Student email server VRAM4 is restarting. Students may connect to their alternate server, vramimap4c.vcu.edu via IMAP or automatically via VCU Mail Anywhere.

Posted by Joe Lichtenstein at 7:35 AM | Permalink | Comments (0)

Scheduled maintenance will be performed on the E-mail system Saturday, May 2, between 7:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via your alternate server using an IMAP connection or the Notes client.

Posted by James Pociluyko at 5:38 AM | Permalink

IT staff have discovered a phishing scam email which ask the recipient to reply with their password. Both take advantage of the recipient's fear and present a sense of urgency.

One email has a subject of "Vcu Upgrade Notification" and the other has a subject of "IMPORTANT VCU.edu® Account NOTICE". It claims to be from "Susan Niles, vcu.edu Customer Relations Manager" and states that due to a system failure information related to your account is missing and your account will be terminated if you don't respond with your username, name, password and next of kin within 48 hours.

Phishing scams often take advantage of the recipient's fear or greed and this one is no exception.

VCU's Technology Services staff and other VCU business units will never ask you to email your password. Per VCU's Password Standard:

Passwords must be kept secret and must not be shared.

and

Passwords must not be inserted into email messages or other forms of electronic communication...

If you receive this email, or one like it, please delete it and do not respond to it. If you accidentally respond, change your password immediately and contact the VCU Help Desk to notify them that your password may have been compromised.

To learn more about how phishing works, what phishers might ask for, how they'll try to get you to share info., signs of a potential attack and how to protect yourself, visit our Phishing page.

For additional information security news, tips and more, view our Twitter page via the Web or your handheld device.

Posted by Steve Werby at 9:43 AM | Permalink

Technology Services staff reports the server that hosts the survey.vcu.edu website is now back online. All surveys that were active prior to the hardware failure should now be available again. Please contact the Technology Services Help Desk (828-2227, help@vcu.edu) with any questions.

NOTE: Don't be a phishing victim - VCU and other reputable organizations will never use email to request that you reply with your password, social security number or confidential personal information. For more details visit http://infosecurity.vcu.edu/phishing.html.

Follow Technology Services at:
http://www.ts.vcu.edu
http://www.twitter.com/vcutechservices
http://www.yammer.com

Posted by Sam Kennedy at 9:46 AM | Permalink

There are reports from the VCU community that they have received a phishing email purportedly from the "Database Information Technology service" concerning a maintenance cycle and asking for the user's username and password. VCU and other reputable organizations will never use email to request that you reply with your password, social security number or confidential personal information. This is an attempt to obtain a user's username and password in order to access the user's personal data for nefarious uses. For more more information on phishing click here.

Please contact the VCU Help Desk (828-2227, help@vcu.edu) if you have responded to this phishing email or should you have any questions.

Follow Technology Services at:
http://www.ts.vcu.edu
http://www.twitter.com/vcutechservices
http://www.yammer.com

Posted by Sam Kennedy at 6:46 PM | Permalink

Student email server VRAM10c is restarting. Students may connect to their alternate server, vramimap10.vcu.edu via IMAP or automatically via VCU Mail Anywhere.

Posted by Connie Lowery at 6:42 AM | Permalink | Comments (0)

On-Demand Remote Control (ODRC) will be moved to the new LANDesk Management Gateway appliance. This coincides with the upgrade to the 4.0 version of the LANDesk@VCU website. All ODRC users have been notified directly of the specifics of this change.

If you experience any issues or have any questions, please email landesk@vcu.edu.

Posted by Mary Young at 4:28 PM | Permalink

The existing LANDesk@VCU website will be replaced with version 4.0 starting at 6:00am on Friday, April 24th. The site should be back on-line no later than 8:00am. Access to the website will be restored once configuration changes have been made to IIS and the new files tested for consistency with their new URL.

If you experience any issues or have any questions, please email landesk@vcu.edu.

Posted by Mary Young at 4:20 PM | Permalink

Network devices located in a Sanger Hall computer room will be moved to electric circuits that are tied to an emergency generator. The switch over may momentarily disrupt network and telephone connectivity in Sanger Hall during this time. Facilities Management will be providing temporary power to minimize the impact to these services. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with questions or concerns.

NOTE: Don't be a phishing victim - VCU and other reputable organizations will never use email to request that you reply with your password, social security number or confidential personal information. For more details visit http://infosecurity.vcu.edu/phishing.html.

Follow Technology Services at:
http://www.ts.vcu.edu
http://www.twitter.com/vcutechservices
http://www.yammer.com

Posted by Sam Kennedy at 7:14 PM | Permalink

Email Servers if working on VRAM10c, student email server. Students may connect to their alternate server, vramimap10.vcu,edu via IMAP or automatically via VCU Mail Anywhere. VRAM10c will be available shortly.

Posted by Joe Lichtenstein at 8:06 AM | Permalink | Comments (0)

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The Blackboard Content System is experiencing problems which are preventing user access. To prevent further complications and to restore the Content System functionality, we will be restarting all the Blackboard application servers immediately. Users may experience momentary interruptions in Blackboard.

Posted by Jana Avery at 11:22 AM | Permalink | Comments (0)

On Sunday, April 19, 2009, from 10:00 a.m. to approximately 10:30 a.m., the Computer Center will be performing maintenance on the ImageNow server. ImageNow will not be available during this scheduled maintenance window.

Posted by Eric Doersch at 10:40 AM | Permalink

Update: The online request system is available again.

The online application (supportcenter.vcu.edu) that allows customers to submit and review requests for assistance is currently unavailable. Technology Services staff are aware of the problem and working to resolve. Please contact the VCU Help Desk (828-2227, help@vcu.edu) with any questions.

NOTE: Don't be a phishing victim - VCU and other reputable organizations will never use email to request that you reply with your password, social security number or confidential personal information. For more details visit http://infosecurity.vcu.edu/phishing.html.

Follow Technology Services at:
http://www.ts.vcu.edu
http://www.twitter.com/vcutechservices
http://www.yammer.com

Posted by Sam Kennedy at 9:11 AM | Permalink

Email Servers if working on VRAM6, student email server. Students may connect to their alternate server, vramimap6c.vcu,edu via IMAP or automatically via VCU Mail Anywhere. VRAM6 will be available shortly.

Posted by Joe Lichtenstein at 8:07 AM | Permalink | Comments (0)

Scheduled maintenance will be performed on the E-mail system Saturday, April 18, between 7:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via your alternate server using an IMAP connection or the Notes client.

Posted by James Pociluyko at 6:35 AM | Permalink

Email Servers if working on VRAM 12, student email server. Students may connect to their alternate server, vramimap12.vcu,edu via IMAP or automatically via VCU Mail Anywhere. VRAM12 will be available shortly.

Posted by Connie Lowery at 9:31 AM | Permalink | Comments (0)

Please email blackboard@vcu.edu or call the Help Desk at 828-2227 if you experience any problems.

Regards,
Blackboard Team

Posted by Sheila Chandler at 5:00 PM | Permalink

The LANDesk upgrade to version 8.8 will begin Monday, April 13 and end Tuesday, April 22. Access to the LANDesk consoles will be interrupted during this time, but On-Demand Remote Control and the LANDesk@VCU website should remain fully functional. If you experience any problems during the upgrade, please submit a Remedy ticket to the LANDesk team.

Posted by Mary Young at 2:35 PM | Permalink

Student email server VRAM10 is being restarted. Students may connect automatically via VCU Mail Anywhere to their alternate server, or via vramimap10c.vcu.edu via an IMAP client.

Posted by Joe Lichtenstein at 10:14 AM | Permalink | Comments (0)

Email server Oak3 is restarting and will be available shortly. Users may connect to Aspen3 via the Notes client or IMAP or by changing their url string via the web to Aspen3.vcu.edu/usermail#/mailfile.nsf.

Posted by Joe Lichtenstein at 9:37 AM | Permalink | Comments (0)

Email server Aspen is restarting and will be available shortly. Users may connect to Aspen via the Notes client or IMAP or by changing their url string via the web to Oak.vcu.edu/usermail#/mailfile.nsf.

Posted by Joe Lichtenstein at 12:29 PM | Permalink | Comments (0)

Email server Aspen4 is restarting and will be available shortly. Users may connect to Aspen4 via the Notes client or IMAP or by changing their url string via the web to Oak4.vcu.edu/usermail#/mailfile.nsf.

Posted by Joe Lichtenstein at 11:11 AM | Permalink | Comments (0)

VRAM7 is being restarted. Students may connect to their alternate server, vramimap7c.vcu.edu, or automatically via VCU Mail Anywhere.

Posted by Connie Lowery at 10:46 AM | Permalink | Comments (0)

Blackboard Maintenance - Friday, April 10, 2009 - 4:00pm to midnight.

Blackboard Maintenance is the second and fourth Friday of the month.

If unforeseen circumstances cause the system to be down past midnight updates will be posted to the Blackboard system announcement blog at:

http://blog.vcu.edu/blackboard/

Regards,
The Blackboard Team

For further assistance contact:
Technology Services Help Desk Contact Information

Phone: 828-2227
Email: blackboard@vcu.edu
Help ticket: http://www.ts.vcu.edu/helpdesk/
Blackboard FAQ: http://faq.vcu.edu/ts/

Posted by Jana Avery at 3:22 PM | Permalink | Comments (0)

Student email server VRAM7 is being restarted. Students may connect automatically via VCU Mail Anywhere to their alternate server, or via vramimap7c.vcu.edu via an IMAP client.

Posted by Joe Lichtenstein at 7:43 AM | Permalink | Comments (0)

Scheduled maintenance will be performed on the E-mail system Saturday, April 4, between 8:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via your alternate server using an IMAP connection or the Notes client.

Posted by Connie Lowery at 6:55 PM | Permalink

Student email server VRAM5c is being restarted. Students may connect automatically via VCU Mail Anywhere to their alternate server, or via vramimap5c.vcu.edu via an IMAP client.

Posted by Joe Lichtenstein at 9:00 AM | Permalink | Comments (0)