
Friday, March 14 at 4:00 PM.
End Date/Time:
Saturday, March 15 at 12:00 PM.
Scheduled maintenance is observed on the 2nd and 4th Friday of the month.
Note the exception in May.
NOTE: Blackboard maintenance dates for MAY will be modified
The downtime schedule for the month of May will NOT be the second and fourth Friday due to finals and the end of the spring semester for the majority of VCU.
Start Date/Time:
Friday, May 16 at 4:00 PM.
End Date/Time:
Saturday, May 17 – we will have an estimate of the end time by the end of April.
During the May 16 downtime we will upgrade the system from the current version of 7.1 to 7.3. This upgrade WILL NOT take a week, like last year!
The latest information we have from the Registrar’s office is the ‘tentative’ date grades will be due in Banner is May 13, 2008.
Regards,
Blackboard Team
For further assistance contact:
Technology Services Help Desk Contact Information
Phone: 828-2227
Email: blackboard@vcu.edu
Help ticket: http://www.ts.vcu.edu/helpdesk/
Blackboard FAQ: http://faq.vcu.edu/ts/
Bb Training/Instructional Assistance
http://www.pubinfo.vcu.edu/training/it/search.asp (enter Keyword: Blackboard)
Center for Teaching Excellence - http://www.vcu.edu/cte/
On Sunday, March 9, 2008, from 9:00 a.m. to 6:00 p.m., we will be performing maintenance on the ImageNow system. ImageNow will not be available during this maintenance window.
The Sametime Instant Messaging server is now available.