Email Services is working to bring Oak4 back on-line. Users can connect to their alternate server, Aspen4, via the Notes client or an IMAP client. Please contact the Helpdesk at 828-2227 for further assistance.

Posted by Connie Lowery at 11:39 AM | Permalink | Comments (0)

Email Services is working to bring Aspen4 back on-line. Users should connect to their alternate server, Oak4, via the Notes client or IMAP. Please contact the Helpdesk at 828-2227 for additional assistance.

Posted by Connie Lowery at 12:13 PM | Permalink | Comments (0)

The Secondary servers that resolve internet addresses is currently experiencing high processor utilization. This is affecting VCU's ability to resolve outside internet addresses. VCU Network Services is evaluating the situation. Please contact the VCU Help Desk (828-2227, help@vcu.edu) should you have any questions or require assistance.

Posted by Sam Kennedy at 2:55 PM | Permalink

Blackboard Maintenance - Friday, September 26, 2008 – 4pm to midnight. Blackboard Maintenance is the second and fourth Friday of the month.

If unforeseen circumstances cause the system to be down past midnight updates will be posted to the Blackboard system announcement blog at:

http://blog.vcu.edu/blackboard/

Regards,
The Blackboard Team

For further assistance contact:
Technology Services Help Desk Contact Information
Phone: 828-2227
Email: blackboard@vcu.edu
Help ticket: http://www.ts.vcu.edu/helpdesk/
Blackboard FAQ: http://faq.vcu.edu/ts/

Bb Training/Instructional Assistance
http://www.pubinfo.vcu.edu/training/it/search.asp (enter Keyword: Blackboard)
Center for Teaching Excellence - http://www.vcu.edu/cte/

Posted by Eric Harvey at 9:55 AM | Permalink

IMAP service has been restored on Aspen after a server restart at 5:30 PM. Users may now connect via IMAP to Aspen as their primary server. Reminder -- All e-mail servers will be undergoing maintenance tomorrow morning between 8 AM - 1 PM. Check the alert for status.

Posted by Joe Lichtenstein at 2:20 PM | Permalink

UPDATE: The Sophos system appears to be back online and virus definitions can now be downloaded. It may take some time for the server and clients to catch up. Please contact the VCU Help Desk (828-2227, help@vcu.edu) if you experience any additional problems related to this event.

The system that handles the downloading of virus definitions to computers running the Sophos Anti-virus application provided by VCU is currently experiencing issues. User's who have the Sophos Anti-virus client on their computer may find their PC to be unresponsive as the client attempts to download virus definitions from the server. In most cases the computer will become responsive after a short wait and the user can continue to work with their PC. There is nothing that can be done at the PC level to resolve this issue. Technology Services staff is working on a solution so please check back here for updates.

Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions concerning this issue.

Posted by Sam Kennedy at 8:01 AM | Permalink

The system that functions at VCU's eID authentication service is experiencing operational issues this morning. VCUCC staff are working on a solution but no estimated time to completion is available at this time. This may affect users logging into the myVCU portal, VCU Mail Anywhere, Blackboard or other systems utilizing eID to authenticate a user. Since this is an intermittent problem we are suggesting that if a user experiences a problem logging into service, they should wait 5 to 10 minutes and then try to log back in again.

Please check back here for updates. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions.

Posted by Sam Kennedy at 12:08 PM | Permalink

All servers are available at this time. Individual databases may be undergoing consistency checks. If a consistency check warning is received, you may access your email via your secondary server.

Posted by James Pociluyko at 8:18 AM | Permalink

Email Services is working to bring Oak2 back on line. Users should connect to their alternate server, Aspen2, via the Notes client or an IMAP client.

Posted by Connie Lowery at 3:18 PM | Permalink | Comments (0)

UPDATE (9/15/08): Network Services has restored the internet gateway. Service should be normal at this time. Please contact the VCU Help Desk (828-2227, help@vcu.edu) to report any additional systems or access problems.

UPDATE (9/14/08): Network Services is still working to resolve the internet gateway problem. They believe they have narrowed it down and are working with a vendor to resolve. Still no estimate as to when the gateway will be brought back online.

Network Services has reported that one of VCU's two internet gateways to the network outside of the University is down. This appears to be a problem outside of VCU. Network Services staff is working to resolve the problem. Connectivity to the outside network is available via our second internet connection but users may experience slower connection speeds until the problem is resolved. No estimate has been given as to when the issue will be resolved. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions.

Posted by Sam Kennedy at 2:52 PM | Permalink

Server maintenance will occur on all LANDesk servers between 5 am and 7am on Friday, September 12. All services should be restored by 7am.

Posted by Mary Young at 11:30 AM | Permalink

On Sunday, September 14, 2008, from 10:00 a.m. to approximately 10:30 a.m., the UCC will be performing maintenance on the ImageNow server. ImageNow will not be available during this scheduled maintenance window.

Posted by Eric Doersch at 7:33 AM | Permalink

Network Services will be testing a portable generator on one of the primary communications closets between 6 a.m. and 6:30 a.m. on Friday, September 12th. Power will be switched from regular building power to the portable generator. This is being done in order to prepare for possible power outages. Although a network outage is not expected, one may briefly occur and would affect the southern West Broad Street to northern Franklin Street corridor from Harrison to Belvidere as well as Broad and Belvidere Housing.

Please contact the VCU Help Desk (828-2227, help@vcu.edu) to report any network access problems after this test is completed if you do not have network access.

Posted by Sam Kennedy at 5:03 PM | Permalink

The VCU Computer Center is reporting a power failure to the server rack that houses the Help Desk online support ticket system. VCUCC staff are working to resolve the problem.

Please contact the Technology Services Help Desk (828-2227, help@vcu.edu) for assistance or to report any additional systems or access problems.

Posted by Sam Kennedy at 4:51 PM | Permalink

Blackboard Maintenance - Friday, September 12, 2008 – 4pm to midnight. Blackboard Maintenance is the second and fourth Friday of the month.

If unforeseen circumstances cause the system to be down past midnight updates will be posted to the Blackboard system announcement blog at:

http://blog.vcu.edu/blackboard/

Regards,
The Blackboard Team

For further assistance contact:
Technology Services Help Desk Contact Information
Phone: 828-2227
Email: blackboard@vcu.edu
Help ticket: http://www.ts.vcu.edu/helpdesk/
Blackboard FAQ: http://faq.vcu.edu/ts/

Bb Training/Instructional Assistance
http://www.pubinfo.vcu.edu/training/it/search.asp (enter Keyword: Blackboard)
Center for Teaching Excellence - http://www.vcu.edu/cte/

Posted by Jana Avery at 2:32 PM | Permalink | Comments (0)

Scheduled maintenance on the email servers for Saturday, September 5, 2008, has been canceled.

Posted by Connie Lowery at 10:02 AM | Permalink

Email Services is working to bring Vram10-10c back online. They should be available before 7 a.m.

Posted by Connie Lowery at 6:30 AM | Permalink | Comments (0)

Email Services is working to resolve issues which have made Oak4 unavailable intermittently throughout the day. Users may connect to their altnerate server, Aspen4, via the Notes client software or IMAP. Please contact the Technology Services Helpdesk at 828-2227 if further assistance is needed.

Posted by Connie Lowery at 3:21 PM | Permalink | Comments (0)