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The myVCU portal will be unavailable from 9 p.m. until 10 p.m. Friday, October 31st, night as the system is rebooted in preparation for the new email portlet to be brought online. Please contact the VCU Help Desk (828-2227, help@vcu.edu) for any questions related to this maintenance.
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http://www.ts.vcu.edu
http://www.twitter.com/vcutechservices
Email Services is working to bring Oak4 back on-line. Users can connect to their alternate server, Aspen4, via the Notes client or IMAP.
Email Services is working to bring Oak3 back on-line. Users can connect to their alternate server, Aspen3, via the Notes client or IMAP.
Email Services is working to bring VRAM10 back on-line. Students may connect to their alternate server via IMAP, vramimap10c.vcu.edu, or via the web automatically.
Email Services is working to bring Vram2c back on-line. Users can connect to their alternate server, Vram2, via the Notes client or IMAP.
Email Services is working to bring Aspen4 back on-line. Users can connect to their alternate server, Oak4, via the Notes client or IMAP.
Scheduled maintenance will be performed on the E-mail system Sunday, November 2, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via your alternate server using an IMAP connection or the Notes client.
Banner Self Service & Forms (INB) will be down for approximately one hour Wednesday night, October 29, beginning at 6:00 p.m. This period of unavailability is needed to change the network settings between Banner and network storage devices that have caused unplanned outages recently. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions concerning this event.
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Email Services is working to bring VRAM5c back on-line. Students may connect to vramimap5.vcu.edu or automatically via the web.
VCU users are reporting that they have received emails with a subject of "Re: Upgrade Notification". These messages claim to be from the ""Webmaster@vcu.edu"
Passwords must be kept secret and must not be shared.
and
Passwords must not be inserted into email messages or other forms of electronic communication...
If you receive this email, or one like it, please delete it and do not respond to it.
It's Cyber Security Awareness Month. For more information security announcements, tips, policies and for information on this month's iPod Nano giveaway, visit infosecurity.vcu.edu.
Email Services is working to bring faculty staff email server Oak back on-line. Users can connect to their alternate server, Aspen, via the Notes client.
At this time, IMAP is unavailable on aspen.vcu.edu. Aspen users may connect to oak.vcu.edu this afternoon if IMAP service is required, or users may also connect via VCU Mail Anywhere or the Notes client software. Please contact the Helpdesk at 828-2227 for additional assistance.
Maintenance to the backup storage system will cause some shared drives and online resources to not be available on Sunday, October 26, from 8 a.m. until approximately 4 p.m. Systems affected include Blackboard & the online Help Desk ticket application as well as various Windows and Solaris servers including:
-ROSE
-LILAC
-TULIP
-NIGHTSHADE
-CARNATION
Please contact the VCU Help Desk (828-2227, help@vcu.edu) for any problems reconnecting to servers or accessing services after this maintenance window is complete.
Email Services is working to bring Vram1c and Vram10c back on-line. Users will automatically connect to their alternate server via the web, or can switch to their alternate server, vramimap1.vcu.edu or vramimap10.vcu.edu via Imap.
COMPELTE - An out-of-band patch from Microsoft will be installed on the LANDesk web, core, and database servers this Friday, 10/24. Some LANDesk services may be down temporarily while this patch is being applied. All services are expected to be restored by 8AM.
Student email server VRAM8c is currently unavailable. Students may connect to their alternate server, vramimap8.vcu.edu via IMAP, or automatically via the web.
UPDATE: The staff was able to restore the system faster than expected. Banner Self Services and Banner Forms (INB) are back online.
The entire Banner system including Banner Self Service for faculty, staff, and students is currently offline due to a hardware communications failure. The initial estimate is that the system will not be available until 2:30 p.m. this afternoon. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions.
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Student email server VRAM10c is unavailable for a short time, users can connect to their alternate server, VRAMIMAP10.vcu.edu or automatically via VCU Mail Anywhere.
Email Services is working to bring Oak3 back on-line. Users can connect to their alternate server, Aspen3, via the Notes client or IMAP.
Email Services is working to bring this student email servers back on-line. Students should connect to their alternate server via IMAP or automatically via VCU Mail Anywhere.
Email Services is working to bring Oak2 back on-line. Users can connect to their alternate server, Aspen2, via the Notes client or IMAP.
Blackboard will be taken down 6:00 AM, Sunday, October 26th, for vital disk and storage network maintenance. This has been changed from the original posting of 8AM. It's possible that the system will be down until 4:00 PM. If unforeseen circumstances cause the system to be down past 4:00 PM, updates will be posted to the Blackboard system announcement blog.
Regards,
Blackboard Team
The City of Richmond is working to repair water mains in Downtown Richmond this Saturday, October 25, beginning at 6 p.m. Some pipes may supply chillers at the VCU Computer Center at 900 East Main Street. It is possible, though unlikely, that servers in the VCU Computer Center will need to be brought down due to this maintenance. Virtually all systems that provide online services such as the VCU homepage, Blackboard, myVCU portal, Mail Anywhere, and Library systems could be unavailable if the VCU Computer Center is forced to shut down servers. The main VCU homepage at www.vcu.edu should still be up but if you are unable to get to this page the alternate VCU website at www.vcuopen.org will be available with updated information.
Please contact the VCU Help Desk (828-2227, help@vcu.edu) should you have any questions.
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Email Services is currently working on Oak4. Users should connect to their alternate server, Aspen4.
Email Services is currently working on email server Aspen4. Users can connect to their alternate server, Oak4, until the outage is resolved.
The network control devices that distribute Banner Forms (INB) and Banner Self-service activity to the Banner system will be upgraded with new network equipment very early Sunday morning, October 19. A brief interruption in Banner availability is expected during the changeover between 5 a.m. and 8 a.m.. The new equipment is more advanced in design and should deliver more efficient handling of Banner activity during peak periods.
Please contact the VCU Help Desk (828-2227, help@vcu.edu) to report any additional problems experienced after this maintenance window.
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Network Services will re-insert the Clean Access module for the wired residence hall connections this Friday morning, October 17, beginning at 6 a.m. until 7 a.m. This was a component that failed and caused network connection problems earlier this month. Cary and Belvidere Residence Hall is the only facility that will be affected. Please contact the VCU Help Desk (828-2227, help@vcu.edu) to report any problems.
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On Sunday, October 19, 2008, from 10:00 a.m. to approximately 11:00 a.m., the Computer Center will be performing monthly maintenance on the ImageNow server. ImageNow will not be available during this scheduled maintenance window.
A problem with the Clean Access module is causing some people to have trouble attaching to the network this morning. Network Services staff is working on the issue. Please contact the VCU Help Desk (828-2227, help@vcu.edu) to report any additional systems or access problems.
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COMPLETED - Server maintenance will occur on all LANDesk servers between 5 am and 8am on Friday, October 17. All services should be restored by 8am.
Scheduled maintenance will be performed on the E-mail system Saturday, October 18, between 7:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via your alternate server using an IMAP connection or the Notes client.
Administrative Systems staff will be performing maintenance on the Banner system this Friday, October 17, from 6 p.m. to 10 p.m. During this time Banner Self-Service & Banner Forms (INB) will not be available. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions.
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Email Services is working to resolve issues on Faculty Staff email server, Oak4. Users who attempted to access their mailfile this afternoon may have seen blank folders. Users may connect to their alternate server, Aspen4, via the Notes client or an IMAP client. To connect via the web, simply change the url from oak4.vcu.edu/usermail#/mailfile.nsf to aspen4.vcu.edu/usermail#/mailfile.nsf. Mail queued will be delivered once the server is stabilized later this evening.
UPDATE 3: All VCU wireless access points are now online. Thanks for your patience. Please contact the VCU Help Desk (828-2227, help@vcu.edu) if you continue to experience wireless access problems.
Update 2: All but about 15 to 20 wireless access points have been moved to another module and are functioning. Network Services staff is working to bring these remaining offline access points online. They are scattered all over campus so no one facility is affected. If you find that you do not have wireless access where you normally would you might move around to find a signal from another access point.
Update 1: The primary affected area is not Snead Hall but rather the new Cary & Belvidere residence hall behind Snead Hall. The module that was causing the problem has been bypassed and connections should be working at this time.
Another issue affecting wireless network connections has been identified and also is being worked on at this time by Network Services staff. Some campus community members in some locations around campus will not be able to connect to wireless network access points. Some of these access points are expected to be restored momentarily but others may take longer.
Please contact the VCU Help Desk (828-2227, help@vcu.edu) to report any additional systems or access problems.
Staff members at the University Computer Center are working with Comcast to resolve the delayed delivery of email addressed to comcast.net accounts.
Technology Services Help Desk Ticketing System will be offline for
maintenance beginning Monday, October 13th, at 4:30 p.m. The system will be
back online Tuesday, October 14th, at 7:30 a.m. If you need assistance please
contact the Technology Services Help Desk at 828-2227. Please contact the VCU Help Desk (828-2227, help@vcu.edu).
The LANDesk core servers will be down for maintenance starting Oct 6 through Oct 17. Service will be intermittent during this time.
Email Services is working to bring Oak3 back on-line. Users can connect to their alternate server, Aspen3, via Imap or the Notes client software.
UPDATE (10/22/08): This issue is still active and testing is being done at this timeto resolve. VCU Computer Center staff are currently working to determine the cause and resolution of this issue. Please contact the VCU Help Desk (828-2227, help@vcu.edu) to report any additional authentication problems.
Email Services is working with staff at the University Computer Center to resolve authentication issues causing intermittent access to email via IMAP clients and VCU Mail Anywhere. The status of this issue will be updated.
Scheduled maintenance will be performed on the E-mail system Saturday, October 4, between 7:30 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via your alternate server using an IMAP connection or the Notes client.