Student email server VRAM9 is unavailable for a short time, users can connect to their alternate server, VRAMIMAP9.vcu.edu or automatically via VCU Mail Anywhere.

Posted by Joe Lichtenstein at 8:17 AM | Permalink | Comments (0)

Student email server VRAM10 is unavailable for a short time, users can connect to their alternate server, VRAMIMAP10.vcu.edu or automatically via VCU Mail Anywhere.

Posted by Joe Lichtenstein at 7:30 AM | Permalink | Comments (0)

Some areas on campus are experiencing intermittent interruptions with their telephone services. VCU telecommunications staff are working to resolve. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions.

NOTE: Don't be a phishing victim - VCU and other reputable organizations will never use email to request that you reply with your password, social security number or confidential personal information. For more details visit http://infosecurity.vcu.edu/phishing.html.

Follow Technology Services at:
http://www.ts.vcu.edu
http://www.twitter.com/vcutechservices
http://www.yammer.com

Posted by Sam Kennedy at 1:37 PM | Permalink

Email Services is working to bring IMAP access back on-line on Oak4. Users can connect via the Notes client, VCU Mail Anywhere, or their alternate server, Aspen4.vcu.edu.

Posted by Joe Lichtenstein at 10:47 PM | Permalink | Comments (0)

Email Services is currently working to resolve log file errors on Aspen2. This issue will be resolved as quickly as possible. Users may connect to their alternate servers.

Posted by Joe Lichtenstein at 6:37 PM | Permalink | Comments (0)

The myVCU portal will be down for maintenance today from 4pm - 5pm.

Posted by Hugh Eaves at 1:25 PM | Permalink

Service Pack 6 will be installed on the LANDesk Core servers starting Wednesday, January 28th at 9am. Included in this service pack are bug fixes, improvements to the Mac client, improved stability of the console, and improved support for Windows XP SP3 and Windows Vista SP1. Services will be intermitted during the upgrade.

Posted by Mary Young at 2:02 PM | Permalink

Update: Blackboard service has been restored as of 1:50pm.

Blackboard is currently experiencing access issues. We are working as quickly as possible to isolate the cause and restore service. Meanwhile you will experience problems logging into Blackboard, and if you were already logged in, you were probably booted out. Additional information will be posted as it becomes available.

The Blackboard Team

Posted by Jana Avery at 1:24 PM | Permalink

Blackboard will be down for maintenance on Friday, January 23, 2009 - starting at 4:00PM. Completed at 5:15pm.

Posted by Eric Harvey at 5:07 PM | Permalink

Technology Services is expecting heavy network usage, both internal and external to the VCU network, on Inauguration Day, January 20, 2009. This could result in slow response times for web-based and other network dependent applications such as Blackboard, Banner Self Service, the myVCU portal, Mail Anywhere or any other systems being accessed via the VCU network. Please be aware of this as you access these online tools next Tuesday. For questions concerning this event contact the VCU Help Desk (828-2227, help@vcu.edu).

NOTE: Don't be a phishing victim - VCU and other reputable organizations will never use email to request that you reply with your password, social security number or confidential personal information. For more details visit http://infosecurity.vcu.edu/phishing.html.

Follow Technology Services at:
http://www.ts.vcu.edu
http://www.twitter.com/vcutechservices
http://www.yammer.com

Posted by Sam Kennedy at 1:58 AM | Permalink

VCU departments who utilize central Novell servers should be aware that the VCU Computer Center will perform maintenance on these systems on Tuesday, January 20th, from 6 p.m. to 9 p.m. During this maintenance window these servers will not be available. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions.

NOTE: Don't be a phishing victim - VCU and other reputable organizations will never use email to request that you reply with your password, social security number or confidential personal information. For more details visit http://infosecurity.vcu.edu/phishing.html.

Follow Technology Services at:
http://www.ts.vcu.edu
http://www.twitter.com/vcutechservices
http://www.yammer.com

Posted by Sam Kennedy at 11:34 AM | Permalink

Various news services are reporting that a particularly nasty worm, Conficker, has already infected millions of personal computers. The best defense against the attack is to keep your computer up to date with the latest Microsoft Windows operating system patches. VCU's Sophos antivirus system can detect this attack and the VCU firewall has rules in place to block internet-based traffic in connection with this attack.

The chief attack vector for VCU seems to be machines already infected that are then attached to the VCU network. We encourage all users of mobile computing devices to keep their operating systems updated and to use an antivirus product such as the Sophos product provided by VCU for all faculty, staff, and students.

Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions concerning this vulnerability or the Sophos antivirus software provided by VCU.

NOTE: Don't be a phishing victim - VCU and other reputable organizations will never use email to request that you reply with your password, social security number or confidential personal information. For more details visit http://infosecurity.vcu.edu/phishing.html.

Follow Technology Services at:
http://www.ts.vcu.edu
http://www.twitter.com/vcutechservices
http://www.yammer.com

Posted by Sam Kennedy at 11:12 AM | Permalink

Web Services will be performing maintenance on the server hosting the VCU Blog service this Tuesday, January 20th, morning from 5 a.m. to 6 a.m. During this time any blogs hosted on blog.vcu.edu will be available for viewing but creating, editing, and commenting on any VCU blogs will not be available during this time. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions concerning this update.

NOTE: Don't be a phishing victim - VCU and other reputable organizations will never use email to request that you reply with your password, social security number or confidential personal information. For more details visit http://infosecurity.vcu.edu/phishing.html.

Follow Technology Services at:
http://www.ts.vcu.edu
http://www.twitter.com/vcutechservices
http://www.yammer.com

Posted by Sam Kennedy at 11:03 AM | Permalink

Email Services is currently working to resolve log file errors on Vram1. This issue will be resolved as quickly as possible. Users may connect to their alternate servers.

Posted by Joe Lichtenstein at 12:13 PM | Permalink | Comments (0)

On Sunday, January 18, 2009, from 10:00 a.m., to approximately 11:00 a.m., the Computer Center will be performing maintenance on the ImageNow server. ImageNow will not be available during this scheduled maintenance window.

Posted by Eric Doersch at 11:05 AM | Permalink

COMPLETE - Server maintenance will occur on all LANDesk servers between 5 am and 8am on Friday, January 16. All services should be restored by 8am.

Posted by Mary Young at 9:01 AM | Permalink

Scheduled maintenance will be performed on the E-mail system Saturday, January 17, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via your alternate server using an IMAP connection or the Notes client.

Posted by James Pociluyko at 7:00 AM | Permalink

Email Services is working to bring server access back on-line on Oak2. Users can connect via the Notes client, VCU Mail Anywhere, or their alternate server, Aspen2.vcu.edu.

Posted by Joe Lichtenstein at 7:15 PM | Permalink | Comments (0)

Email Services is working to bring IMAP access back on-line on Aspen3. Users can connect via the Notes client, VCU Mail Anywhere, or their alternate server, oak3.vcu.edu.

Posted by Joe Lichtenstein at 7:14 AM | Permalink | Comments (0)

Email Services is working to bring IMAP access back on-line on Aspen3. Users can connect via the Notes client, VCU Mail Anywhere, or their alternate server, oak3.vcu.edu.

Posted by Joe Lichtenstein at 12:04 PM | Permalink | Comments (0)

COMPLETE - The LANDesk Core servers will be rebooted between 6am and 7:30am due to LANDesk database on January 13. All services are expected to be restored by 7:30am.

Posted by Mary Young at 4:05 PM | Permalink

Banner Self Service and INB Forms will be unavailable on Friday, January 9, from 6 p.m. to 7 p.m. due to system maintenance. Please feel free to contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions concerning this maintenance event.

Follow Technology Services at:
http://www.ts.vcu.edu
http://www.twitter.com/vcutechservices

NOTE: Virginia Commonwealth University, and all other reputable organizations, will never ask you to verify your password or Social Security Number in an email.

Posted by Sam Kennedy at 5:25 PM | Permalink

The Domino Server - Cedar - will be undergoing maintenance from 7:00 AM - 9:00 AM on Saturday January 10, 2009. During this time, SMTP mail will be routed through the backup SMTP server. Cedar is being relocated to new hardware.

Posted by Marie Scott at 3:44 PM | Permalink | Comments (0)

Blackboard Maintenance - Friday, January 9, 2009 – 4pm to midnight. Blackboard Maintenance is the second and fourth Friday of the month.

If unforeseen circumstances cause the system to be down past midnight updates will be posted to the Blackboard system announcement blog at:

http://blog.vcu.edu/blackboard/

Regards,
The Blackboard Team

For further assistance contact:
Technology Services Help Desk Contact Information
Phone: 828-2227
Email: blackboard@vcu.edu
Help ticket: http://www.ts.vcu.edu/helpdesk/
Blackboard FAQ: http://faq.vcu.edu/ts/

Bb Training/Instructional Assistance
http://www.pubinfo.vcu.edu/training/it/search.asp (enter Keyword: Blackboard)
Center for Teaching Excellence - http://www.vcu.edu/cte/

Posted by Jana Avery at 11:58 AM | Permalink

Email Services is working to bring IMAP access back on-line on Aspen. Users can connect via the Notes client, VCU Mail Anywhere, or their alternate server, oak.vcu.edu.

Posted by Joe Lichtenstein at 2:33 PM | Permalink | Comments (0)

The storage area network hardware causing the slow disk response times has been replaced. Faculty/staff users should now be able to connect to Lotus Notes email via the Notes client, IMAP or the web.

Posted by Marie Scott at 10:01 AM | Permalink | Comments (0)

The VCUCard online card office is experiencing an authentication issue at this time and is currently unavailable. Security and eID staffs have been asked to investigate. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions.

NOTE: Virginia Commonwealth University, and all other reputable organizations, will never ask you to verify your password or Social Security Number in an email.

Follow Technology Services at:
http://www.ts.vcu.edu
http://www.twitter.com/vcutechservices
http://www.yammer.com

Posted by Sam Kennedy at 7:55 AM | Permalink

Email Services is aware of intermittent issues with authentication to VCU Mail Anywhere to the eDirectory. Users should wait 15 minutes and try again. This issue continues to be investigated.

Posted by Connie Lowery at 10:27 AM | Permalink