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The student e-mail servers will undergo a memory upgrade on Saturday June 28, 2008 from 8:00 am - 1:00 pm. One Solaris server will be upgraded at a time. During the upgrade, HTTP will failover to the secondary server. IMAP users should connect to their secondary IMAP server. This affects VRAM1-VRAM6; VRAM1c-VRAM6c; VRAM7-VRAM12 and VRAM7c-VRAM12c.
Two trojan horse pieces of software have been found recently that may put a Apple Mac OS X user's computer at risk. One in particular is of concern and has resulted in a number of security sites such as SecureMac and Sophos, Inc. to issue notices to users to be aware of this malicious software.
One work around until Apple releases a security update is for a user to start up the Terminal.app program located on all Mac's and issue the following command:
sudo chmod -s /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAgent
This command should not contain any line breaks. Once the command is entered the user is asked for their password. This command disables the Remote Desktop Agent on the Mac so that the Trojan cannot gain access to sensitive data. As always, never download and install any software from the internet that is not from a known trusted site.
Please contact the Technology Services Help Desk with any questions at 828-2227.
Email Services is working with Lotus Support to identify the issue that is causing intermittent outages on Faculty Staff Email Servers Aspens/Oaks. At this time, access to email via VCU Mail Anywhere is available. Updates will continue to be posted.
Technology Services will be upgrading the online support request system beginning Friday, June 27th and is expected to be back online Monday, June 30th. While the system is being upgraded support requests will only be available by telephone, email or via the Help Desk service counter. Please contact the Help Desk with any questions at 828-2227 or by email. We appreciate your support while we make improvements to the system.
Self Service Banner is not available at the moment due to a hardware issue. The issue is being addressed and resolution is expected by 3 PM.
Scheduled maintenance will be performed on the E-mail system Saturday, June 21, between 8:00 a.m. and 2:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via your alternate server using an IMAP connection or the Notes client.
On Sunday, June 15, 2008, from 10:00 a.m. to approximately 10:30 a.m., the UCC will be performing maintenance on the ImageNow server. ImageNow will not be available during this scheduled maintenance window.
Server maintenance will occur on all LANDesk servers between 6 am and 7am on June 12. All services should be restored by 7am.
The IT Professionals Technical Forum is Thursday, June 12th at 10:30 a.m. The two sites are Cabell B35 and Sanger B1-020. We look forward to seeing you there. The agenda for this month's meeting follows:
- Welcome (Sam Kennedy)
- G2G Update (Isac Crouch)
- SPSS licensing (Joanne Einsmann)
- Server Provisioning Team Overview (Sean O'Keefe)
- Questions?
On Sunday, June 8, Network Services will be moving a connection currently on the Verizon system to VCU-hosted fiber between the Monroe Park and MCV campuses. This work will take place between 7 a.m. and 9 a.m. There may be a momentary interruption for users while the connections are moved. Please contact the Technology Services Help Desk with any questions at 828-2227.
Status - June 8, 2008 2:00 PM Oak servers are available.
Status - June 7, 2008 2:00 PM. Aspens servers are available.
There will be an extended maintenance window on Faculty/Staff Email Servers Aspens/Oaks June 7-8, 2008. Service to the Aspen servers will be unavailable from 8 a.m. - 1 p.m. Saturday, June 7. Service to Oak servers will be unavailable Sunday, June 8, from 8 a.m. -1 p.m. Access to your email via your alternate server should be available when accessing via VCU Mail Anywhere, or via your alternate server with the Notes client or IMAP. Email delivery to Blackberries will not be disrupted. Please contact the HelpDesk at 828-2227 for further assistance.
Between 6 a.m. and 6:15 a.m. on Wednesday, June 4, 2008, users in the School of Engineering will experience a brief loss of internet connectivity while a network link is moved from Verizon services to VCU-hosted fiber. ePhone telephone sets will also be affected. Move will take less than 1 minute. This will not affect Engineering-East building. Please contact the Technology Services Help Desk at 828-2227 for any issues regarding this upgrade. Thank you.
Faculty Staff Email Server Oak2 is currently unavailable. Users should connect to their alternate server, Aspen2. For assistance, please contact the Helpdesk at 828-2227.